Transdev Canada is hiring a full-time IT Specialist (Term Contract) in Calgary to support our western locations.

Your role:

• Ensure timely acknowledgement of all tickets (within defined SLA).
• Prioritize and resolve tickets based on severity and business impact.
• Escalate issues to other teams or vendors as needed and follow up until closure.
• Track and report on ticket metrics, including average response and resolution times.
• Assist with the Transdev IT Ticket queue for Western Canada.
• Maintain and monitor network infrastructure (Fiber network, routers, switches); troubleshoot outages, performance issues, and connectivity problems.
• Manage cabling and cable organization for the network.
• Manage and troubleshoot telephony and IVR systems (messages, queues, alerts, accounts, and workflows).
• Support and troubleshoot radio communication systems including vehicle Mobile Data Terminals.
• Provide hardware support for desktops, laptops, tablets, mobile devices, and printers.
• Configure, maintain, and monitor all Windows Server systems.
• Provide after-hours support for users and clients as the primary point of contact
• Perform other administrative or technical tasks as required

The perks:

• Competitive yearly pay of $50-65k.
• A great work environment.
• Opportunities for career advancement due to a strong presence across North America.
• The ability to have a positive social impact by being part of a team focused on sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

Your profile:

• You possess a BA/BS degree in Computer Science, Information Technology, or a related field; equivalent hands-on experience will be considered in lieu of a degree.
• You have high level knowledge of the Microsoft Networking and Active Directory principles.
• You have experience managing a ticketing system, including queue monitoring, SLA adherence, and reporting.
• You have high level knowledge of Azure and general network infrastructure (routers, switches).
• You can work extended hours as needed including acting as primary after hours contact on a regular schedule.
• You are able to learn new technology and/or functional areas quickly and thoroughly.
• You are able to work in a team environment, while being self-directed to accomplish tasks individually.
• You are able to work in an energetic, fast-paced, and dynamic environment.
• You have exceptional customer service skills and professional telephone manners.
• You have good time management skills ensuring the completion of numerous tasks throughout the day.

Your location:

• This is a full-time, non-unionized contract position with an expected end date of July 2026.
• Work hours: Monday - Friday 9:00 - 17:00 (flexible during office hours).
• Willingness to work extended hours if needed.
• Physically able to work in small spaces to perform cable management, server, workstation, and other hardware repairs.

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?