Contact Center CSR - Canada (Bilingual in French)
About the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.
The candidate must reside in Canada to be eligible for this role - open as remote throughout Canada Basic Qualifications
- High school diploma or equivalent
- Typically four to five years of relevant experience
Preferred Skills/Experience
- Written and verbal proficiency in French is required
- Thorough knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Required availability: Monday through Friday, scheduled varying 7.5-hour shifts between service hours of 8am to 6pm ET.
- Some holidays are open for service
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits :
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Posting may be closed earlier due to high volume of applicants.
About Elavon Europe
In a world that sees a sale as the step before ‘goodbye’, Elavon views things differently. Because behind every payment is a person.
Each sale is an opportunity to connect, in all sorts of places and on the latest technology platforms. And it’s our people who help businesses take those payments – and make those connections.
In Europe, more than 4,300 teammates power potential from Elavon bases in Ireland, the United Kingdom, Germany, Poland, Sweden, Spain and Norway.
We lead from the top down in our commitment to inclusion, with the integration of diversity, equity and inclusion into the Elavon business strategy.
Three business resource groups focus on celebrating diversity, on women’s development and on employee engagement, while employee-led Support Circles offer support and inspiration to teammates.
Through initiatives like our mentoring programmes, we support each other so everyone can reach their full potential. But our commitments don’t stop at our office doors: not only do we empower our customers, but we also run volunteer programmes in our local communities. We do all this by embracing challenges, thinking differently and working smarter – together. We think that’s worth celebrating.
At Elavon, our power comes from our people. We’re not just processing payments; we’re forging connections. Come and connect with us.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Your information is processed in line with Elavon’s Privacy Policy: https://www.elavon.co.uk/privacy-policy.html
Contact Center CSR - Canada (Bilingual in French)
About the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.
The candidate must reside in Canada to be eligible for this role - open as remote throughout Canada Basic Qualifications
- High school diploma or equivalent
- Typically four to five years of relevant experience
Preferred Skills/Experience
- Written and verbal proficiency in French is required
- Thorough knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Required availability: Monday through Friday, scheduled varying 7.5-hour shifts between service hours of 8am to 6pm ET.
- Some holidays are open for service
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits :
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Posting may be closed earlier due to high volume of applicants.
About Elavon Europe
In a world that sees a sale as the step before ‘goodbye’, Elavon views things differently. Because behind every payment is a person.
Each sale is an opportunity to connect, in all sorts of places and on the latest technology platforms. And it’s our people who help businesses take those payments – and make those connections.
In Europe, more than 4,300 teammates power potential from Elavon bases in Ireland, the United Kingdom, Germany, Poland, Sweden, Spain and Norway.
We lead from the top down in our commitment to inclusion, with the integration of diversity, equity and inclusion into the Elavon business strategy.
Three business resource groups focus on celebrating diversity, on women’s development and on employee engagement, while employee-led Support Circles offer support and inspiration to teammates.
Through initiatives like our mentoring programmes, we support each other so everyone can reach their full potential. But our commitments don’t stop at our office doors: not only do we empower our customers, but we also run volunteer programmes in our local communities. We do all this by embracing challenges, thinking differently and working smarter – together. We think that’s worth celebrating.
At Elavon, our power comes from our people. We’re not just processing payments; we’re forging connections. Come and connect with us.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Your information is processed in line with Elavon’s Privacy Policy: https://www.elavon.co.uk/privacy-policy.html