• LOCATION

  95 Browns Line, Etobicoke, Ontario, Canada

• CAREER AREA

  Customer Care

• JOB TYPE

  Full time

• JOB ID

  #R65904

The Brink’s National Client Services (BNCS) department is committed to placing the customer at the heart of everything we do, ensuring we deliver exceptional customer experiences. We are seeking passionate individuals to join our team who excel at problem-solving and providing effective solutions.

Availability

• Temporary French English Bilingual Customer Service Representative (3-Month Contract)
• Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Work from Home
• Pay: $27.95 per hour | Expected hours: 40 per week

Key Responsibilities

• Address inquiries from internal and external customers regarding our products and services via phone and email.
• Collaborate with internal partners to resolve customer requests and concerns promptly.
• Follow specified frameworks and processes to diagnose and resolve issues.
• Deliver specific reports throughout the day.
• Respond to inbound customer inquiries regarding KYC submissions (Know Your Customer).
• Handle French-language escalations and liaise with the Compliance team for resolution.
• Maintain accurate documentation and escalate complex cases appropriately.
• Support new onboarding and compliance workflows by ensuring smooth customer communications.