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Reference Number: 5009 Posted Date: Jun 30, 2026 Employment Type: Permanent Full Time Hours of Work: 7.5 hours per day - 5 day week (M-F) Work Arrangement: Hybrid 8 Salary Range: $92729.00 - $100427.60 Annually Location: Victoria, British Columbia, Canada

This role acts as a senior quality assurance presence within the Operations Team, focused on validating system integrity, data accuracy, and production readiness across critical services. You will work across support, release, and engineering to identify issues, reduce risk, and ensure changes are ready to run in production, while also contributing to quality and process improvements across the ISDL delivery teams.

You will support the transition of new capabilities into operations, confirming they are testable, reliable, and aligned with support expectations. As the platform continues to evolve, this role helps ensure new work is introduced cleanly and is supportable at scale.

The position acts as a key point of contact for the team, providing technical direction and maintaining workflow continuity in the manager's absence.

Specifically, You Will: Provide QA leadership across production support, releases, and system changes, ensuring quality, data integrity, and readiness for operations. Define practical validation approaches for complex changes, including what needs to be tested, how it will be validated, and what evidence is required for release. Review changes at handoff and during release to confirm quality, data accuracy, and support expectations are clearly understood before production. Execute and guide validation activities across functional, integration, and data scenarios, with a focus on real-world system behavior and risk. Perform SQL-based validation, reconciliation, and data checks across systems to ensure consistency and integrity of results. Design and maintain reusable automation where it adds value, supporting regression coverage and release confidence. Work with DevOps and Infrastructure to ensure test environments, data, and access are in place and aligned to release needs. Lead defect triage by working with developers and support teams to investigate issues, confirm fixes, and close gaps. Provide direction to QA team members, supporting consistency in approach, quality of output, and readiness for production scenarios.

Position Requirements: Proven ability to lead quality and validation activities for production releases, including release readiness, issue identification, and supporting stable system outcomes. 7+ years of QA experience in complex enterprise environments, including production-facing validation, release support, data validation, and leading quality activities across teams. Strong SQL capability, including validating data across systems such as DB2, Oracle, PostgreSQL, or similar. Experience validating complex system changes, including data migration, integration, and reconciliation scenarios. Hands-on involvement in release validation through CI/CD pipelines (e.g., GitLab, Jenkins, or similar), including test execution, evidence review, and issue follow-up tied to production readiness. Ability to design and apply automation using tools such as Selenium, Karate, JUnit, Cucumber, or similar where it improves release confidence and reduces repeat validation effort. Strong understanding of how systems behave in production, with the ability to identify risks, gaps, and issues before release. Proven ability to lead defect triage, coordinate across teams, and drive resolution of complex issues. Able to work through changing priorities, release timelines, and production issues without close direction while keeping validation work moving. Experience supporting controlled test data, environment readiness, and validation practices within regulated or enterprise environments.

Assets: Insurance platform experience CTFL, CSQA, CMSQ, ISTQB certifications Public Service or Government industry experience About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work. Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.