This role is on-site at the WestJet/Sunwing Vacations offices located near Toronto Pearson Airport. The standard schedule for this position is Monday to Friday, from 7:30 a.m. to 4:00 p.m.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

Reporting to the Physical Security Lead, theCoordinator - Physical Securityis a key player in the daily operations of our Toronto (YYZ) Campus. You will act as the first point of contact for guests, while working hand-in-hand with contracted security guards, and remotely with our team at the Calgary (YYC) Campus Welcome Desk. This role is a unique blend of high-level reception and technical security administration. You’ll be the "face" of security in the building while managing the access control in the operation—facilitating access control by managing ID badging for the WestJet Group in YYZ, in consort with the YYC Welcome Desk and Physical Security at all facilities across Canada.

Key deliverables include:

• Operating the Access control systems

• Operating the Visitor Management System

• Operating the Closed-Circuit Television system

• Manage shared inboxes, Microsoft Teams chats, and various process documents

• Support and work with Group Security (Aviation, Corporate Security and the Corporate Security Support Desk in OCC)

• Assist in coordinating events and tours of YYZ facilities, as well as all facilities across Canada

• Assist in the security access control and CCTV setup of new WestJet facilities in the Toronto area

• Support ID card/badge creation, printing and distribution

• Support OSH, Physical Security, and facilities with building emergency drills and evacuations at all eastern locations

Experience and qualifications:

• High school diploma or equivalent required

• Minimum of one year of experience within the WestJet Group; experience with Sunwing/Sunwing Vacations considered an asset

• Familiarity with the WestJet Group’s organizational structure and internal security policies is an advantage

• Exceptional written and verbal communication skills

• Proficiency with Microsoft Office Suite, including Word, Excel, SharePoint, OneNote, and Teams

• Demonstrated ability to lead by example and uphold all company policies

• Proven capability in managing conflict and navigating challenging situations or interactions

• Strong time‑management skills with the ability to meet unexpected or urgent deadlines

• First Aid certification or training is an asset

• Fluency in French is considered an asset

• Positive, enthusiastic, and professional attitude

Additional notes:

• Successful candidate must sign a Non-Disclosure Agreement (NDA)

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.