Evening Customer Service/Security - Shamrock Bay Resort
Top Benefits
About the role
Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
Evening Customer Service/Security Role Overview
The Evening Customer Service/Security role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Evening Customer Service/Security member is a strong safety driver, profit focused and people oriented by providing a clean, safe, well-maintained resort.
Responsibilities
The Evening Customer Service/Security role at Great Blue Resorts is primarily responsible for helping achieve the overall safety of the Resort including the buildings, infrastructure, grounds, marina, swimming pool and seasonal sites. This position serves as a key role in the overall management of the resort by ensuring positive customer experiences through the proactive, cost effective, management of the above noted key performance indicators.
The Evening Customer Service/Security role responsibilities will include but are not limited to the following:
-
Patrol throughout the resort grounds to ensure everyone is adhering to the park rules
-
Assist rental guests in checking in to their cottage after hours and chauffeuring them to their unit
-
Ensure logbook is filled out daily detailing any occurrences if applicable
-
Ensure visitors to the resort have checked in and have an up-to-date parking pass
-
Make sure pool area and other public areas have been locked up for the evening.
-
Incident reports filled out promptly and accurately and given to resort General Manager.
-
Light cleaning and tidying of welcome centre building, washrooms, entrance, emptying garbages etc.
-
Answer incoming phone calls and assist customers with requests such as troubleshooting an issue in their unit or general resort questions.
-
Process payments on merchandise if needed (ex. A rental guest that has run out of propane and can not wait until the morning to refill).
-
Help run evening special events for owners, guests, and rental guests (setup, monitoring, takedown, extra support).
General hours of work would be 3-4 nights a week (between Thursday and Sunday) with shift ending usually around 12am or 1am. If you are looking for a full-time role there may be an opportunity to supplement this role with another role on the resort.
Skills/Requirements
- Some security, bylaw, or enforcement experience considered an asset
- Prior customer service experience is a requirement.
- Comfortable working alone
- Conflict resolution skills
- Must be available to work weekends
What’s in it for you?
- Compensation of $20/hr
- Paid lunches
- Flexible schedule
- Diverse and inclusive workplace - Be a part of our tight family!
- Continuous learning and development opportunities
- Socials, birthday celebrations, and employee recognition events
- Ongoing coaching, learning, and development opportunities.
- Internal career growth opportunities.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Not the right fit? Search for Evening Customer Service/Security jobs in Severn Bridge, ON
About Great Blue Resorts
We are evolving and SO EXCITED!
We know that Great people build Great organizations.
Our Great Blue Resorts success story is built on the commitment to attract, hire and develop great people.
Now... we are taking it up a notch.
Covid19 has really forced us to take a good look at how we do business, change what wasn't working, keep what was working, and making improvements to just DO BUSINESS BETTER! Our leadership, our direction and our philosophy is in a positive transition and we are looking for the BEST!
We are experiencing an energized sense of renewal and we want to invite you to see what we are all about!
Reasons to work at Great Blue Resorts include:
- We provide steady employment with a variety of shifts
- We have Competitive wages
- We have Paid breaks
- We provide Free beverages (free coffee, tea, pop, water) during your shift
- You are provided with a Uniform
- We host monthly team activities – team lunches and celebrations
- We have multiple Recognition programs
- We provide you with on-going Training and support
- We have an Employee Referral Program
- We provide a Cottage Ownership Referral Bonus if you refer a family and they purchase a cottage
- We promote long term careers and have a Season Longevity incentive (if they stay with GBR for your full contact, they earn a Season end bonus)
- And if you return to work with us season to season, we have a Return Bonus
These are just some of the reason why you should join Great Blue Resorts today!
Great Blue Resorts owns and operates 8 private cottage resorts located throughout Ontario’s cottage country with some of the most amazing lakefronts. These properties are made up of small seasonal communities offering outright ownership of beautiful pre-manufactured Recreational Cottages offering families an affordable cottage lifestyle for 3 seasons of the year.
Our resorts have full facilities including community areas, swimming pool, splash pads, multi-sports courts, playground and of course the beaches. All resorts are located in some of southern Ontario’s premium cottage country including Muskoka, Prince Edward County, Peterborough and the Ottawa areas.
We are the safe family vacation alternative amidst these uncertain times.
If you are looking for a positive, fun and educational environment and you like being around people, Great Blue Resorts is a preferred choice for great hospitality employment.
Similar Jobs
Evening Customer Service/Security - Shamrock Bay Resort
Top Benefits
About the role
Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
Evening Customer Service/Security Role Overview
The Evening Customer Service/Security role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Evening Customer Service/Security member is a strong safety driver, profit focused and people oriented by providing a clean, safe, well-maintained resort.
Responsibilities
The Evening Customer Service/Security role at Great Blue Resorts is primarily responsible for helping achieve the overall safety of the Resort including the buildings, infrastructure, grounds, marina, swimming pool and seasonal sites. This position serves as a key role in the overall management of the resort by ensuring positive customer experiences through the proactive, cost effective, management of the above noted key performance indicators.
The Evening Customer Service/Security role responsibilities will include but are not limited to the following:
-
Patrol throughout the resort grounds to ensure everyone is adhering to the park rules
-
Assist rental guests in checking in to their cottage after hours and chauffeuring them to their unit
-
Ensure logbook is filled out daily detailing any occurrences if applicable
-
Ensure visitors to the resort have checked in and have an up-to-date parking pass
-
Make sure pool area and other public areas have been locked up for the evening.
-
Incident reports filled out promptly and accurately and given to resort General Manager.
-
Light cleaning and tidying of welcome centre building, washrooms, entrance, emptying garbages etc.
-
Answer incoming phone calls and assist customers with requests such as troubleshooting an issue in their unit or general resort questions.
-
Process payments on merchandise if needed (ex. A rental guest that has run out of propane and can not wait until the morning to refill).
-
Help run evening special events for owners, guests, and rental guests (setup, monitoring, takedown, extra support).
General hours of work would be 3-4 nights a week (between Thursday and Sunday) with shift ending usually around 12am or 1am. If you are looking for a full-time role there may be an opportunity to supplement this role with another role on the resort.
Skills/Requirements
- Some security, bylaw, or enforcement experience considered an asset
- Prior customer service experience is a requirement.
- Comfortable working alone
- Conflict resolution skills
- Must be available to work weekends
What’s in it for you?
- Compensation of $20/hr
- Paid lunches
- Flexible schedule
- Diverse and inclusive workplace - Be a part of our tight family!
- Continuous learning and development opportunities
- Socials, birthday celebrations, and employee recognition events
- Ongoing coaching, learning, and development opportunities.
- Internal career growth opportunities.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Not the right fit? Search for Evening Customer Service/Security jobs in Severn Bridge, ON
About Great Blue Resorts
We are evolving and SO EXCITED!
We know that Great people build Great organizations.
Our Great Blue Resorts success story is built on the commitment to attract, hire and develop great people.
Now... we are taking it up a notch.
Covid19 has really forced us to take a good look at how we do business, change what wasn't working, keep what was working, and making improvements to just DO BUSINESS BETTER! Our leadership, our direction and our philosophy is in a positive transition and we are looking for the BEST!
We are experiencing an energized sense of renewal and we want to invite you to see what we are all about!
Reasons to work at Great Blue Resorts include:
- We provide steady employment with a variety of shifts
- We have Competitive wages
- We have Paid breaks
- We provide Free beverages (free coffee, tea, pop, water) during your shift
- You are provided with a Uniform
- We host monthly team activities – team lunches and celebrations
- We have multiple Recognition programs
- We provide you with on-going Training and support
- We have an Employee Referral Program
- We provide a Cottage Ownership Referral Bonus if you refer a family and they purchase a cottage
- We promote long term careers and have a Season Longevity incentive (if they stay with GBR for your full contact, they earn a Season end bonus)
- And if you return to work with us season to season, we have a Return Bonus
These are just some of the reason why you should join Great Blue Resorts today!
Great Blue Resorts owns and operates 8 private cottage resorts located throughout Ontario’s cottage country with some of the most amazing lakefronts. These properties are made up of small seasonal communities offering outright ownership of beautiful pre-manufactured Recreational Cottages offering families an affordable cottage lifestyle for 3 seasons of the year.
Our resorts have full facilities including community areas, swimming pool, splash pads, multi-sports courts, playground and of course the beaches. All resorts are located in some of southern Ontario’s premium cottage country including Muskoka, Prince Edward County, Peterborough and the Ottawa areas.
We are the safe family vacation alternative amidst these uncertain times.
If you are looking for a positive, fun and educational environment and you like being around people, Great Blue Resorts is a preferred choice for great hospitality employment.