Client Services Lead, Retail Programs - Bilingual (English/French), Staples Promotional Products
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Client Services Lead, Retail Programs - Bilingual (English/French), Staples Promotional Products
Montreal, Canada
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Remote/On-site On-site Job ID 71809 Category Sales & Sales Support Date posted 07/13/2026
Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!
As an Client Services Manager – Retail Programs, you will be responsible for managing and growing a portfolio of customer online eCommerce stores and physical retail boutique locations that sell branded merchandise. You will design, recommend, and oversee the execution of online solutions and customer service tools, while leading a team of associates to deliver exceptional internal and external customer experiences. In this role, you are accountable for revenue, margin, inventory performance, and the successful execution of both online programs and in-person retail operations across Canada.
What You’ll Be Doing
Own the success of a $4–8M book of online program business, driving year-over-year growth and profitability. Lead and manage operations for multiple SPP retail boutique locations, including staffing, training, scheduling, associate performance, and retention. Partner with Sales to develop and execute account strategies, including business plans, client calendars, inventory strategies, and marketing initiatives. Act as the primary client contact for assigned programs, building strong, trusted relationships. Ensure programs meet launch dates, margin targets, SKU counts, and budget expectations. Manage inventory, purchasing, and merchandising strategies across both online stores and retail boutiques. Oversee project management activities, ensuring timelines, deliverables, and internal coordination are met. Forecast sales, manage store expense budgets, and produce sales and merchandise reporting. Lead, coach, and develop a team of Account Services and Retail associates, fostering a culture of collaboration, accountability, and continuous improvement. Travel as required to support client meetings, site sales, supplier visits, and retail locations.
What You Bring To The Table
Bilingual fluency in English and French. A strong people leader with the ability to hire, coach, train, and develop high-performing teams. A results-driven mindset with a passion for meeting and exceeding business goals. Excellent problem-solving skills and the ability to drive change and innovation. Strong communication skills that align internal teams and external partners. High attention to detail with the understanding that details drive successful execution. A collaborative and customer-focused approach to work. Aptitude for project management and managing multiple priorities simultaneously.
What’s Needed- Basic Qualifications
Bilingual fluency in English and French. Bachelor’s degree or equivalent work experience preferred. 5+ years of experience in a selling, marketing, or operational role. 2+ years of people management experience. Proficiency with PC tools, including Word, Excel, and PowerPoint. Willingness to travel as required.
What’s Needed - Preferred Qualifications
Account management experience. Experience overseeing or managing complex projects. Merchandising experience, particularly within retail environments. Experience managing both online eCommerce programs and physical retail operations. Proven customer relationship management experience. Strong organizational, communication, and problem-solving skills.
We Offer
Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply
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About Staples
At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts. More information about Staples is available at www.staplesadvantage.com.
This page supports Staples’ eCommerce and direct sales business and careers. For news or positions related to Staples® stores, visit the Staples Stores page.
Similar Jobs
Client Services Lead, Retail Programs - Bilingual (English/French), Staples Promotional Products
Top Benefits
About the role
Search Jobs
Search Jobs by Keyword
Location When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Radius 50 mi 5 miles 15 miles 25 miles 35 miles 50 miles
View Remote Jobs
Client Services Lead, Retail Programs - Bilingual (English/French), Staples Promotional Products
Montreal, Canada
Apply
Remote/On-site On-site Job ID 71809 Category Sales & Sales Support Date posted 07/13/2026
Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!
As an Client Services Manager – Retail Programs, you will be responsible for managing and growing a portfolio of customer online eCommerce stores and physical retail boutique locations that sell branded merchandise. You will design, recommend, and oversee the execution of online solutions and customer service tools, while leading a team of associates to deliver exceptional internal and external customer experiences. In this role, you are accountable for revenue, margin, inventory performance, and the successful execution of both online programs and in-person retail operations across Canada.
What You’ll Be Doing
Own the success of a $4–8M book of online program business, driving year-over-year growth and profitability. Lead and manage operations for multiple SPP retail boutique locations, including staffing, training, scheduling, associate performance, and retention. Partner with Sales to develop and execute account strategies, including business plans, client calendars, inventory strategies, and marketing initiatives. Act as the primary client contact for assigned programs, building strong, trusted relationships. Ensure programs meet launch dates, margin targets, SKU counts, and budget expectations. Manage inventory, purchasing, and merchandising strategies across both online stores and retail boutiques. Oversee project management activities, ensuring timelines, deliverables, and internal coordination are met. Forecast sales, manage store expense budgets, and produce sales and merchandise reporting. Lead, coach, and develop a team of Account Services and Retail associates, fostering a culture of collaboration, accountability, and continuous improvement. Travel as required to support client meetings, site sales, supplier visits, and retail locations.
What You Bring To The Table
Bilingual fluency in English and French. A strong people leader with the ability to hire, coach, train, and develop high-performing teams. A results-driven mindset with a passion for meeting and exceeding business goals. Excellent problem-solving skills and the ability to drive change and innovation. Strong communication skills that align internal teams and external partners. High attention to detail with the understanding that details drive successful execution. A collaborative and customer-focused approach to work. Aptitude for project management and managing multiple priorities simultaneously.
What’s Needed- Basic Qualifications
Bilingual fluency in English and French. Bachelor’s degree or equivalent work experience preferred. 5+ years of experience in a selling, marketing, or operational role. 2+ years of people management experience. Proficiency with PC tools, including Word, Excel, and PowerPoint. Willingness to travel as required.
What’s Needed - Preferred Qualifications
Account management experience. Experience overseeing or managing complex projects. Merchandising experience, particularly within retail environments. Experience managing both online eCommerce programs and physical retail operations. Proven customer relationship management experience. Strong organizational, communication, and problem-solving skills.
We Offer
Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply
Share this job
X LinkedIn Email
Explore the Location
Take a look at where you could be working.
Explore
2 Minute Read
Sales & Sales Support As part of the Staples B2B sales team, you help our enterprise customers by delivering the right expertise, services, and products. Learn more
Sales Expert Story Explore a career in sales Learn more
2 Minute Read
Our Benefits See all of the ways we support you at work and in your life. Learn more
2 Minute Read
Drivers and Delivery Drivers and Delivery team delivering for our customers and each other Learn more
2 Minute Read
Warehouse, Supply Chain & Logistics Warehouse, Supply Chain & Logistics team keeps our customers moving. Learn more
2 Minute Read
About Us We move fast and make an impact. Find out what else makes us unique. Learn more
2 Minute Read
Internships and Co-ops at Staples Begin your early career at Staples with our Internships and Co-ops. Learn more
2 Minute Read
Inclusion & Engagement Find out how Inclusion and Engagement is an important part of everything we do. Learn more
2 Minute Read
Merchandising As part of the Staples merchandising team, you'll delve into the intricacies of e-commerce success. Learn more
Meet Anthony Hear from our people and learn more about their experiences. Learn more 2 Minute Read
Technology, eCommerce & Data Sciences Start your career in Technology, eCommerce & Data Sciences at Staples. Learn more
Jobs for You
Warehouse Order Picker Full Time 2nd Shift Orlando, Florida Warehouse
Supply Demand Planner Framingham, Massachusetts Corporate Supply Chain & Logistics Client Services Lead, Retail Programs - Bilingual (English/French), Staples Promotional Products Montreal, Canada Sales & Sales Support Warehouse Material Handler Part Time 3rd Shift Montgomery, New York Drivers & Delivery Warehouse Order Picker Full Time 2nd Shift Orlando, Florida Warehouse Supply Demand Planner Framingham, Massachusetts Corporate Supply Chain & Logistics
No saved jobs.
Join Our Talent Community
Let’s keep the conversation going with the latest job
opportunities that match your preferences.
Subscribe( opens in new window)
Not the right fit? Search for Client Services Lead, Retail Programs jobs in Montreal, Quebec, Canada
About Staples
At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts. More information about Staples is available at www.staplesadvantage.com.
This page supports Staples’ eCommerce and direct sales business and careers. For news or positions related to Staples® stores, visit the Staples Stores page.