Branch Care Coordinator
About the role
R10080668 Branch Care Coordinator (Open) Location:
Invermere, BC - 7th Ave (IRS) - Respiratory therapy Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.
We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.
How will you CONTRIBUTE and GROW?
To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external
clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare safety and quality practices.Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
Provides information and educational material to prospective clients.
Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
Maintains client confidence, privacy and protects company operations by keeping information confidential.
Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.
Supports co-workers and the work of other departments by adhering to all financial operations processes.
Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment
Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.
Other Duties As Required. __________________Are you a MATCH? College Certificate or Diploma or Equivalent
Computer literate in Microsoft Office, Google, with strong data entry skills.
Able to work flexible hours and provide service to our customers for extended hours.
1-2 years of experience in Office Administration or Call Center
Bilingualism is an asset, but not required
Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.
Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide Healthcare
Air Liquide Healthcare is a world leader in medical gases, home healthcare services and specialty ingredients. Our 15,600 employees support 2.1 million chronic patients and provide medical gases and related services to 20,000 hospitals and new care facilities, as well as 140,000 healthcare professionals. Committed to working alongside professionals and health institutions, our patient-centered approach is based on the principles of Value-based Healthcare, which aims to improve the benefits experienced by patients, at the best cost to society, thus contributing to a more efficient and virtuous system. We aim to improve the outcomes that matter to patients living with a chronic disease at the best cost for the Healthcare system. Our support strives to provide personalized care plans to meet every patient’s need at the right time. In addition, we are committed to providing healthcare professionals a secure supply and seamless in-house gas management, in efficient and sustainable ways so they can focus on their mission to advance patient care. Present at every major step of the care pathways, we work alongside healthcare professionals and institutions in more than 30 countries to improve patients' health and quality of life. We want to make the healthcare system more efficient and virtuous for all.
Branch Care Coordinator
About the role
R10080668 Branch Care Coordinator (Open) Location:
Invermere, BC - 7th Ave (IRS) - Respiratory therapy Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.
We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.
How will you CONTRIBUTE and GROW?
To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external
clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare safety and quality practices.Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
Provides information and educational material to prospective clients.
Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
Maintains client confidence, privacy and protects company operations by keeping information confidential.
Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.
Supports co-workers and the work of other departments by adhering to all financial operations processes.
Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment
Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.
Other Duties As Required. __________________Are you a MATCH? College Certificate or Diploma or Equivalent
Computer literate in Microsoft Office, Google, with strong data entry skills.
Able to work flexible hours and provide service to our customers for extended hours.
1-2 years of experience in Office Administration or Call Center
Bilingualism is an asset, but not required
Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.
Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide Healthcare
Air Liquide Healthcare is a world leader in medical gases, home healthcare services and specialty ingredients. Our 15,600 employees support 2.1 million chronic patients and provide medical gases and related services to 20,000 hospitals and new care facilities, as well as 140,000 healthcare professionals. Committed to working alongside professionals and health institutions, our patient-centered approach is based on the principles of Value-based Healthcare, which aims to improve the benefits experienced by patients, at the best cost to society, thus contributing to a more efficient and virtuous system. We aim to improve the outcomes that matter to patients living with a chronic disease at the best cost for the Healthcare system. Our support strives to provide personalized care plans to meet every patient’s need at the right time. In addition, we are committed to providing healthcare professionals a secure supply and seamless in-house gas management, in efficient and sustainable ways so they can focus on their mission to advance patient care. Present at every major step of the care pathways, we work alongside healthcare professionals and institutions in more than 30 countries to improve patients' health and quality of life. We want to make the healthcare system more efficient and virtuous for all.