Ride the next mile with us! Cybersecurity at Intelcom Although some may think Intelcom is a low-tech organization, our success is driven by significant technology investments in recent years. We have a broad technology footprint, with major investments in cloud platforms, business intelligence, artificial intelligence, and operational technology. Our IT team includes more than 120 developers, along with DevOps, AI/BI specialists, and infrastructure experts. As we continue to grow rapidly, we are building and expanding our cybersecurity and information security practice, with a clear roadmap and continued investment to accelerate our maturity. We are seeking a manager eager to shape and guide the continued evolution of our GRC function. In this role, you will ensure our people, processes, and tools work together effectively to support a resilient, trusted organization

The role Reporting to the CISO, the Manager - Governance, Risk and Compliance will be central to strengthening Intelcom’s security posture, maintaining customer confidence, and ensuring compliance as we expand globally. This role is responsible for establishing and maintaining strong governance practices, ensuring compliance with applicable regulations and standards, and proactively managing cybersecurity risks across the organization. Working closely with leadership, IT, and business stakeholders, the GRC Manager will design, implement, and evolve a comprehensive risk and compliance framework that supports Intelcom’s rapid growth and global operations.

Key Responsibilities Team Management & Development

• Lead, manage, and mentor a small team of cybersecurity analysts and specialists.
• Define team objectives, monitor performance, and support career development.
• Foster a high-performance culture that emphasizes accountability, collaboration, and continuous improvement.

Governance & Policy

• Develop, maintain, and enforce cybersecurity policies, standards, and procedures aligned with business needs and recognized frameworks (ISO 27001, NIST CSF, SOC 2, etc.).
• Drive adoption of governance practices across IT and business units.

Risk Management

• Lead the identification, assessment, and treatment of cybersecurity risks across corporate and operational environments.
• Manage and improve the third-party/vendor risk management program, ensuring suppliers and partners meet security requirements.
• Maintain risk registers and coordinate mitigation activities with stakeholders.

Compliance

• Ensure compliance with contractual, regulatory, and industry requirements, supporting certifications and audit renewals with key customers.
• Manage internal and external security assessments, audits, and evidence collection.

Awareness & Training

• Champion security awareness and training initiatives across the organization, driving a culture of shared responsibility.
• Provide clear communications on risk, compliance, and policy adoption to all levels of the organization.

Collaboration & Leadership

• Act as the central point of contact for GRC-related initiatives, collaborating with the IT organization and business operations.
• Provide guidance and support to project and product teams to ensure security is embedded in processes and decision-making.

Reporting & Metrics

• Deliver regular reporting on security posture, risks, and compliance status to the CISO and senior IT leadership.
• Define and track key metrics for governance, risk, and compliance maturity.

Qualifications

• Bachelor’s degree in Information Security, Computer Science, Computer Engineering, or a related field (or equivalent practical experience).
• 7+ years of experience in cybersecurity, with at least 3 years in a governance, risk, and compliance role.
• Demonstrated experience leading or managing a team, including setting objectives, mentoring, and performance management.
• Strong knowledge of cybersecurity frameworks and standards (e.g., ISO 27001, NIST CSF, SOC 2, CIS Controls).
• Hands-on experience with risk management practices, including third-party/vendor risk management.
• Proven ability to manage internal and external audits, assessments, and compliance initiatives.
• Excellent communication and stakeholder management skills, with the ability to collaborate across IT, business, and leadership teams.
• Strong organizational skills with the ability to balance multiple priorities in a fast-growing environment.
• Bilingual - French and English

Nice-to-Haves

• Experience in a cloud-first organization (AWS, Azure, Kubernetes environments).
• Familiarity with data protection regulations (e.g., Loi 25, GDPR, PIPEDA).
• Experience building or maturing a GRC program in a growth-stage or global company.
• Industry certifications such as CISM, CISSP or similar.
• Experience in logistics, supply chain, or operational technology (OT) environments

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.