POSITION: Manager, Workforce Planning

DEPARTMENT: Human Resources

CONDITIONS: Full-Time

HOURS: Approximately 75.0 bi-weekly hours

SHIFTS: Days, 7.5 hours per shift (subject to change)

WAGE RANGE:  $62.29/hr to $75.51/hr

CLOSING DATE: October 6, 2025

About Queensway Carleton Hospital (QCH)

QCH is a recognized healthcare leader delivering leading and innovative approaches to patient care. Progressive and agile, we collaborate with our partners to respond to the region's most pressing healthcare challenges through advanced clinical programs and seamless system of care that put the patient and family at the centre of patient care.

With over 2,700 staff, 400 physicians, 300 volunteers and an operating budget of $300M, our 355-bed hospital is situated in one of the fastest growing catchment areas in Canada, serving a population of over 500,000 people in West-Ottawa and the surrounding Ottawa Valley.

Since 1976, Queensway Carleton Hospital has grown nearly five-fold, and has become highly respected for its people, culture, performance, and delivery of exceptional care. Our people pride themselves on continuous improvement and delivery of our cornerstone programs, including: Emergency, Childbirth, Geriatrics, Mental Health, Rehabilitation, Medical and Surgical Services, and Critical Care, as well as cancer care, dialysis and orthopedic services, for which Queensway Carleton Hospital is a regional host. As a patient-centred hospital, an active Patient and Family Advisory Council sits on many hospital committees, helping to ensure that the voice of the patient is truly embedded in our care.

ABOUT THE ROLE

Lead with Purpose. Plan with Impact.

Reporting to the Director of Human Resources, the Manager of Workforce Planning is a strategic thinker and people-focused leader who plays a pivotal role in shaping the organization’s workforce strategy and operational excellence. This Manager oversees a diverse portfolio including Employee Scheduling, Talent Acquisition, Volunteer Resources, the Gift Shop, and Spiritual Care, ensuring each area aligns with the hospital’s mission, values, and long-term goals.

With a passion for people management and a future-focused mindset, the Manager will:

• Provide leadership and coaching to multidisciplinary teams, fostering collaboration, trust, and a culture of continuous performance improvement and client-focused service delivery.
• Drive talent forecasting by analyzing workforce data to anticipate gaps and align staffing needs with organizational priorities.
• Develop and implement strategies for acquisition and retention of staff and volunteers to meet evolving business objectives.
• Collaborate with stakeholders across HR, operations, and clinical leadership to address workforce challenges and implement solutions that enhance operations.
• Champion volunteer engagement, ensuring volunteers are meaningfully integrated into hospital operations and recognized for their contributions.
• Shape and evolve spiritual care programs to meet the changing needs of patients, families, and staff with compassion and agility.
• Lead system and process improvements to enhance workforce management efficiency and cost-effectiveness.
• Partner with Human Resources leadership to guide leaders in the effective interpretation of collective agreements, keeping all stakeholders informed and engaged with new changes and their implications.
• Support the roll-out of Human Resources and Organizational Effectiveness (HROE) initiatives through effective communication, education, and client support.
• Stay ahead of workforce trends, bringing innovative and creative ideas to the planning process.

This role requires a full-time, on-site presence. The successful candidate will be a trusted advisor, a connector of people and ideas, and a champion for both operational efficiency and human-centered care.

EDUCATION & EXPERIENCE

• Bachelor’s degree in a related discipline (e.g., Human Resources, Business Administration, Health Administration).
• Five (5) years of progressive leadership experience in workforce planning or related fields, preferably in a healthcare setting.
• In lieu of formal education, ten (10) years experience in Human Resources of which five (5) years have been in progressive roles.

SKILLS REQUIREMENTS

• Strong fiscal management skills and experience in budget oversight.
• Exceptional leadership and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a dynamic environment.

PREFERRED

• Professional designation (e.g., CHRP, CHRL)
• LEAN certification
• Prosci Change Management certification

Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.