Manager Operations, Airside Operations
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Manager Operations, Airside Operations is responsible and accountable for successfully plan, organize, and manage Aircraft Services functions and safety operation. Responsible for day-to-day operations and safety compliance of Jazz stations, ground handlers and other external suppliers under responsibility. Work in a close partnership with the Airport Safety Organization
Safety First
- Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
- Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers.
- Ensures compliance with standards of IOSA, SMS and other applicable authorities.
- Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
- Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.
- Responsible for the day to day management of operations at the respective station.
- Work in a close partnership with airport safety team.
- Ensure OHS Safety, Security and Service standards are observed, monitored and practiced consistently including the application of the Emergency Response and Environmental Plans.
- Manager is responsible for and accountable for investigations
- Allocate airport operations material, human & financial resources and policies for Air Canada to ensure safety and security of operations.
Key Functions & Accountabilities
- Plan, organize, and manage Aircraft Services functions.
- Responsible for the effective and timely management of aircraft services team.
- Anticipate and identify safety, security & operational problems & resolves them with the branch safety team while maintaining the focus on safety
- Communicate with staff on a regular basis to keep them up-to-date and knowledgeable of new products, performance (service and operational) issues and branch objectives.
- Manage processes to encourage and obtain ongoing feedback from employees to identify concerns.
- Recognize and acknowledge employees who consistently deliver service excellence.
- Effectively liaise /cooperate with other departments / suppliers on an ongoing basis to meet service and operational requirements.
- Provide leadership to aircraft services, to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and perform standards.
- Guide aircraft services, counsel, develop and motivate his/her airport team, through example and will be accountable for all activities related to aircraft services.
- Develops & leads the Station Safety Plan for aircraft services and baggage services and ensures consistent adherence to plan.
Qualifications
- Excellent communications skills
- Strong leadership and negotiation skills
- Excellent problem solving skills
- Ability to work long and irregular hours
- Team Player
- Must demonstrate solid operational background
- Good conflict resolution skills
- Experience with Employee management
- Experience with managing safety, health and safety committee
- Understanding of Federal regulations (TC, COSH, CARS)
- Good computer skills
- Experience in unionized environment
- Understanding of risk assessment
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Indoctrination/training
- SOP (Standard Operational Procedures)
- Legal requirements and responsibilities (CARS, TC, COSH etc.)
- SMS quality management system
- Knowledge of Pub1
- Emergency Response
- Pub 359 Corporate Security
- IOSA standards
Conditions Of Employment Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Manager Operations, Airside Operations
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Manager Operations, Airside Operations is responsible and accountable for successfully plan, organize, and manage Aircraft Services functions and safety operation. Responsible for day-to-day operations and safety compliance of Jazz stations, ground handlers and other external suppliers under responsibility. Work in a close partnership with the Airport Safety Organization
Safety First
- Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
- Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers.
- Ensures compliance with standards of IOSA, SMS and other applicable authorities.
- Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
- Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.
- Responsible for the day to day management of operations at the respective station.
- Work in a close partnership with airport safety team.
- Ensure OHS Safety, Security and Service standards are observed, monitored and practiced consistently including the application of the Emergency Response and Environmental Plans.
- Manager is responsible for and accountable for investigations
- Allocate airport operations material, human & financial resources and policies for Air Canada to ensure safety and security of operations.
Key Functions & Accountabilities
- Plan, organize, and manage Aircraft Services functions.
- Responsible for the effective and timely management of aircraft services team.
- Anticipate and identify safety, security & operational problems & resolves them with the branch safety team while maintaining the focus on safety
- Communicate with staff on a regular basis to keep them up-to-date and knowledgeable of new products, performance (service and operational) issues and branch objectives.
- Manage processes to encourage and obtain ongoing feedback from employees to identify concerns.
- Recognize and acknowledge employees who consistently deliver service excellence.
- Effectively liaise /cooperate with other departments / suppliers on an ongoing basis to meet service and operational requirements.
- Provide leadership to aircraft services, to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and perform standards.
- Guide aircraft services, counsel, develop and motivate his/her airport team, through example and will be accountable for all activities related to aircraft services.
- Develops & leads the Station Safety Plan for aircraft services and baggage services and ensures consistent adherence to plan.
Qualifications
- Excellent communications skills
- Strong leadership and negotiation skills
- Excellent problem solving skills
- Ability to work long and irregular hours
- Team Player
- Must demonstrate solid operational background
- Good conflict resolution skills
- Experience with Employee management
- Experience with managing safety, health and safety committee
- Understanding of Federal regulations (TC, COSH, CARS)
- Good computer skills
- Experience in unionized environment
- Understanding of risk assessment
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Indoctrination/training
- SOP (Standard Operational Procedures)
- Legal requirements and responsibilities (CARS, TC, COSH etc.)
- SMS quality management system
- Knowledge of Pub1
- Emergency Response
- Pub 359 Corporate Security
- IOSA standards
Conditions Of Employment Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.