Top Benefits
About the role
Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Schedule: 4:45am shift needed
Salary: $17.25/hr.
Benefits
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Disability Insurance
- Paid Time Off
- Paid Parental Leave
- 401(k) with company match
- Employee Discount
Job Responsibilities
- Greets and assists customers throughout their shopping experience
- Maximizes sales by suggesting products and up-selling when appropriate
- Remains knowledgeable of the store’s merchandise and current promotions
- Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
- Assists with inventory and receiving of merchandise
- Replenishes backstock to maintain appropriate levels of merchandise on the floor
- Conducts markdowns of merchandise as instructed
- Perform opening/closing duties, including securing cash registers and store security
- Communicates customer complaints and inventory concerns to management in a timely manner
- If identified as a keyholder, additional responsibilities will be assigned
- Other duties as assigned
Job Requirements
Job Requirements
- Previous retail or customer service experience is a plus, but not required
- Strong written and verbal English communication skills
- Demonstrated customer service experience
- Ability to multitask and resolve minor customer service conflicts
- Alcohol Beverage Awareness Cared (TAM Card) may be required
- Additional Security clearance may be required
- Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements – CSA, CS Leads
-
Limited sitting
-
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
-
Normal or corrected vision and hearing
-
Can distinguish varying or specific colors, patterns, or materials to assist customers
-
Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
-
Typically, indoors
-
Typically, in a consistent temperature
-
Use of fine motor hand functions
-
Lift 0-60 lbs with or without reasonable accommodation
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
About WHSmith
WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life.
Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street.
Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets.
On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk.
At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.
Top Benefits
About the role
Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Schedule: 4:45am shift needed
Salary: $17.25/hr.
Benefits
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Disability Insurance
- Paid Time Off
- Paid Parental Leave
- 401(k) with company match
- Employee Discount
Job Responsibilities
- Greets and assists customers throughout their shopping experience
- Maximizes sales by suggesting products and up-selling when appropriate
- Remains knowledgeable of the store’s merchandise and current promotions
- Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
- Assists with inventory and receiving of merchandise
- Replenishes backstock to maintain appropriate levels of merchandise on the floor
- Conducts markdowns of merchandise as instructed
- Perform opening/closing duties, including securing cash registers and store security
- Communicates customer complaints and inventory concerns to management in a timely manner
- If identified as a keyholder, additional responsibilities will be assigned
- Other duties as assigned
Job Requirements
Job Requirements
- Previous retail or customer service experience is a plus, but not required
- Strong written and verbal English communication skills
- Demonstrated customer service experience
- Ability to multitask and resolve minor customer service conflicts
- Alcohol Beverage Awareness Cared (TAM Card) may be required
- Additional Security clearance may be required
- Satisfactory Criminal Background Check and Drug Testing May be required
Additional Requirements – CSA, CS Leads
-
Limited sitting
-
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
-
Normal or corrected vision and hearing
-
Can distinguish varying or specific colors, patterns, or materials to assist customers
-
Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
-
Typically, indoors
-
Typically, in a consistent temperature
-
Use of fine motor hand functions
-
Lift 0-60 lbs with or without reasonable accommodation
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
About WHSmith
WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life.
Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street.
Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets.
On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk.
At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.