Division: NAKA Power Utilities (12 Month Term)

**Location:**Yellowknife, NWT

Duration: 12 Month Term

What We Offer:

• • Competitive compensation
• • Flexible benefits
• • An additional 5.2% northern allowance
• • $670/month Northern Allowance
• • Additional 5 days’ vacation for North of 60 positions
• • A supportive team environment with opportunities for professional growth and skill development
• • This term position has the potential to open the door to other opportunities within our company

Why Work Here:

Joining the Naka Power Utilities (NWT) / ATCO and DII team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community.

Reporting to the Supervisor, Customer Service and Administration, this position is responsible for providing a full range of customer services in response to residential, commercial accounts service inquiries, complaints or service requests within an assigned service area. The role also requires assisting with the operation of the Accounts Payable & Receivable functions, office administration & support, as well as financial tasks. As the first contact for customers, the purpose of the position is to ensure prompt and personalized service and to promote and enhance the company’s image with our customers.

What You’ll Do:

• Work with customers, both in person and on the telephone, to respond to billing and service inquiries, connection and disconnection of services.

• Coordinate field work with service personnel and process field work orders on the billing system.

• Initiate collection action as required and negotiate a mutually acceptable payment arrangement with arrears customers.

• Apply knowledge of emergency procedures to assist with power outages, as required.

• Liaise with social agencies, governments and First Nations to seek or provide customer information and resolve account related issues.

• Assisting with financial tasks as well as other office administration duties and support, including handling of payments.

What You Bring:

• High School Diploma is required.

• Minimum of 3 years related experience within a computerized environment.

• Experience with accounts payables and receivable systems.

• Working knowledge of O365, MS Word and MS Excel.

• Working knowledge of Customer Information Billing Systems.

• Working knowledge of company policies and practices regarding accounts, billings, connections and disconnections.

• Knowledge of rate structures, utility regulations, emergency procedures, and utility industry.

• Excellent interpersonal, communication, and problem-solving skills for dealing with internal and external customers.

• An orientation to deliver excellent customer service.

• An ability to deal with confrontation and diffuse emotional situations.

• An ability to work professionally and maintain confidentiality of customer information.

• We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Naka Power Utilities (NWT):

Naka Power Utilities (NWT) (Naka) is a partnership between ATCO Ltd. and Denendeh Investments Inc. (DII) representing 27 Dene First Nations across the Northwest Territories. Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices. Through Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.

About ATCO:

With approximately 6,000 employees and assets of $23 billion, ATCO Ltd. is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), transportation (ports and transportation logistics) and commercial real estate. More information can be found at http://www.nakapower.com/www.ATCO.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. We support a diverse and inclusive environment that values the contributions and perspectives of everyone. We believe people are the foundation of our business and our most valuable asset across our global operations. Without each team members’ unique skills, strengths, and knowledge, we simply wouldn’t be able to achieve our fundamental vision of delivering life’s essential services to our customers around the world.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations and facilities are located. We honor and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

Date Issued: March 11, 2026

Application Deadline: March 24, 2026

This position is administered under the NAKA Power Utilities and United Utility Workers Association (UUWA) Collective Agreement, Job Posting provisions.