Position Information

Posting Number:

ROM26-033E

Title:

Manager, Patient Care Services (RFT 1.0 FTE)

Position Status:

Regular Full-time

FTE:

1.0

Job Schedule:

Days

Department:

Operational Stress Injury Clinic

Union:

Non-union

Site:

Royal Ottawa Mental Health Centre

About The Royal

As one of Canada’s foremost mental health care and academic health science centres,The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

Our current hybrid model requires employees to work on-site three days per week*. This schedule supports collaboration while offering flexibility. Please note that* on-site requirements may change at any time based on operational needs.

The OSI Clinic provides specialized mental health services to eligible veterans and members of the Canadian Armed Forces and the RCMP with service-related mental health problems (e.g. Posttraumatic Stress, Adjustment, Mood and Anxiety Disorders). The services of the OSI Clinic are provided by an interdisciplinary team consisting of psychiatrists, psychologists, nurses, and social workers.

Reporting to the Director, Patient Care Services, the Manager, Patient Care Services (MPCS) oversees operations and out-patient services to ensure timely, coordinated and high-quality patient care. This includes managing staff, resources and patient care workflows in collaboration with interdisciplinary teams. The role provides leadership in staffing, development, and performance management, fostering a supportive and accountable work environment.

Duties:

• Oversee daily operations to ensure timely, effective service delivery and alignment with departmental goals.
• Optimize resources (staff, equipment, budgets) to maximize productivity and maintain quality standards.
• Provide day-to-day leadership to achieve team goals, maintain engagement, and ensure consistent service.
• Foster teamwork and accountability through guidance, support, and promoting retention and morale.
• Lead HR activities: recruitment, onboarding, scheduling, attendance, and vacation approvals.
• Support staff development via performance evaluations, feedback, coaching, and training opportunities.
• Ensure compliance with mandatory training, policies, legislation, and safety requirements.
• Monitor workforce metrics to identify improvement opportunities and implement innovative solutions.
• Work closely with peers, physicians, scientists, leadership, and stakeholders to align departmental and hospital strategies.
• Maintain productive relationships with internal/external stakeholders through clear communication and timely responses.
• Foster a collaborative environment that encourages open communication and collective problem-solving.
• Comply with staff and patient safety practices and organizational policies.
• Uphold anti-racism, harassment-free, and discrimination-free workplace standards.
• Demonstrate commitment to health equity, diversity, and inclusion.

Qualifications:

• Baccalaureate degree in Nursing or Allied Health or acceptable combination of education and experience is required.
• Master’s degree in Nursing, Allied Health, Health Care Administration, Health Services Management or related field preferred.
• Minimum 5 years required in mental health and 3+ year’s progressive leadership in clinical services and administration experience in acute care is required.
• Current Registration and good standing with applicable regulatory college. (E.g. College of Nurses)
• Mental health clinical service delivery models.
• Commitment to delivering compassionate, recovery oriented care that promotes patient dignity and involvement.
• Knowledge of relevant legislation (e.g. Mental Health Act, PHIPA, HCCA/SDA).
• Ensures compliance with healthcare laws and privacy.
• Ability to inspire motivate and develop interdisciplinary multidisciplinary teams to achieve high performance a positive patient outcomes.
• Skilled at addressing staff conflicts, managing union relations, ad negotiating solutions that balance organizational needs and employee concern.
• Strong verbal and written communication skills to engage staff, patient and families and stakeholders clearly and empathetically.
• Familiar with healthcare IT systems and electronic health records (EHR).
• Facilitates accurate patient data management and clinical workflow. Ability to interpret working and patient care data to inform decisions and improve service delivery.
• Proficiency in MS Office (Word, Excel), email and internet.
• Experience in unionized settings and collective agreements.
• Access to a vehicle and the ability to travel to satellite service locations
• Proven ability to lead through organizational change.
• English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is considered an asset.

Salary Range:

60.01 to 65.57 per hour

Additional Information

• All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
• The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
• All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
• The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.