Top Benefits
About the role
The art of customer service: your area of excellence! As the main point of contact for our customers, you will play a key role within our team. Thanks to your organizational skills and communication abilities, you will be essential in understanding and anticipating the needs of our B2B customers. This position will not only allow you to contribute to customer satisfaction, but also to support sales growth and increase Soucy's visibility. It's a strategic opportunity that makes you a key player in our collective success!
In this position, you will have the opportunity to:
- Provide and send customers quotes and all the information they need to follow up on their projects
- Manage various refills made to customers
- Support and collaborate with the sales team, particularly with the Business Development Manager
- Assist and support the product development team in following up on projects with customers
- Follow up on and manage customer orders and complaints
- Ensure that our manufacturing system is updated with new price lists
- Perform all other related tasks
*Please note that this is a permanent position*
Is this the perfect job for you? Send us your application now!
With the following skills and qualities, you will be successful in this role:
- Relevant training and/or experience in customer serviceFluency in French and English, both spoken and written
- Keen sense of priority management
- Resourcefulness and autonomy
- Teamwork orientation
- Professionalism and interpersonal skills
- Ability to work under pressure
And these assets will strengthen your impact:
- Experience in customer service in the manufacturing industry
- Proficiency in Microsoft 365
- Proficiency in the Salesforce platform
Benefits designed to take you far!
- A flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)
- Free access to electric charging stations
And even more
-
A healthy and safe environment and a health committee to ensure your well-being on a daily basis
-
Discounts on our Kimpex products to fuel your passion for motorsports
A word from the manager
At Soucy Rivalair, we embrace mistakes, work with enthusiasm, and always smile. We provide the necessary resources to explore, learn, and grow, and to swiftly adapt, all while aiming to deliver an exceptional experience to our suppliers and clients. If you want to be part of a team where each member is valued and makes a difference, join us!
At Soucy Rivalair, energy, creativity, and continual professional development are part of our DNA. Our teams work together to strengthen our position as leaders in the manufacturing of assembled metallic parts. Manufacturing agility is the standard in our connected plant. In fact, our dedication to innovation, quality, and connectivity has created a vibrant, productive environment. At Soucy Rivalair, people are the heart of our success.
About Soucy
At Soucy, we believe that people are more important than parts and machines. By pooling our strengths, creativity and passion, we create and manufacture high-performance track systems, parts and accessories designed to take you off the beaten path. Life at Soucy is about believing in the power of numbers. Together, we are forging new trails! Ours is a lively work atmosphere where ideas and talent are celebrated. Working for Soucy means being part of an innovative company with more than 1,800 employees in Canada, the United States, Brazil and Asia, a company that is still growing even after 50 years! The Soucy banner was founded in 1967 and its affiliated companies specialize in the design and manufacturing of metal, rubber and plastic components for the motorsports, agricultural, industrial and defence vehicle sectors. Today, they are recognized as strategic suppliers of original equipment thanks to their technological innovations and the quality of their products. Soucy Baron | Soucy Belgen | Soucy Belgen Sainte-Claire | Soucy Caoutchouc | Soucy International | Soucy Logistique | Soucy Plastiques | Soucy Rivalair | Soucy Techno | Soucy USA | Shanghai Soucy Rubber | Kimpex
Top Benefits
About the role
The art of customer service: your area of excellence! As the main point of contact for our customers, you will play a key role within our team. Thanks to your organizational skills and communication abilities, you will be essential in understanding and anticipating the needs of our B2B customers. This position will not only allow you to contribute to customer satisfaction, but also to support sales growth and increase Soucy's visibility. It's a strategic opportunity that makes you a key player in our collective success!
In this position, you will have the opportunity to:
- Provide and send customers quotes and all the information they need to follow up on their projects
- Manage various refills made to customers
- Support and collaborate with the sales team, particularly with the Business Development Manager
- Assist and support the product development team in following up on projects with customers
- Follow up on and manage customer orders and complaints
- Ensure that our manufacturing system is updated with new price lists
- Perform all other related tasks
*Please note that this is a permanent position*
Is this the perfect job for you? Send us your application now!
With the following skills and qualities, you will be successful in this role:
- Relevant training and/or experience in customer serviceFluency in French and English, both spoken and written
- Keen sense of priority management
- Resourcefulness and autonomy
- Teamwork orientation
- Professionalism and interpersonal skills
- Ability to work under pressure
And these assets will strengthen your impact:
- Experience in customer service in the manufacturing industry
- Proficiency in Microsoft 365
- Proficiency in the Salesforce platform
Benefits designed to take you far!
- A flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)
- Free access to electric charging stations
And even more
-
A healthy and safe environment and a health committee to ensure your well-being on a daily basis
-
Discounts on our Kimpex products to fuel your passion for motorsports
A word from the manager
At Soucy Rivalair, we embrace mistakes, work with enthusiasm, and always smile. We provide the necessary resources to explore, learn, and grow, and to swiftly adapt, all while aiming to deliver an exceptional experience to our suppliers and clients. If you want to be part of a team where each member is valued and makes a difference, join us!
At Soucy Rivalair, energy, creativity, and continual professional development are part of our DNA. Our teams work together to strengthen our position as leaders in the manufacturing of assembled metallic parts. Manufacturing agility is the standard in our connected plant. In fact, our dedication to innovation, quality, and connectivity has created a vibrant, productive environment. At Soucy Rivalair, people are the heart of our success.
About Soucy
At Soucy, we believe that people are more important than parts and machines. By pooling our strengths, creativity and passion, we create and manufacture high-performance track systems, parts and accessories designed to take you off the beaten path. Life at Soucy is about believing in the power of numbers. Together, we are forging new trails! Ours is a lively work atmosphere where ideas and talent are celebrated. Working for Soucy means being part of an innovative company with more than 1,800 employees in Canada, the United States, Brazil and Asia, a company that is still growing even after 50 years! The Soucy banner was founded in 1967 and its affiliated companies specialize in the design and manufacturing of metal, rubber and plastic components for the motorsports, agricultural, industrial and defence vehicle sectors. Today, they are recognized as strategic suppliers of original equipment thanks to their technological innovations and the quality of their products. Soucy Baron | Soucy Belgen | Soucy Belgen Sainte-Claire | Soucy Caoutchouc | Soucy International | Soucy Logistique | Soucy Plastiques | Soucy Rivalair | Soucy Techno | Soucy USA | Shanghai Soucy Rubber | Kimpex