Who you are

• Proven years of experience working in sales or customer service within a high volume, short cycle, B2B environment, with a track record of ambitious career growth, consistent achievement of targets and being able to motivate others to do the same
• Experience building out and executing sales playbooks
• The ability to dig into a project. You’ll need a strong understanding of how our team operates, what drives success and what resonates with our customers. Seeing the solution from different angles and providing solutions that cater to different learning styles
• A knack for identifying gaps in our process and how to fill them. Thinking outside of the box and our current process and coming up with smart solutions
• A high level of organizational and time management skills
• The ability to collaborate with business partners across the organization. Working with Sales reps, Product Marketing and other leadership members, you’ll be required to articulate strategic ideas, learn the inner workings of Jobber, and then deliver on high-level concepts
• The ability to teach yourself, and others. Our team uses a variety of tools, so you’ll need to learn the most efficient uses of them and then spread that knowledge amongst the team

What the job involves

• We're looking for a Success Enablement Manager to join our Success Enablement team!
• The Enablement team is a central function within Jobber's Customer Success organization, supporting the growth and performance of Customer Onboarding, Product Support, and Sales Expansion
• As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas
• We work cross-functionally to ensure that every team member—regardless of channel or customer type—has the knowledge, confidence, and support to deliver value
• Reporting to the Director, Enablement & QA, the Success Enablement Manager will help provide our Success Expansion teams with the information, content, and tools they need to operate more effectively
• One of your core responsibilities will be to partner with our front-line sales manager group and assist them in achieving key KPI’s
• You’ll become a critical member of the enablement team by creating and managing sales content, help with the facilitation of materials and courses, and assist in the ongoing training and development of our world-class sales team
• Help create and maintain Jobber’s Sales playbooks and ensure consistency of processes and messaging across the team
• Design, build & test in-person, on demand and virtual enablement content
• Continuously seek out opportunities to improve enablement content, delivery and impact
• Partner with required stakeholders to identify and understand process gaps and develop resources (customer stories, marketing collateral, competitive intelligence, etc.) that will help push opportunities and deals forward
• Contribute to, help organize and champion important sales events like quarterly kickoffs, lunch and learns, and other training sessions

Benefits

• Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
• Health spending and wellness accounts to help with expenses not covered by traditional benefits.
• Equity and RRSP matching of up to 3% of your annual salary.
• Your birthday off!
• Parental leave—complete with top-ups for up to 8 weeks.
• Monthly snack box program with plenty of options for that afternoon pick-me-up.
• Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
• Continuous 1:1’s and honest feedback.
• A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
• Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
• Hybrid work model.
• Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
• Monthly home office allowance and a one-time stipend to help equip your home office.