About the role
Location: Remote
Work Hours: Part-time (Approximately 20 hours per week)
Language Requirement: Fluent English
We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management. The role involves guiding and coaching clients, leveraging hands-on experience to transfer knowledge effectively and ensure clients become self-sufficient in IT Service Management.
This position requires a deep understanding of ITIL v4 best practices and a strong ServiceNow background, particularly in incident and request management. The ideal candidate will have experience implementing ITSM processes and solutions to improve operational efficiency.
Key Responsibilities:
- Provide expert coaching to clients on Incident Management and Request Management best practices.
- Use hands-on experience to guide clients through ITSM processes, helping them become self-sufficient.
- Assist with ServiceNow implementations, configurations, and optimizations related to incident and request management.
- Ensure knowledge transfer, enabling clients to maintain and improve their ITSM processes independently.
- Work closely with client teams to identify gaps, improve workflows, and enhance service delivery.
- Align coaching with ITIL v4 principles and industry best practices.
- Deliver structured coaching sessions remotely (approximately 20 hours per week).
Requirements:
Required Qualifications & Experience:
- Extensive experience in Incident Management and Request Management within a Service Desk environment.
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
- Experience in guiding, coaching, and mentoring clients or teams.
- Ability to work independently in a remote setting, managing client expectations and delivering effective training.
- Excellent communication skills in English to articulate complex ITSM concepts clearly.
Preferred Qualifications:
- ITIL v4 certification.
- Previous experience working as a ServiceNow Consultant, ITSM Coach, or ITSM Process Owner.
- Experience in process automation, service improvements, and ITSM tool optimizations.
If you are a seasoned ITSM expert passionate about helping organizations succeed through effective coaching and knowledge transfer, we would love to hear from you!
About the role
Location: Remote
Work Hours: Part-time (Approximately 20 hours per week)
Language Requirement: Fluent English
We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management. The role involves guiding and coaching clients, leveraging hands-on experience to transfer knowledge effectively and ensure clients become self-sufficient in IT Service Management.
This position requires a deep understanding of ITIL v4 best practices and a strong ServiceNow background, particularly in incident and request management. The ideal candidate will have experience implementing ITSM processes and solutions to improve operational efficiency.
Key Responsibilities:
- Provide expert coaching to clients on Incident Management and Request Management best practices.
- Use hands-on experience to guide clients through ITSM processes, helping them become self-sufficient.
- Assist with ServiceNow implementations, configurations, and optimizations related to incident and request management.
- Ensure knowledge transfer, enabling clients to maintain and improve their ITSM processes independently.
- Work closely with client teams to identify gaps, improve workflows, and enhance service delivery.
- Align coaching with ITIL v4 principles and industry best practices.
- Deliver structured coaching sessions remotely (approximately 20 hours per week).
Requirements:
Required Qualifications & Experience:
- Extensive experience in Incident Management and Request Management within a Service Desk environment.
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
- Experience in guiding, coaching, and mentoring clients or teams.
- Ability to work independently in a remote setting, managing client expectations and delivering effective training.
- Excellent communication skills in English to articulate complex ITSM concepts clearly.
Preferred Qualifications:
- ITIL v4 certification.
- Previous experience working as a ServiceNow Consultant, ITSM Coach, or ITSM Process Owner.
- Experience in process automation, service improvements, and ITSM tool optimizations.
If you are a seasoned ITSM expert passionate about helping organizations succeed through effective coaching and knowledge transfer, we would love to hear from you!