Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Manager, HR Operations & Systems (Workday) Reporting into the Divisional VP of Total Rewards, HR Operations and Systems, this individual will have responsibility for managing the delivery of effective ‘full employee cycle’ HR Services. They will also ensure continuous improvement of HR processes and Systems (including Workday) and ensure that service levels, standard operating procedures and business processes are in place. You will play a key role in maintaining and continuously improving our HRIS, working closely with different stakeholders to ensure that the system continues to service the organization's needs. In addition, this individual will lead an HR Services team, ensuring a customer centric approach.

As the Manager of HR Operations and Systems, you'll play a crucial role in championing our future-focused business strategies that resonate with our mission – to empower self-expression and ignite positive change. Your impact will extend beyond operational excellence, contributing to the cultivation of a workplace where our core values thrive.

• Do you thrive on the idea of playing a key role in continuously improving HR processes and systems?
• Are you a strong relationship builder who is eager to work closely with various stakeholders to maintain and improve our HRIS, ensuring it effectively supports the organization's goals and objectives?
• Are you a passionate leader who fosters a customer-centric approach?
• Do you align with our core values of passion, warmth, excellence, and unity?

If you answered “Yes” we would love to meet you!

What you’ll be doing:

• Lead processes for our end-to-end employee lifecycle and help develop solutions that enhance our overall employee experience.
• Support the integration of digital HRIS solutions to strengthen employee experience, engagement, and organization effectiveness.
• Provide subject matter expertise and work with business leaders to ensure processes are clear, followed, improved, or updated where need be.
• Develop and lead the bilingual HR Helpdesk team to deliver on employee life cycle activities (hiring, onboarding, leaves, creating offer letters, termination letters and actions, job changes, pay changes, system updates etc.)
• Seek ways to continually improve on the support we provide to the business along with delivering day to day sometimes urgent responses and actions.
• Work collaboratively with the People Team leaders to support strategic short and long-term goals while building a trusted, collaborative, and supportive team approach.
• Ensure user adoption and Self-Service mindset by creating communication, correspondence and learning material associated with HRIS adoption and optimization.
• Subject matter expert and owner of HRIS system, HR policies and procedures including updating, maintaining, creating, posting, and managing annual review and sign off for all People Team policies. Ensures compliance with other teams in policy standards and adherence to Federal and Provincial employment legislation.
• Collaborates closely with Talent Acquisition, Talent Management and Total Rewards team supporting program administration tasks, cyclical execution of activities, reporting and communication.
• Responsible for the integrity, reporting and maintenance of employee data, privacy standards, cyber controls and working with internal audit teams to ensure compliance.
• Identify opportunities to continuously improve the overall operations of the People team from a process and technology lens. This can include automation, process/system efficiencies, knowledge management to elevate the overall employee experience.
• Work with internal IT partners to further develop and improve HRIS capabilities and system implementation.
• Participate in special projects for the People Team as required.

The ideal candidate:

• 5+ years of experience leading a human resources team in an HR Administration and/or Operations.
• Digitally-savvy, with experience embracing technology and best use of data
• 3-5 years functional Workday HRIS experience considered a strong asset.
• Experience with workday configuration and user adoption considered an asset.
• Solid understanding of HR standards, practices, and procedures with proven experience in process improvement and standards elevation.
• Strong analytical mind; demonstrated critical thinking with strong problem solving and troubleshooting skills.
• Strong communication skills with all levels of the organization - both internal and external
• Proven ability to identify opportunities, map vision, drive innovation and lead change (dream big things and make them a reality)
• Passion for Sustainability and Diversity and Inclusion.
• Demonstrates Emotional Intelligence and builds trust and relationships with key stakeholders.
• Demonstrates flexibility and agility with ability to manage multiple projects simultaneously and to adapt to change.
• Ability to manage confidential and sensitive employee information
• HR operations and experience in employee data management
• University Degree or college diploma (ideally in Business, Human Resources, Organizational Management or related)

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.