Top Benefits
About the role
About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
The mission of the Returns Lead at Cozey
Reporting to Derrick Miele, Fulfilment Center Manager, the mission of the Returns Team Lead is to oversee the processing of returned furniture products, ensuring accuracy, efficiency, and compliance with quality standards. As the subject matter expert (SME) for returns, this leader also plays a key role in developing best practices, training, and supporting other Fulfillment Centers across the business.
What you’ll be doing
- Lead and mentor the returns team (4–6 FTE) by setting schedules, balancing workloads, and fostering a culture of accountability, safety, and continuous improvement.
- Oversee all returns processing — from inspections to restocking and product disposition (BIS, refurbish, donate, dispose) — ensuring accuracy, efficiency, and up-to-date quality standards.
- Monitor and improve performance through coaching, feedback, and audits, escalating recurring quality issues to Product and QC with data-driven insights.
- Serve as the subject matter expert (SME) for returns operations, creating documentation, standardizing best practices, and training other Fulfillment Centers.
- Collaborate cross-functionally with Logistics, Customer Happiness, and Product Design to reduce return rates, address packaging/product issues, and improve customer satisfaction.
- Drive process innovation by refining SOPs, implementing lean practices, and streamlining workflows to minimize costs and bottlenecks.
We care about you
- You will receive a competitive salary along with a comprehensive benefit package.
- Endless opportunities for personal and professional growth in a fast-growing start-up.
- A generous PTO policy that allows you the time you need to recharge.
- A role where your strategies and decisions directly influence the company’s operations and growth.
- A workspace where everyone is welcomed, heard, and valued.
About Cozey
Meet Cozey. It all started with the idea to simplify Canadians’ lives. And then we created the perfect furniture for modern living.
Cozey is built on the idea that buying furniture could be simpler and could become an enjoyable experience for all. To do that, we have to innovate with our product and the entire shopping process. We begin where it all matters: our customers.
Top Benefits
About the role
About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
The mission of the Returns Lead at Cozey
Reporting to Derrick Miele, Fulfilment Center Manager, the mission of the Returns Team Lead is to oversee the processing of returned furniture products, ensuring accuracy, efficiency, and compliance with quality standards. As the subject matter expert (SME) for returns, this leader also plays a key role in developing best practices, training, and supporting other Fulfillment Centers across the business.
What you’ll be doing
- Lead and mentor the returns team (4–6 FTE) by setting schedules, balancing workloads, and fostering a culture of accountability, safety, and continuous improvement.
- Oversee all returns processing — from inspections to restocking and product disposition (BIS, refurbish, donate, dispose) — ensuring accuracy, efficiency, and up-to-date quality standards.
- Monitor and improve performance through coaching, feedback, and audits, escalating recurring quality issues to Product and QC with data-driven insights.
- Serve as the subject matter expert (SME) for returns operations, creating documentation, standardizing best practices, and training other Fulfillment Centers.
- Collaborate cross-functionally with Logistics, Customer Happiness, and Product Design to reduce return rates, address packaging/product issues, and improve customer satisfaction.
- Drive process innovation by refining SOPs, implementing lean practices, and streamlining workflows to minimize costs and bottlenecks.
We care about you
- You will receive a competitive salary along with a comprehensive benefit package.
- Endless opportunities for personal and professional growth in a fast-growing start-up.
- A generous PTO policy that allows you the time you need to recharge.
- A role where your strategies and decisions directly influence the company’s operations and growth.
- A workspace where everyone is welcomed, heard, and valued.
About Cozey
Meet Cozey. It all started with the idea to simplify Canadians’ lives. And then we created the perfect furniture for modern living.
Cozey is built on the idea that buying furniture could be simpler and could become an enjoyable experience for all. To do that, we have to innovate with our product and the entire shopping process. We begin where it all matters: our customers.