Eaton’s Electrical Sector, a global leader in providing innovative electrical solutions, is looking for a Senior IT Analyst .

Eaton Burlington is the head office for Eaton's electrical sector in Canada, located in Burlington, Ontario. We power the world around us, including our homes, schools, hospitals, retail stores, factories, data centers, and more.

This central location hosts essential departments such as IT, Engineering, Sales, Marketing, Finance, Supply Chain, Human Resources and Customer Service.

The Burlington headquarters is designed to support a collaborative and innovative work environment.

Its proximity to major highways and public transportation provides convenient access for commuting professionals, while nearby parks, lakes, and recreational facilities offer options for relaxation and wellness.

Primary Function The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote) including the executive leadership team.

What You’ll Do ESSENTIAL FUNCTIONS:

• Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users. Hardware support includes online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, Virtual Machines, UPS, R&D Labs, and Mobile Phones etc.
• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
• Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Assist with support of site-based IT systems and provide input on IT processes to support the manufacturing equipment.
• Participate in troubleshooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed.
• Identify opportunities for improvement (e.g. 5S - clean workplace initiative)
• Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance with IT standards and policies. Liaison between IT and users to drive IT standards. Share information about standards, policies and best practices with end users to increase user satisfaction.
• Participate in internal audits related to IT processes, procedures, software, and systems.
• Participate in the Inventory, Risk Assessment & Profit Planning Process.
• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
• Lead team initiatives with minimal supervision.
• Draw conclusions from complex data sets to improve a metric or effort, present solutions, and drive the improvement from data analysis.

Qualifications BASIC QUALIFICATIONS:

• Bachelor’s degree in IT or IT diploma from an accredited institution.
• Minimum 4 years of documented IT experience.
• Professional experience supporting Microsoft Windows Operating Systems and using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Hands-on experience with hardware including PCs, laptops, mobile devices, and peripherals.
• Experience working with IT infrastructure including networks, servers, storage, and phone systems.
• Experience supporting manufacturing IT equipment such as barcode scanners, specialized printers, industrial PCs, and RF scanners.
• Legally eligible to work in Canada without company sponsorship now and in the future.
• No relocation provided. Candidates must reside within 80km of Burlington, Ontario, Canada

Preferred

• CompTIA A+ Certification.
• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.
• IT Service Management (ITIL) Certification - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management.
• Experience leading IT initiatives across an organization

Skills POSITION CRITERIA:

• Excellent customer service and communication skills
• Ability to relate well to individuals at all levels of the organization
• Demonstrates accountability, passion, and a strong desire to learn
• Ability to lead complex tasks independently
• Availability for after-hours support as part of an on-call rotation
• Proven ability to achieve results in a fast-paced work environment
• Strong verbal and written communication skills
• Detail-oriented with strong analytical thinking and creative problem-solving abilities
• Effective time management and project management skills
• Ability to plan, prioritize, and organize a diversified workload using independent judgment
• Skilled in conflict resolution and interpersonal interactions

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.