The Manager, DCL Program Delivery & Communications drives executive level communication, strategic storytelling, program coordination, and stakeholder engagement for the Digital Customer Leader (DCL) program. It shapes compelling narratives for senior audiences and ensures consistent, aligned communication across the organization. The role also manages governance forums, facilitates alignment across global segments, and supports change enablement activities that drive awareness and adoption.

Position Responsibilities:

Communications & Storytelling

• Support the development of strategic narratives for Leadership.
• Convert complex program insights into clear, persuasive stories that influence decision making.
• Craft communication materials that drive awareness, alignment, and engagement across global segments.

Program & Stakeholder Management

• Coordinate global executive meetings: manage agendas, coordinate the preparation of strategic materials, and ensure leaders are aligned on priorities, risks, and progress.
• Support weekly segment led alignment sessions to address blockers, maintain momentum, and escalate issues where needed.
• Partner with global and segment teams to gather perspectives, input, and context to inform program materials.
• Ensure seamless management and timelines for key deliverables across the program including reporting packages, ELT pre-read content and meeting timing

Program Execution & Support

• Support the execution of the DCL strategy through strategic planning, governance preparation, and maintaining cross functional alignment.
• Help improve communication processes, content templates, and collaboration workflows to increase efficiency.
• Strong analytical capability with the ability to interpret KPIs and metrics, translate insights into business value, and articulate implications for decision‑making.

Change Enablement & Adoption

• Partner with change enablement to support adoption campaigns, communications strategies, and stakeholder engagement efforts.
• Drive awareness of key milestones, achievements, and success stories across the DCL program.

Required Qualifications:

• Exceptional communication, writing, and storytelling skills with experience shaping content for executives or board-level audiences.
• Degree in Business, Communications, or other relevant post-secondary education preferred
• 2+ years Program delivery or Portfolio oversight experience – preferably in the financial services, wealth management or insurance industry
• Background in communications, program management, change enablement, or digital transformation.
• Proven ability to influence and engage stakeholders in a global, matrixed environment.
• Strong organization and ability to manage multiple concurrent priorities and tight deadlines.
• Proficiency in Microsoft Office suite
• Experience working on large scale digital transformation programs will be a big plus – preferably with a dynamic global team
• High emotional intelligence, relationship-building skills, and a bias toward action.
• Executive ready presence

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.