Technical Account Manager
Remote
United States, Canada
$135,000 - $150,000/yearly
Senior Level
About the role
Who you are
- Ability to translate technology details and company business needs to diverse audiences
- Subject matter expertise in security, Zeek related products, Suricata, and adjacent markets (EDR, Splunk, ELK, Humio, etc.)
- 7+ years experience in a hands-on technical role (troubleshooting, system administration, networking, security, etc.)
- Excellent business writing and presentation skills
- Able and willing to travel, including internationally
- Work odd hours, and be very available, especially for post-sales support
- BS/BA or equivalent in relevant field (CS, EE, MIS)
- Must have a strong understanding of network security, incident response, and threat hunting
- Must have strong networking experience
- Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.)
- Experience with packet captures (PCAP) and utilities (tcpdump, wireshark, etc.)
- Any professional or expert level security certification (CISSP, CISM, GIAC, etc.) a plus
What the job involves
- The Technical Account Manager (TAM) position at Corelight is part of the Customer Success organization
- As a TAM you will be a strategic partner to our customers and help drive the adoption of Corelight products
- In addition to delivering post-sales assistance to strategic opportunities, the TAM will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization
- The relationships you develop with your customers will allow you to understand their needs and challenges, and ensure they continue to receive the greatest value from Corelight’s products
- Establish and drive key technical/executive relationships with strategic customers
- Assist the sales teams in delivering an ongoing confirmation of the value Corelight products provide for our customers
- Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required
- Be an advocate for customers, and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum
- Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services
- Guide customers and drive achievement of key milestones around implementation and adoption of new features
- Provide best practices and accelerated support for Corelight solutions
- Develop best practice recommendations for partners based on the experience gained from customer engagements
- Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritizing product requirements by communicating customer needs and impact
- Perform hands-on troubleshooting, configuration, and demonstration of Corelight products
- Documenting the communication you have with the customer into our ClientSuccess platform
About Corelight
Computer and Network Security
201-500
Corelight transforms network and cloud activity into evidence so that data-first defenders can stay ahead of ever-changing attacks.
Delivered by our open NDR platform, Corelight’s comprehensive, correlated evidence gives you unparalleled visibility into your network. This evidence allows you to unlock new analytics, investigate faster, hunt like an expert, and even disrupt future attacks.
Our on-prem and cloud sensors go anywhere to capture structured, industry-standard telemetry and insights that work with the tools and processes you already use. Corelight’s global customers include Fortune 500 companies, major government agencies, and research universities.
Get started >> https://www.corelight.com/contact
Technical Account Manager
Remote
United States, Canada
$135,000 - $150,000/yearly
Senior Level
About the role
Who you are
- Ability to translate technology details and company business needs to diverse audiences
- Subject matter expertise in security, Zeek related products, Suricata, and adjacent markets (EDR, Splunk, ELK, Humio, etc.)
- 7+ years experience in a hands-on technical role (troubleshooting, system administration, networking, security, etc.)
- Excellent business writing and presentation skills
- Able and willing to travel, including internationally
- Work odd hours, and be very available, especially for post-sales support
- BS/BA or equivalent in relevant field (CS, EE, MIS)
- Must have a strong understanding of network security, incident response, and threat hunting
- Must have strong networking experience
- Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.)
- Experience with packet captures (PCAP) and utilities (tcpdump, wireshark, etc.)
- Any professional or expert level security certification (CISSP, CISM, GIAC, etc.) a plus
What the job involves
- The Technical Account Manager (TAM) position at Corelight is part of the Customer Success organization
- As a TAM you will be a strategic partner to our customers and help drive the adoption of Corelight products
- In addition to delivering post-sales assistance to strategic opportunities, the TAM will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization
- The relationships you develop with your customers will allow you to understand their needs and challenges, and ensure they continue to receive the greatest value from Corelight’s products
- Establish and drive key technical/executive relationships with strategic customers
- Assist the sales teams in delivering an ongoing confirmation of the value Corelight products provide for our customers
- Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required
- Be an advocate for customers, and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum
- Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services
- Guide customers and drive achievement of key milestones around implementation and adoption of new features
- Provide best practices and accelerated support for Corelight solutions
- Develop best practice recommendations for partners based on the experience gained from customer engagements
- Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritizing product requirements by communicating customer needs and impact
- Perform hands-on troubleshooting, configuration, and demonstration of Corelight products
- Documenting the communication you have with the customer into our ClientSuccess platform
About Corelight
Computer and Network Security
201-500
Corelight transforms network and cloud activity into evidence so that data-first defenders can stay ahead of ever-changing attacks.
Delivered by our open NDR platform, Corelight’s comprehensive, correlated evidence gives you unparalleled visibility into your network. This evidence allows you to unlock new analytics, investigate faster, hunt like an expert, and even disrupt future attacks.
Our on-prem and cloud sensors go anywhere to capture structured, industry-standard telemetry and insights that work with the tools and processes you already use. Corelight’s global customers include Fortune 500 companies, major government agencies, and research universities.
Get started >> https://www.corelight.com/contact