Top Benefits
About the role
Team Lead, Payouts and Discharge Canada, Remote
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish. Our team consists of skilled technology experts, caring mortgage specialists, and a diverse marketing team, all working together to lead change in the mortgage industry.
At nesto, we're proud of
- Our clients love our positive, empowering, and transparent mortgage financing experience.
- Our 4.5-star Google reviews talk by themselves!
- We won the 2023 & 2024 CLA Lender of the Year award, recognizing our excellence in lending services.
- We are a B Corp certified organization, highlighting our dedication to making a positive impact on our society and our planet.
- Our highly skilled, diverse, and collaborative team makes everything possible!
- Our Mortgage Cloud platform gives financial institutions full access to nesto’s proprietary technology, powering a better client experience, from start to finish.
We are seeking a dedicated and capable professional to join our team and help lead the growth of the team as our Payouts and Discharge Team Lead. If you have a keen eye for detail, a thorough understanding of mortgage processes and a commitment to providing exceptional service, we encourage you to apply and contribute to our success in this essential role.
In this role, you will**:**
- Provide daily oversight and leadership in the delivery of operational excellence to meet our customers’ everyday mortgage needs
- Effectively oversee workforce management (i.e., manage scheduling, volumes, day to day work assignments, workload balance, support team coverage)
- Lead and coach a team of Servicing Administrators in their day-to-day performance of payout and discharge functions. (Coach and guide, 1:1’s, provide feedback, and support on-the-job/in-role training and development)
- Investigate and resolve escalations, errors, and day to day challenges related to department responsibilities (escalate to manager as needed)
- Collaborate and partner with other departments to support daily operations
- Lead by example to promote a professional and motivated team environment, focused on success for the team and individuals
- Reconcile monthly invoicing
- Demonstrate professionalism, judgment, and integrity in daily operations
- Provide subject matter expert
- Protects private and confidential information
- Make recommendations on best practices and opportunities to improve internal processes and procedures
- Onboard and train new and existing employees, identify gaps in process, and seek continuous improvement opportunities
This role is for you if you have:
- 2+ years in residential mortgage servicing (payouts and discharges) and/or administration
- 2+ years proven leadership
- Post secondary degree or related work experience
High proficient in Google products and system applications
Your strengths include:
- Effective communicator and collaborator
- High attention to detail
- Excellent problem-solving skills
- Leading others with authenticity and courage
- Embraces and adapts easily to change
- Thrives in a team-oriented, fast-paced environment
- Strong organizational and time management skills, with the ability to manage multiple priorities
- A proactive person who takes initiative and can work independently
Supporting Your Life at Nesto Group:
-**Health & Wellness:**Comprehensive insurance (Drug, Vision, Dental) & Health and Wellness Spending Accounts. -**Mental Support:**24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family. -**Time Off:**4 weeks paid vacation, plus personal/sick days and all statutory holidays. -**Future Planning:**RRSP Matching Program to help you build long-term wealth. -**Family Support:**Robust Maternity and Parental Leave Top-Up programs. -**Professional Growth:**Education reimbursement, mentoring, and continuous training.
Diversity & Inclusion
At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.
Ready to Join Us?
We value your interest in Nesto Group. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview.
.
About Nesto Group
Nesto Hypermarket is a well-known name across homes in the Gulf region. Founded by Mr. K P Basheer, Chairman of Western International Group in 2004 and led by Managing directors Mr. Siddique Pallolathil, Mr. Jamal Kp, and directors Mr. Nawas Kp, Mr. Noufal Kp and Mr. Athif. Nesto has been one of the fastest growing retail chains in the Gulf Cooperation Council (GCC) locations.
The Group’s tagline – ‘Nesto, all that you need’ – represents the company’s vision of being a one-stop shop for the people in the region. It caters to the multi-ethnic community residing in all its locations and therefore, stocks a huge amount of international products besides the locally manufactured items. With its headquarters in Ajman, the company has 100+ outlets in the GCC locations and employs over 10000 people of various nationalities.
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Top Benefits
About the role
Team Lead, Payouts and Discharge Canada, Remote
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish. Our team consists of skilled technology experts, caring mortgage specialists, and a diverse marketing team, all working together to lead change in the mortgage industry.
At nesto, we're proud of
- Our clients love our positive, empowering, and transparent mortgage financing experience.
- Our 4.5-star Google reviews talk by themselves!
- We won the 2023 & 2024 CLA Lender of the Year award, recognizing our excellence in lending services.
- We are a B Corp certified organization, highlighting our dedication to making a positive impact on our society and our planet.
- Our highly skilled, diverse, and collaborative team makes everything possible!
- Our Mortgage Cloud platform gives financial institutions full access to nesto’s proprietary technology, powering a better client experience, from start to finish.
We are seeking a dedicated and capable professional to join our team and help lead the growth of the team as our Payouts and Discharge Team Lead. If you have a keen eye for detail, a thorough understanding of mortgage processes and a commitment to providing exceptional service, we encourage you to apply and contribute to our success in this essential role.
In this role, you will**:**
- Provide daily oversight and leadership in the delivery of operational excellence to meet our customers’ everyday mortgage needs
- Effectively oversee workforce management (i.e., manage scheduling, volumes, day to day work assignments, workload balance, support team coverage)
- Lead and coach a team of Servicing Administrators in their day-to-day performance of payout and discharge functions. (Coach and guide, 1:1’s, provide feedback, and support on-the-job/in-role training and development)
- Investigate and resolve escalations, errors, and day to day challenges related to department responsibilities (escalate to manager as needed)
- Collaborate and partner with other departments to support daily operations
- Lead by example to promote a professional and motivated team environment, focused on success for the team and individuals
- Reconcile monthly invoicing
- Demonstrate professionalism, judgment, and integrity in daily operations
- Provide subject matter expert
- Protects private and confidential information
- Make recommendations on best practices and opportunities to improve internal processes and procedures
- Onboard and train new and existing employees, identify gaps in process, and seek continuous improvement opportunities
This role is for you if you have:
- 2+ years in residential mortgage servicing (payouts and discharges) and/or administration
- 2+ years proven leadership
- Post secondary degree or related work experience
High proficient in Google products and system applications
Your strengths include:
- Effective communicator and collaborator
- High attention to detail
- Excellent problem-solving skills
- Leading others with authenticity and courage
- Embraces and adapts easily to change
- Thrives in a team-oriented, fast-paced environment
- Strong organizational and time management skills, with the ability to manage multiple priorities
- A proactive person who takes initiative and can work independently
Supporting Your Life at Nesto Group:
-**Health & Wellness:**Comprehensive insurance (Drug, Vision, Dental) & Health and Wellness Spending Accounts. -**Mental Support:**24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family. -**Time Off:**4 weeks paid vacation, plus personal/sick days and all statutory holidays. -**Future Planning:**RRSP Matching Program to help you build long-term wealth. -**Family Support:**Robust Maternity and Parental Leave Top-Up programs. -**Professional Growth:**Education reimbursement, mentoring, and continuous training.
Diversity & Inclusion
At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.
Ready to Join Us?
We value your interest in Nesto Group. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview.
.
About Nesto Group
Nesto Hypermarket is a well-known name across homes in the Gulf region. Founded by Mr. K P Basheer, Chairman of Western International Group in 2004 and led by Managing directors Mr. Siddique Pallolathil, Mr. Jamal Kp, and directors Mr. Nawas Kp, Mr. Noufal Kp and Mr. Athif. Nesto has been one of the fastest growing retail chains in the Gulf Cooperation Council (GCC) locations.
The Group’s tagline – ‘Nesto, all that you need’ – represents the company’s vision of being a one-stop shop for the people in the region. It caters to the multi-ethnic community residing in all its locations and therefore, stocks a huge amount of international products besides the locally manufactured items. With its headquarters in Ajman, the company has 100+ outlets in the GCC locations and employs over 10000 people of various nationalities.