JOB DESCRIPTION

Join a global leader in investment banking and financial services at JPMorgan Chase & Co., where we provide strategic advice, raise capital, and manage risk for clients in over 100 countries. Our operations teams leverage cutting-edge technology to deliver secure, innovative solutions that enhance client experiences and promote growth. With a rich history spanning over 200 years, we are committed to diversity and inclusion, valuing the unique talents of our global workforce. As an equal opportunity employer, we ensure a supportive environment for all, offering reasonable accommodations for religious practices and disabilities. Be part of a team that prioritizes user-first experiences and industry-leading capabilities.

Job Summary

As a Client Service Specialist within the Corporate & Investment Bank, you will handle both hardware and software inquiries, providing support to merchants and internal teams. You will manage technical escalations and assist with special projects, ensuring seamless operations and exceptional service delivery.

Job responsibilities

• Answer externals calls from merchants calling with e-commerce inquiries for Orbital, Hosted Checkout, CMC-Plus, and internal calls
• Respond to email inquiries from internal (Sales, RMs, Product, MIT) and external partners
• Assist with special projects such as terminal software and hardware launches
• Manage and complete technical escalations

Required qualifications, capabilities and skills

• Merchant Services call center experience required
• Must be located in Toronto
• High School diploma/GED required
• Certified on the majority of the Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communication

Preferred Qualifications, Capabilities, and Skills

• Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• Bilingual strongly preferred

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.