About Onepoint Onepoint is a key architect behind the major transformations of businesses and public sector organizations.

We support our clients from strategy through to technological implementation—always aiming to think beyond the obvious. We are committed to principles of Economic, Social, Environmental, and Technological Responsibility (RESET), with the goal of creating new ways of working, new business models, and smart, forward-thinking environments.

Over the past 20 years, we’ve grown into a leading player in digital transformation, with more than 3,500 employees across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Look For COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE These are the values that unite our people at Onepoint.

We work with passionate individuals who are eager to share their expertise within open, collaborative teams. They show initiative, challenge themselves, and grow through continuous learning.

At the heart of Onepoint are genuine human connections and a deep respect for our environment. We strive for excellence and believe in bringing our best to every client.

Job Description You will be part of a department which is responsible for providing services and support for the group's IT infrastructure worldwide. In the Americas region, including the United States, Canada, and Central and South America, it provides the services and support necessary for our business and the group's lines of business, with the technology infrastructure essential to support their respective activities.

Responsibilities

• Lead or participate in various technical projects involving local and global application, infrastructure, governance, and customer teams. Among the projects you will contribute to are: implementing DNA on campus and deploying ACI in primary data centers.
• Provide Level 2/3 operational support.
• Ensuring monitoring during business hours;
• Communicating daily morning monitoring reports;
• Improving operational processes and documentation;
• Participating in on-call duties outside of business hours;
• Managing incidents: detection and communication during business hours, management of Level 2/3 incidents and problems;
• Manage requests: prioritize daily requests and their execution;
• Manage changes: deliver changes outside of business hours, including weekends, peer review of change configurations with Level 3;
• Contribute to the network automation initiative.

Qualifications

• 5 years of practical experience in data network operations and/or network security;
• Good working knowledge of: Cisco Catalyst 9k/6k/4k/3k, Nexus 9k/7k/5k/3k/2k2, STP, HSRP, VDC, VPC, VLAN, LACP, OTV, ISR/ASR routing platforms, OSPF/BGP/MPLS, Multicast, DWDM telecoms technology;
• Solid knowledge of ITIL and IT infrastructure management best practices;
• Willingness to participate in on-call duties including nights and weekends as required by the team (approximately once a month)

Additional Skills

• Good knowledge of Cisco ACI or willingness to learn;
• Unix system management and scripting skills: Python & Ansible, GITHUB;
• Knowledge of network tools: Shinken/Nagios;
• Network probe: Corvil;
• Matrix switches: Gigamon, Arista;
• Fortinet, Checkpoint, and Cisco ASA firewalls;
• NAC
• WiFi

Qualifications

• University degree in computer science, DEC, or equivalent technical certifications;
• Asset: Cisco CCNP/CCIE certification

Excellent communication skills in French and English. The ability to communicate in English, both orally and in writing, is required as the person in this position will regularly collaborate with colleagues and clients located outside Quebec. Only candidates legally authorized to work for any employer in Canada will be considered. Why Join Onepoint?

• A minimum of 3 weeks’ vacation starting in your first year
• Comprehensive group insurance plan with generous employer contributions
• Employer contributions to a group RRSP
• Flexible work arrangements: hybrid, remote, or in-office
• A welcoming, modern office space with fresh fruit, coffee, beverages, occasional team lunches, and more
• Annual tech equipment allowance
• Flexible schedules and a balanced work environment
• Career growth opportunities, including training, certifications, online or in-person learning, and access to the Onepoint Academy
• A global network of experts who love sharing knowledge
• A people-centred culture focused on individual growth and a strong sense of belonging