What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about supporting our clients transform their organization.

Make an impact with MNP Digital as a Field Support Analyst as part of our Managed Service Practice Area. The primary function of the Field Support Analyst is to collaborate with our clients, Service, Project and Sales teams to see requests through to completion.

At MNP Digital, our strength is our people. An investment in our people is an investment in our success. You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals. If you’re ready to take your career into your own hands, you’ve come to the right place.

This is an on-site position requiring the successful candidate to work from the Kenora Ontario location. Responsibilities

• Act as the public face of MNP Digital, demonstrating and delivering our company core values in person
• Focus on delivering an amazing client experience, and superior customer service
• Resolution of client requests that require an onsite presence at client office locations, IMAC (Install, Move, Add, Change)
• Creating and updating Client documentation
• Identifying sales opportunities and engaging our team to follow through
• Participating in, or leading projects
• Installation and maintenance of infrastructure as directed
• Prompt and accurate submission of timesheets
• Provide mentorship to service team members when opportunities arise
• Collaborate with both local and national internal and external stakeholders to achieve resolution.

Skills and Experience:

• Minimum of 5 years’ professional IT experience
• A relevant technical post-secondary degree or diploma
• Excellent written and verbal communication skills
• A proven track record of outstanding customer service
• Ability to stay calm in tense situations while projecting a positive, confident outlook
• Intermediate knowledge of Windows, Windows Server, Office Suite
• Basic knowledge of database services including Microsoft SQL
• Intermediate knowledge of email services including Microsoft Exchange and Office 365
• Intermediate knowledge of Active Directory, GPO’s, NTFS and share permissions
• Intermediate knowledge of networking including DNS, DHCP, Routing, VPN’s, common ISP services, UTM
• Basic knowledge of 3rd party applications utilized by assigned clients
• Basic knowledge of backup software and strategies
• Familiarity with desktop hardware, installation and diagnosing issues
• Familiarity with network, server and storage hardware, racking and installation
• Basic knowledge of VMware and virtualization
• Availability for overtime on evenings and weekends
• A commitment to continual professional development
• An independent, self-managing work ethic with the ability to balance multiple priorities and deadlines
• Strong time management and troubleshooting skills
• An understanding of the importance of detailed time and expense tracking
• Must possess a vehicle, valid driver’s license, and appropriate business-class insurance
• Strong communication (able to explain IT issues in non-technical terms).
• Customer service mindset with patience and empathy.
• Team player, able to collaborate with L1, L2, L3, and Operations Management resources.
• Problem-solving and analytical thinking.
• Willingness to learn and grow into Microsoft specialist roles.
• Strong time management.
• Attention to detail.
• Understanding of the importance of detailed time tracking and recording.

Required Certifications:

• ITIL v4 Foundations.
• Fortinet Certified Professional: Network Security (NSE 4 FortiOS)

Recommended Certification Track:

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Microsoft Azure Administrator Associate (AZ-104).
• Microsoft 365 Certified: Teams Support Engineer Associate (MS-740).
• Fortinet Certified Professional: Network Security (NSE 6 FortiSwitch)
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800)
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-801)

MY REWARDS @ MNP With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more

Diversity@MNP We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!