End Date Sunday 12 July 2026 Salary Range £67,023 - £74,470 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary Financial Crime Operations (FCO) purpose is to continue to keep the bank and it's customers safe from the impacts of financial crime. FCO has the responsibility to investigate suspicious activity reports to determine whether disclosure to NCA (National Crime Agency) is necessary, complete customer relationship reviews, and to deliver high-quality intelligence and data led risk management to reduce harm to our communities. The job holder will plan, co-ordinate, direct and control resources across an operation, to ensure achievement of the planned performance and agreed service standards are within budget costs, protecting customers and the bank from the impacts of Financial Crime. Job Description SALARY: £67,023 – £74,470 pa LOCATIONS: Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax HOURS: Full-time – 35 hours per week WORKING PATTERN: You'll primarily work remotely in this role, giving you the flexibility to work from home. To support collaboration and connection with your colleagues, you'll need to be based within reasonable travelling distance of one of our hub locations and attend when required for business, team or customer needs. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today. ABOUT THIS OPPORTUNITY We’re looking for a new Senior Team Manager within our Economic Crime Prevention function! As a Financial Crime Operations Senior Manager, you’ll lead across multiple teams and functions, ensuring delivery meets performance expectations while remaining aligned to regulatory requirements and risk frameworks. You’ll work closely with senior business partners and leaders, operational leaders and specialist teams to drive performance, implement change and ensure the delivery of high-quality, compliant outcomes across the function. WHAT YOU’LL BE DOING In this role, you’ll: Lead and manage day-to-day operations, ensuring delivery aligns to service standards and regulatory requirements Oversee complex teams across core operations, operational resilience, and control functions Drive performance across quality, cost and delivery measures Lead, motivate, coach and develop Team Managers and their teams Manage the operational delivery of change, acting as a key point of contact for implementation Plan and prioritise resources to meet current and future demand Manage budgets and financial performance in line with forecast targets Ensure operations meet AML and Financial Crime regulatory obligations Identify and mitigate operational risks, ensuring robust controls are in place Use MI and QA data to identify trends, capability gaps and improvement opportunities Build and maintain strong relationships across the business Support and deputise for the Head of Function in key decision-making forums Drive a culture of engagement, continuous improvement and customer focus Support end-to-end recruitment and development of team capability WHAT YOU’LL NEED We know that great talent comes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you can demonstrate the essential skills outlined. If you have relevant, transferable experience, we encourage you to apply. Essential: Approximately 4-6 years of experience leading operations within Financial Crime, Risk or a regulated environment Proven ability to lead and develop high-performing teams through Team Managers Demonstrated experience delivering against performance, quality and cost targets Strong understanding of Financial Crime regulation, risk frameworks and operational controls Experience managing change within an operational environment Strong communication and collaboration skills, with the ability to influence at senior levels Ability to use data, MI and insight to influence decision-making and improve performance Desirable: Experience leading large-scale or multi-team Financial Crime operations Experience in business planning, forecasting and resource management Exposure to governance, audit or control frameworks Experience supporting or leading transformation or continuous improvement initiatives ABOUT WORKING FOR US Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes… A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Flexible benefits you can adapt to your lifestyle 30 days’ holiday, plus bank holidays A range of wellbeing initiatives and generous parental leave policies Ready for a career where you’ll learn and thrive? Apply today and find out more! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.