Customer Care Specialist
Top Benefits
About the role
Warranty/Customer Care Specialist
SALARY: $65,000 - $81,500
Monthly Bonus: One year sign off and customer survey bonus.
Equivalent to 8% of salary - approximately $7,000.00 per year.
Yearly Bonus potential of 5% of Salary - approximately $4,000.00 per year.
COMPANY: Jayman BUILT
LOCATION: Edmonton, AB
TYPE: Full-time
Builder of the year 26 times. Picture a career with us.
A Day in the Life of a Customer Care Specialist
- Schedule appointments with Jayman customers
- Coordinate various trades to complete work as required
- Lead with pride in both appearance & behaviour while on-site
- Responsible for signing off both 2-month & 11-month service requests
- Strong organizational skills with handling various impromptu or emergency calls
- Follow Jayman's processes & procedures to ensure Customer Experience excellence
- Service and maintain Jayman Sales Centres and Showhomes
- Perform a variety of hands-on repairs in customer homes
- Maintain a team environment through high-quality communication with customers, trades and Jayman team members
What you will bring to the table:
- Strong maintenance skills - Jack/Jill of all trades
- Red Seal certification in building trades (e.g., carpentry, drywall, finishing, etc.) required.
- Ability to use your own tools to complete required work.
- Strong ability to be proactive and adapt to continually shifting priorities.
- Excellent attention to detail.
- Strong sense of urgency and an ability to meet various deadlines.
- Well-developed communication skills.
- Exceptional customer experience skills.
- 3-5 years of experience in the construction and/or warranty field with a general understanding of ANHWP is considered an asset.
- Valid Driver’s license and clean abstract required.
As a 2025 Best Managed Company, we will provide you With
- Salary range: $65,000 - $81,500.00
- Opportunity to participate in a unique Jayman Employee Investment Program
- Company vehicle supplied
- Flexible health and dental coverage
- Uniforms provided
- Employee matching group RRSP program
- Customized Training Programs. Continuing education is a focus at Jayman, and you have the opportunity to participate in annual education & training.
- Opportunity for growth and career advancement
- Employee discounts
- Annual wellness allowance
- Social Club events
For the last 45 years, Jayman BUILT has been proud to be one of Alberta’s top home builders. Join the award-winning team and contribute to our exceptional track record. To apply please follow the link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728479188\_2&lang=en\_CA&selectedMenuKey=CareerCenter
We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.
About Jayman BUILT
What sets us apart is our ability to make your dream home a reality, no matter what that dream is. We've been at it for over three decades and we're still looking towards the future and redefining how homes are built, bought, and lived in. We pride ourselves on thoughtfully incorporating innovation into our homes in ways that truly make an impact. From sustainable building practices to top quality materials and cutting edge technology, a lot of careful consideration goes into our homes because you deserve a lot out of them.
Discover Jayman BUILT today.
Customer Care Specialist
Top Benefits
About the role
Warranty/Customer Care Specialist
SALARY: $65,000 - $81,500
Monthly Bonus: One year sign off and customer survey bonus.
Equivalent to 8% of salary - approximately $7,000.00 per year.
Yearly Bonus potential of 5% of Salary - approximately $4,000.00 per year.
COMPANY: Jayman BUILT
LOCATION: Edmonton, AB
TYPE: Full-time
Builder of the year 26 times. Picture a career with us.
A Day in the Life of a Customer Care Specialist
- Schedule appointments with Jayman customers
- Coordinate various trades to complete work as required
- Lead with pride in both appearance & behaviour while on-site
- Responsible for signing off both 2-month & 11-month service requests
- Strong organizational skills with handling various impromptu or emergency calls
- Follow Jayman's processes & procedures to ensure Customer Experience excellence
- Service and maintain Jayman Sales Centres and Showhomes
- Perform a variety of hands-on repairs in customer homes
- Maintain a team environment through high-quality communication with customers, trades and Jayman team members
What you will bring to the table:
- Strong maintenance skills - Jack/Jill of all trades
- Red Seal certification in building trades (e.g., carpentry, drywall, finishing, etc.) required.
- Ability to use your own tools to complete required work.
- Strong ability to be proactive and adapt to continually shifting priorities.
- Excellent attention to detail.
- Strong sense of urgency and an ability to meet various deadlines.
- Well-developed communication skills.
- Exceptional customer experience skills.
- 3-5 years of experience in the construction and/or warranty field with a general understanding of ANHWP is considered an asset.
- Valid Driver’s license and clean abstract required.
As a 2025 Best Managed Company, we will provide you With
- Salary range: $65,000 - $81,500.00
- Opportunity to participate in a unique Jayman Employee Investment Program
- Company vehicle supplied
- Flexible health and dental coverage
- Uniforms provided
- Employee matching group RRSP program
- Customized Training Programs. Continuing education is a focus at Jayman, and you have the opportunity to participate in annual education & training.
- Opportunity for growth and career advancement
- Employee discounts
- Annual wellness allowance
- Social Club events
For the last 45 years, Jayman BUILT has been proud to be one of Alberta’s top home builders. Join the award-winning team and contribute to our exceptional track record. To apply please follow the link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728479188\_2&lang=en\_CA&selectedMenuKey=CareerCenter
We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.
About Jayman BUILT
What sets us apart is our ability to make your dream home a reality, no matter what that dream is. We've been at it for over three decades and we're still looking towards the future and redefining how homes are built, bought, and lived in. We pride ourselves on thoughtfully incorporating innovation into our homes in ways that truly make an impact. From sustainable building practices to top quality materials and cutting edge technology, a lot of careful consideration goes into our homes because you deserve a lot out of them.
Discover Jayman BUILT today.