Customer Service Representative - Contract
About the role
Job Details
Career area
- General Management, Administration and Support
- Westlake Royal Building Products
Position Type
Full Time
Date Posted
09/26/2025
Location
Hamilton, ON, Canada
Job ID
R30160
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Apply Now
Hamilton, ON,CA
SUMMARY
The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
- Complete all company safety training and commit to working safely in all manners of the position
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/respond to email requests
- Use the JDE system to process invoices and review/update receiving reports
- Prepare quotes and follow up accordingly
- Upsell existing accounts
- Provide overall support and after sales service to customers
- Other customer/administrative/warehouse duties as required
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- High School Diploma
- Post -Secondary Education an asset
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies an asset
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- “EXCEPTIONAL PHONE ETIQUETTE”
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- JDE 9.0 experience an asset
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.
Apply Now
About Westlake Corporation
Westlake (NYSE: WLK) is a global manufacturer and supplier of materials and innovative products that enhance life every day. We provide the building blocks for vital solutions — from packaging and healthcare products to automotive and consumer goods to building and construction products.
Employing approximately 16,000 people, Westlake operates worldwide.
Customer Service Representative - Contract
About the role
Job Details
Career area
- General Management, Administration and Support
- Westlake Royal Building Products
Position Type
Full Time
Date Posted
09/26/2025
Location
Hamilton, ON, Canada
Job ID
R30160
Share
- X
Apply Now
Hamilton, ON,CA
SUMMARY
The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
- Complete all company safety training and commit to working safely in all manners of the position
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/respond to email requests
- Use the JDE system to process invoices and review/update receiving reports
- Prepare quotes and follow up accordingly
- Upsell existing accounts
- Provide overall support and after sales service to customers
- Other customer/administrative/warehouse duties as required
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- High School Diploma
- Post -Secondary Education an asset
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies an asset
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- “EXCEPTIONAL PHONE ETIQUETTE”
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- JDE 9.0 experience an asset
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.
Apply Now
About Westlake Corporation
Westlake (NYSE: WLK) is a global manufacturer and supplier of materials and innovative products that enhance life every day. We provide the building blocks for vital solutions — from packaging and healthcare products to automotive and consumer goods to building and construction products.
Employing approximately 16,000 people, Westlake operates worldwide.