Top Benefits
About the role
About Go Lime Inc. Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly. With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at: www.golime.com
Join Our High-Energy HVAC Team as a Customer Care Representative! Are you someone who loves solving problems, staying organized, and making customers feel genuinely cared for? We’re looking for a Customer Care Representative with a sharp eye for detail and a passion for delivering exceptional service. In this role, you’ll be the friendly, reliable voice (or message!) our customers count on. You’ll guide them through order processing, answer questions, and troubleshoot any concerns—all while keeping our internal operations running smoothly and efficiently.
What You Will Do
Supporting our Customer Care Operations by handling end-to-end order processes Communicating with customers through phone, email, and chat with empathy and confidence Solving problems with a “can-do” attitude and a smile (even over the phone) Spotting trends, identifying potential process hiccups, and helping us stay ahead of issues Escalating urgent matters when needed and always following through Keeping things on track with strong organizational skills and attention to detail Collaborate with stakeholders to ensure company targets are met and exceeded Collaborate with other team members to ensure customer concerns and requests are completed in a timely manner
What We’re Looking For
Excellent communication skills, both written and verbal Strong judgement & problem solving Team player Ability to work well under pressure Fast learner and detail oriented Open-minded: capable to listen and understand different points of view and open to receive feedback. Experience with Talkdesk and Zoho CRM or similar software (preferred). Must be available to work different shifts as required by the business.
What you'll love about Go Lime
A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference. Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions. A rewarding career with ongoing development and career growth opportunities. Opportunities to develop skills in logistics, customer service, and emergency response.
Not the right fit? Search for Customer Care Specialist jobs in North York, Ontario, Canada
About Go Lime Inc.
At Go Lime, we’ve been part of this industry for a long time. While we’re not perfect, and we’ve never claimed to be, we’ve come to realize that this industry needs change. We are here today to make it right.
Our mission is simple: to offer every household in Ontario the power of choice.
We asked ourselves: Why are Ontario homeowners stuck in overpriced water heater rental contracts, facing costly buyouts, poor customer service, and endless rental fees?
By listening to you, we’ve created a Canadian Owned Company that offers fair pricing, and simplicity, providing exactly what you need, and never pushing for more. We prioritize transparency with straightforward, digital first, no-contract options that are always delivering more for much less than you pay today.
Our main objective is to eliminate unnecessary costs for you — we sell direct from the manufacturer, offering commission free experts, always powered by technology — and pass those savings directly to you.
Our goal is to return over $1 billion back into the pockets of Ontario households.
Our purpose is to reintroduce choice and control to customers across Ontario, allowing you to take charge of your water heater costs, which have long been inflated by other companies that have lost focus of their customers.
Our commitment is to prioritize a customer-first approach. You decide how to interact with us—whether you buy up-front or subscribe monthly, engage online, or talk directly to an expert. The power is always in your hands.
If you’re tired of the old way, join us in the fresh new way and join the Go Lime Green Revolution Today.
As a full service heating, cooling, plumbing, electrical & energy management solutions we are your local company that can power your entire home. BTW --- we have a commercial division too! Our journey is just beginning and we would love to have you join us in the Green Revolution --- we are expanding to a community near you very soon!
Similar Jobs
Top Benefits
About the role
About Go Lime Inc. Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly. With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at: www.golime.com
Join Our High-Energy HVAC Team as a Customer Care Representative! Are you someone who loves solving problems, staying organized, and making customers feel genuinely cared for? We’re looking for a Customer Care Representative with a sharp eye for detail and a passion for delivering exceptional service. In this role, you’ll be the friendly, reliable voice (or message!) our customers count on. You’ll guide them through order processing, answer questions, and troubleshoot any concerns—all while keeping our internal operations running smoothly and efficiently.
What You Will Do
Supporting our Customer Care Operations by handling end-to-end order processes Communicating with customers through phone, email, and chat with empathy and confidence Solving problems with a “can-do” attitude and a smile (even over the phone) Spotting trends, identifying potential process hiccups, and helping us stay ahead of issues Escalating urgent matters when needed and always following through Keeping things on track with strong organizational skills and attention to detail Collaborate with stakeholders to ensure company targets are met and exceeded Collaborate with other team members to ensure customer concerns and requests are completed in a timely manner
What We’re Looking For
Excellent communication skills, both written and verbal Strong judgement & problem solving Team player Ability to work well under pressure Fast learner and detail oriented Open-minded: capable to listen and understand different points of view and open to receive feedback. Experience with Talkdesk and Zoho CRM or similar software (preferred). Must be available to work different shifts as required by the business.
What you'll love about Go Lime
A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference. Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions. A rewarding career with ongoing development and career growth opportunities. Opportunities to develop skills in logistics, customer service, and emergency response.
Not the right fit? Search for Customer Care Specialist jobs in North York, Ontario, Canada
About Go Lime Inc.
At Go Lime, we’ve been part of this industry for a long time. While we’re not perfect, and we’ve never claimed to be, we’ve come to realize that this industry needs change. We are here today to make it right.
Our mission is simple: to offer every household in Ontario the power of choice.
We asked ourselves: Why are Ontario homeowners stuck in overpriced water heater rental contracts, facing costly buyouts, poor customer service, and endless rental fees?
By listening to you, we’ve created a Canadian Owned Company that offers fair pricing, and simplicity, providing exactly what you need, and never pushing for more. We prioritize transparency with straightforward, digital first, no-contract options that are always delivering more for much less than you pay today.
Our main objective is to eliminate unnecessary costs for you — we sell direct from the manufacturer, offering commission free experts, always powered by technology — and pass those savings directly to you.
Our goal is to return over $1 billion back into the pockets of Ontario households.
Our purpose is to reintroduce choice and control to customers across Ontario, allowing you to take charge of your water heater costs, which have long been inflated by other companies that have lost focus of their customers.
Our commitment is to prioritize a customer-first approach. You decide how to interact with us—whether you buy up-front or subscribe monthly, engage online, or talk directly to an expert. The power is always in your hands.
If you’re tired of the old way, join us in the fresh new way and join the Go Lime Green Revolution Today.
As a full service heating, cooling, plumbing, electrical & energy management solutions we are your local company that can power your entire home. BTW --- we have a commercial division too! Our journey is just beginning and we would love to have you join us in the Green Revolution --- we are expanding to a community near you very soon!