About Coast Claims: Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price.

About The Role The Alberta Regional Operations Lead plays a key role in supporting Coast Claims’ regional operations, working closely with partners, adjusters, and administrative staff. This position focuses on operational leadership, workflow alignment, quality assurance, and continuous improvement.

This is not an adjusting role instead, you’ll support and strengthen the work of adjusters, partners, and administrative teams by ensuring smooth operations, consistent processes, and highquality reporting across the region.

What You’ll Do Administrative Leadership

• Lead and support administrative teams across Alberta offices
• Promote consistent workflows and reporting standards
• Ensure adjusters receive timely administrative support
• Identify opportunities to streamline processes and improve efficiency
• Support onboarding and training of administrative staff

Adjuster Support & Development

• Assist partners with mentoring junior or emerging adjusters
• Monitor KPIs for file quality, timelines, and productivity
• Follow up with adjusters to maintain reporting standards
• Support internal training and mentorship programs

File Audit & Quality Assurance

• Conduct periodic adjuster file audits
• Review documentation for accuracy, timelines, and completeness
• Identify trends affecting file quality and consistency
• Provide constructive feedback to partners and adjusters
• Assist in enhancing QA review processes

Operational Coordination

• Coordinate operational initiatives across Alberta offices
• Improve communication and alignment between teams
• Support partners with implementing new processes
• Identify workflow issues and recommend solutions

Business Development Support

• Assist with planning and logistics for client events, conferences, and sponsorships
• Coordinate followup and relationshipmanagement activities
• Track and organize regional business development initiatives

Strategic & CrossRegional Support

• Support internal operational improvement and growth initiatives
• Assist with new system and process implementation
• Contribute to crossregional alignment and national initiative

Future Growth Opportunities As the role becomes established, there may be opportunities to support additional functions within Coast Claims, including potential exposure to work within the ThirdParty Administration (TPA) division. Any expansion of responsibilities would be introduced gradually and aligned with business needs and individual readiness.

Qualifications and Skills:

• 5+ years’ experience in insurance claims operations, adjusting, or senior administrative leadership
• Postsecondary education in Business, Insurance, or related field (asset)
• Experience supporting multioffice operations
• Strong organizational and coordination skills
• Proficiency with Microsoft Office and claims management systems
• Knowledge of claims file handling, timelines, and documentation standards
• Experience with file audits, QA, or compliance oversight
• Ability to analyze and interpret operational KPIs
• Strong written and verbal communication skills, including providing feedback

Why transition to Coast Claims Insurance Services?

• Benefits packages including medical, dental, and vision
• Company matched RRSP
• 6 Paid sick days annually
• Work/Life Balance
• Engagement events
• Office hours are Monday to Friday

Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.