Luther College invites applications for the position of Director of Ancillary Operations. Reporting to the President, the Director of Ancillary Operations provides strategic and operational leadership for all support services at both Luther College High School (LCHS) and University (LCUR) campuses including two cafeterias, two physical plants/maintenance, Information Technology (IT), Conference Services, and the LCUR student residence. The position plays a pivotal role in shaping the campus experience through excellence in hospitality, service, and safety. The Director ensures that facilities, infrastructure, and services operate efficiently and reflect the College’s commitment to welcoming, inclusive, and student-centered environments. The Director of Ancillary Operations is a member of the College Leadership Group (CLG) and will play a direct role in the leadership of the College.

Responsibilities

Strategic and Operational Leadership

• Develop and implement operational and service strategies that align with College goals and enhance overall hospitality and campus experience, including opportunities for expansion that fit the Mission, Vision, and Values of the College.
• Evaluate and identify process improvement opportunities; lead the process to optimize revenue and increase operational efficiency.
• Provide direct feedback to managers on strategic direction and expected revenue outcomes; keep them informed by providing feedback on business results, trends and opportunities, new program generation, and any changes to policies and procedures.
• Lead and mentor multi-campus teams in cafeteria operations, physical plant/maintenance, IT, conference services, and residence life, promoting a culture of respect, responsiveness, and exceptional service.
• Establish service standards that reflect hospitality, community, and care.
• Set and monitor key performance indicators (KPIs) related to efficiency, safety, and customer satisfaction for ancillary services.
• Identify opportunities to enhance hospitality and revenue generation through expanded catering and event services.

Financial and Administrative Management

• Ensure that operational budgets for assigned departments are prepared and managed, ensuring fiscal responsibility and alignment with service goals.
• Develop business cases, reports, and capital plans that support long-term operational excellence and enhancement of campus hospitality and functionality.
• Contribute to sustainability initiatives.

Human Resources Management for Ancillary Services

• Provide direct leadership and supervision for the supervisors within ancillary services, and help support staff across all operational departments.
• Ensure that recruitment, onboarding, and training for employees is occurring.
• Conduct performance reviews, ensuring clear communication of expectations, goals, and feedback and ensure managers do so for their departments.
• Manage performance improvement and discipline processes, in collaboration with Human Resources, ensuring consistency with College policies.
• Approve and monitor work schedules, vacation requests, and other leaves of absence to ensure adequate service coverage across both campuses.
• Foster a supportive and inclusive work environment that encourages professional growth, accountability, and teamwork.
• Ensure appropriate documentation and compliance with employment standards and HR policies.

Food Services and Cafeterias

• Support the Manager of Culinary Services in all aspects of cafeteria operations including ensuring high standards of food quality, presentation, and customer experience that provide a welcoming, inclusive, and community-oriented dining environment.

Facilities and Maintenance

• Support the two Managers of Physical Plant to oversee building operations, infrastructure improvements, preventative maintenance, and capital projects to ensure attractive, comfortable, and welcoming environments.
• Ensure that all facilities are maintained to high standards of cleanliness, functionality, and aesthetic appeal.

Informational Technology

• Support the Technical Support Coordinator to provide leadership for IT operations, infrastructure, and cybersecurity with a focus on supporting seamless, user-friendly technology experiences for students, faculty, and staff.
• Ensure technology policies are in place that balance security with accessibility and ease of use.

Residence Operations (LCUR) and Conference Services (both campuses)

• Support the Manager of Residence and Conference Services to provide strategic oversight of residence facilities to ensure safe, clean, and student-driven living environments that reflect the College’s values of hospitality and care.
• Identify and implement new hospitality-based conference services opportunities, including the development of conference and event services to generate additional revenue.

Occupational Health & Safety (OHS) – LCUR Campus

• Serve as LCUR Co-Chair of the Joint Occupational Health and Safety Committee, representing management.
• Champion a culture of care, accountability, and continuous improvement in health, safety, and wellness across all departments.
• Ensure compliance with The Saskatchewan Employment Act, OHS Regulations, and other relevant codes and standards.
• Oversee hazard assessments, workplace inspections, and incident investigations.
• Lead the development, implementation, and regular review of College health, safety, and emergency response policies and procedures.
• Coordinate emergency preparedness, response, and recovery plans for both campuses, ensuring readiness for incidents such as fire, weather emergencies, threats, or utility failures.
• Collaborate with local emergency services, insurers, and provincial safety authorities to align plans with best practices.
• Facilitate training, communication, and follow-up on safety recommendations and emergency protocols.
• Lead the College’s emergency response team, ensuring effective crisis management coordination.
• Ensure all employees understand their role in maintaining a safe, prepared, and hospitable environment and that all minimum standards of training required are in compliance.

Leadership and Collaboration

• Foster a hospitality-centered service culture where every team member understands their role in creating a positive and safe campus experience.
• Build strong relationships with academic, administrative, and external stakeholders.
• Participate as an engaged member of the College Leadership Group (CLG), contributing to College planning, safety, and culture.
• Prepare reports to the President, College Leadership Group, and Board of Regents as required.
• Develop and maintain administrative guidelines and policy statements regarding ancillary services and/or any new initiatives.
• Other work or analysis as required by the President.

Culture

• As a member of the CLG, the Director of Ancillary Operations contributes to the continued promotion, maintenance, and ongoing development of a healthy workplace culture.
• Model healthy leadership characteristics including work-life balance.

Qualifications

• Bachelor’s degree in Business Administration, Facilities Management, Engineering, or a related field (Master’s degree would be considered an asset). Relevant undergraduate university education may be considered in combination with relevant experience;
• 7–10 years of progressive leadership experience in business operations, facilities management, campus services, or business transformation;
• Demonstrated success in leading hospitality, service, or customer experience initiatives;
• Strong knowledge of Saskatchewan Occupational Health and Safety (OHS) legislation
• Deep understanding and practical experience of budgeting and financial implications of operational decisions;
• Demonstrated knowledge of profitable management of ancillary services or equivalent entrepreneurial opportunities;
• Demonstrated knowledge of human resource practices as they apply to the supervision and management of staff, including the promotion of a positive workplace culture and conflict resolution;
• Experience working in secondary or post-secondary education preferred;
• Experience in capital project management, facilities management, and/or IT management would be considered an asset;
• Outstanding leadership and administrative skills. Experience with writing administrative processes and policies, risk management, and balanced scorecards would be considered an asset;
• Demonstrated competence with Microsoft Office applications (Word, Excel, Powerpoint);
• Strong attention to detail and the ability to manage a large number of tasks simultaneously;
• Exceptional communication and interpersonal skills; strong communicator and team builder who leads with integrity, empathy, and professionalism; service-oriented perspective with internal and external clients;
• Commitment to creating warm, welcoming, and inclusive environments for students, staff, and visitors;
• Dedicated to continuous improvement, sustainability, and safety;
• Appreciation, support, and commitment to the College’s Mission, Vision, and Values should be reflected in all aspects of the Director’s work;
• In addition to the support of our Values, the Director must approach their responsibilities in a way that promotes equity, diversity, and inclusion for all.

Supervision

• This position will supervise five positions: Manager of Culinary Services, Manager(s) of Physical Plant, Technical Support Coordinator, and the Manager of Residence and Conference Services.

Association

• Maintains working relationships with all operational areas of the College including the President, College Leadership Group, faculty, and staff.
• External contacts may include senior members of University and Federated College administrations, leaders from other secondary and post-secondary institutions, business leaders, church leaders, representatives of government ministries including the Ministry of Education and the Ministry of Advanced Education. Occasionally, the Director of Ancillary Operations may also need to liaise with College stakeholders including students, parents, and alumni.

Working Conditions

• This is a full-time position with hours of work normally totaling 35 hours per week; however, irregular and extended hours are required from time to time due to College events, special projects, or emergencies.
• The work is performed primarily in an office environment.
• This is a shared position between Luther College High School (1500 Royal Street) and Luther College at the University of Regina (3737 Wascana Parkway). The successful candidate must be able to reliably travel between the two locations and manage responsibilities across both sites.

Salary and Benefits

The salary range for this position is $89,132 – $120,284 annually.

Luther College offers a competitive salary, vacation, medical and dental benefits, a health/personal spending account, educational opportunities, flexible work environment, and an employee and family assistance plan.

To Apply

Interested candidates are asked to submit a cover letter, resume, and list of three references as a single pdf document to humanresources@luthercollege.edu by Thursday, October 16, 2025.

Only those candidates selected for an interview will be contacted.

Equity, Diversity and Inclusion

Luther College is committed to employment equity and encourages applications from all qualified candidates including women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation, and all groups protected by The Saskatchewan Human Rights Code. Applicants are invited to self-identify in as many categories as apply. Upon request, accommodation will be provided by Luther College throughout the recruitment and selection process to applicants with disabilities.

Luther College is located on Treaty 4 territory, the original homeland of the nêhiyawak, Anihšināpēk, Dakota, Lakota, Nakoda peoples, and Michif/Métis nation. Today, these lands continue to be the shared Territory of many diverse peoples from near and far. For Luther College, this acknowledgement is a recognition of the shared histories of Indigenous and non‐Indigenous peoples, and a reflection of our commitment, as visitors on this land, to the continuing act of reconciliation essential to our shared futures together. To this end, Luther College works to support the Truth and Reconciliation Commission’s Calls to Action, especially numbers 62-64.

Luther College

Luther College operates two educational campuses in Regina, Saskatchewan, Canada – a historical, independent high school and a post-secondary campus, federated with the University of Regina, serving students locally and around the world. Our two campuses share a Board of Regents, President, and College Leadership Group.

Rooted in our Lutheran and Christian faith history, we welcome all who want to study here: regardless of ethnicity, background, religion, gender, or orientation. Luther College is a diverse and inclusive campus open to students of all faiths and no faith. We are an institution which truly believes that meaning and purpose in life comes through serving others to make the world a better place. We remain anchored in the Evangelical Lutheran Church in Canada (ELCIC), and are proud to be the only Canadian member of the Network of ELCA (Evangelical Lutheran Church of America) Colleges and Universities (NECU).

Mission

Luther College prepares students to be compassionate, creative, and critical thinkers, through academic excellence and a community of care that is rooted in our call to love and serve our neighbours.

Vision

Luther College makes transformative change for a more grace-filled, just, and joyful world.

Values

Luther College has developed a set of values which inform and inspire all that we do. These include:

• Rooted and Open: Rooted in the Lutheran intellectual tradition and open to insights from other religious, spiritual, and secular traditions. In our Canadian context, we feel especially called to recognize and value Indigenous worldviews, knowledge, and perspectives.
• Excellence: Innovation, creativity, exploration, and critical thinking and the desire to do our best in everything that we do
• Compassion, Care and Stewardship: Care for all entrusted to us — students, one another, our resources, and the world we live in
• Equity, Diversity, and Inclusion: Safety, acceptance, respect for all while valuing differences in individuals and among people(s)
• Integrity: Honesty, transparency, and accountability