Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

• Participate, lead and/or assist in the development/creation of new programs or modify existing programs/services of Community & Family Services Department.
• Conduct case management using the Pathway of Hope program.
• Complete initial intake applications and screen for emergency assistance.
• Provide guidance to clients and referrals as needed.
• Maintain accurate, confidential records of client information on The Salvation Army’s computer system and provide statistical reports.
• Assist in the organization, maintenance and general cleanliness of the Family Services Supply cupboard, etc.
• Organize, in conjunction with Director of Program, season or special programs which include but not limited to Christmas Hampers, Summer Kids Camp, etc.
• Conduct Identification Clinic (Ontario Birth Certificates)
• Assist with ongoing strategic planning to ensure programs reflect the community needs.
• Conduct needs analysis to determine the community needs and how Bayside Mission Centre can meet those needs.
• Submit monthly summary of service statistics to Pathway of Hope Regional Coordinator through collection and maintenance of data and participate in semi-annual evaluation/outcomes measurements.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Clients
• BBMC Management Team
• Front Line Workers
• Volunteer Services & Special Events Coordinator
• Administrative Assistant
• Thrift Store Manager

External:

• Community Partners

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Reports directly to: Director of Program
• Direct reports for this position: Family Services Department volunteers

FINANCIAL AND MATERIALS MANAGEMENT:

• Receives payment from clients for various camping programs

WORKING CONDITIONS:

• Works mainly in an office setting at Bayside Mission Centre
• May deal with angry and abusive clients
• May encounter verbal abuse

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

• Bachelor degree in Social Work or Human Services.
• Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
• Current First Aid and CPR certificate or willingness to obtain.
• Current Food Handler Certificate or willingness to obtain.

Experience and Skilled Knowledge Requirements

• Possess a minimum of three (3) years of prior related experience in the field of social or human services.
• Previous experience working with vulnerable people considered an asset.
• Possess valid Safe Food Handling certificate.
• Ability to network with community resources and build strong relationship.
• Ability to conduct public speaking at meeting within the community.
• Ability to lift a minimum of 25 pounds
• Possess valid driver’s license and clean driver’s abstract.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.

Skills and Capabilities

• Possess excellent problem solving, communication (written and oral in English) and organizational skills.
• Possess experience with MS Office (Word, Excel and PowerPoint)
• Possess previous experience in development and implementation of community programs
• Possess a positive attitude and works well with other team members, volunteers and donors.
• To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.

Compensation:

The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.