Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. A Strategic Role at the Heart of Logistics Purpose of the Role The Operational Projects Specialist serves as a key integrator between national project design and operational execution across Intelcom’s network. Acting as a conductor, this role ensures that new product designs and engineering processes are successfully translated into day-to-day operations. The Specialist is responsible for regional design decisions, planning, and deployment at stations, ensuring operational readiness and alignment across all stakeholders.

Key Responsibilities Planning & Deployment

• Lead the operational design and document physical requirements of new projects.
• Adapt and improve national solutions design to regional specific operations.
• Plan and coordinate deployment across stations, ensuring timelines and resources alignment with Project Management Office (PMO).
• Provide key operational updates to the PMO on strategic initiatives.

Stakeholder Alignment

• Mobilize and align cross-functional teams: multi-levels operation leaders, SOP Specialists, CI team, Engineers, Trainers, etc.
• Coordinate execution of pilots and national rollouts, ensuring each location is prepared.

Monitoring & Support

• Track execution of project tasks and resolve field blockers.
• Monitor progress using KPIs, R&R charts, and follow-up actions.
• Ensure supporting documents (WIs, SOPs) are validated and available before deployment.
• Provide post-deployment follow-up and continuous operational support.

Required Skills

• Exceptional coordination abilities to mobilize cross-functional teams
• Strong understanding of operational workflows and change management principles
• Problem-solving and decision-making abilities
• Excellent communication and facilitation skills to engage diverse stakeholders
• Ability to perform under pressure and adapt in a fast-paced environment
• Highly organized, detail-oriented, and solution-driven
• Autonomous leadership with the ability to influence without direct authority

Qualifications

• Bachelor's degree in Operations management, Industrial Engineering, Business Administration, or a related field
• PMP, Lean Six Sigma, or Agile certification is a strong asset
• 5+ years of experience in operations, project management, or process improvement within a logistics, supply chain, or manufacturing environment
• Proven track record of leading cross-functional projects from design to execution
• Experience managing deployments across multiple sites or regions
• Proficiency in project management tools (e.g., Asana, Smartsheet, MS Project)
• Strong command of data analysis tools (Excel, Power BI, or equivalent)
• Familiarity with SOP/WI documentation and operational KPIs

Why Join Us? Benefits At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer
• Employer-provided lunch of your choice
• Comprehensive group insurance
• Group RRSP plan
• Wellness days
• Partial reimbursement for public transportation
• Employee Assistance Program

…and much more.

Diversity & Inclusion At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.