JOB INFORMATION
Requisition ID: 11741
Number of Vacancies: 1
Department: Light Rail Transit Operations Department (20000060) - Light Rail Transit Operations-Department (30000397)
Salary Information: $124,706.40 - $155,846.60
Pay Scale Group: 11SA
Employment Type: Regular (On-Site)
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: August 21, 2025
Last Day to Apply: September 3, 2025
Reports to: Director, Operations and Perfomance

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for a Manager, Quality Program to join our Light Rail Transit Operatons Team!

What You Will Do

Reporting to the Director, Operations & Performance, you will be responsible for the development, implementation and management of all aspects of the Light Rail Transit (LRT) Quality Management System, ensuring that all quality audits required under the Quality Documentation are conducted, and findings reported to Metrolinx.

This involves the following:

• Manage and direct the quality functions and activities related to the LRT Quality Management System deliverables and ongoing operations.

• Develop, implement and maintain TTC’s LRT Quality Management System, including the quality function and the strategy for implementation by functional management.

• Act as a subject matter expert in support of developing performance measurement, continual improvement initiatives, quality management and legislative compliance in alignment with TTC’s LRT Quality Management System.

• Enforce quality management policies and procedures across the LRT Operations and relevant Departments.

• Oversee the vendor/supplier evaluation process as appropriate for LRT Operations.

• Represent the department externally with Metrolinx, vendors, ProjectCo, and regulatory agencies.

• Champion the application of quality management principles within the TTC through training, team facilitation, communication programs and team building activities.

• Ensure that a trained pool of cross-functional employees exists to support Quality audit activities.

• Establish and maintain QA compliance objectives, monitor and analyze data and charts against defined performance parameters and producing statistical reports including developing trending for quality KPIs to drive operational improvements.

• Establish and maintain Quality Audit Plans and coordinate audits of key processes with the relevant internal and external parties.

• Audit and report on the status and compliance with the LRT Quality Management System.

• Coordinate and participate in Independent Quality Audits with independent quality auditor, Metrolinx quality auditors and internal stakeholders.

• Lead, on behalf of the TTC, Surveillance Quality Audits conducted by Metrolinx.

• Ensure that all Quality Audits required under the Quality Documentation are conducted, and report findings to Metrolinx, including the initiation of non-conformances for items to be resolved.

• Coordinate all activities that demonstrate to Metrolinx and HMQ Entities that the TTC’s LRT Quality Management System meets the requirements of Appendix 3 (Quality & Performance Management) of the contract.

• Prepare and submit to Metrolinx, upon request, LRT Quality Management System reports.

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will help to build an inclusive and accessible work and service environment for all employees and customers and ensure the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What Skills Do You Bring

• Apply analytical skills
• Apply the principles and practices of quality assurance
• Audit systems, processes, and products
• Demonstrate knowledge of the industry and / or sector
• Manage projects
• Use office technology, software and applications

What Qualifications Do You Bring

• Completion of a university degree in Business, Quality, Engineering, Industrial Technology, Management, or a related discipline. A combination of education, training, and experience deemed equivalent will also be considered.
• Extensive, directly related experience in Quality Management, including:Documentation and process design techniques, Process improvement methodologies, Document management systems.
• Advanced knowledge in developing, implementing, and managing Quality Management Systems (QMS), particularly those based on ISO 9000 and ISO 9001 standards.
• Proficiency in quality assurance, quality control, system audits, continual improvement processes, and project management practices.
• Familiarity with recognized quality improvement methodologies and standards such as: National Quality Institute Excellence Program, Quality Assurance Guidelines, Quality Management Systems Lead Auditor Program, Lean Six Sigma principles or equivalent.
• Demonstrated ability to interpret and understand contractual documents, including Operating & Maintenance Agreements and Project Agreements.
• Excellent interpersonal, presentation, and communication skills (both verbal and written).
• Skilled in using computers and relevant software applications, including: Microsoft Office Suite, Arena QMS, Qualio or similar platforms.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive benefits package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any info information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.