Top Benefits
About the role
Enterprise Customer Success Manager
Location: Remote (Canada)
Department: Customer Success Compensation: CAD $75,000 Base | CAD $100,000 OTE + Equity About Peerlogic Peerlogic is transforming how dental organizations communicate with patients through conversational AI. Our platform helps Dental Service Organizations (DSOs) improve patient experience, increase revenue, reduce administrative burden, and gain actionable insights from every patient interaction. We are looking for an Enterprise Customer Success Manager who is passionate about helping customers achieve measurable business outcomes while building long-term strategic partnerships.
About the Role
As an Enterprise Customer Success Manager, you will own a portfolio of approximately CAD $1.5M in Annual Recurring Revenue across enterprise Dental Service Organizations. You will serve as the trusted advisor for executive stakeholders, ensuring customers achieve rapid adoption, measurable ROI, high retention, and continued growth with Peerlogic. This is a strategic customer-facing role responsible for renewals, customer health, executive business reviews, product adoption, and identifying expansion opportunities. You will partner closely with Sales, Support, Product, and Implementation to deliver an exceptional customer experience.
What You’ll Do
Own a portfolio of enterprise DSO customers representing approximately $1.5M ARR Build trusted relationships with executives, regional leaders, and operational stakeholders Drive customer adoption and ensure customers realize measurable business value Lead Executive Business Reviews (QBRs) and success planning sessions Own customer renewal strategy and execution Identify expansion opportunities and partner with Sales to grow existing accounts Act as the customer’s advocate internally while driving accountability across departments Oversee customer onboarding to ensure a successful implementation and rapid time-to-value Coordinate complex customer issues and manage escalations through resolution Monitor customer health and proactively reduce churn risk Maintain accurate customer records, forecasts, and success plans within Twenty CRM Success Metrics Success in this role is measured by your ability to improve customer outcomes and grow your portfolio.
Primary KPIs include
Gross Revenue Retention (GRR) Net Revenue Retention (NRR) Customer Adoption Customer Satisfaction (CSAT) What Success Looks Like After 12 Months Consistently achieves or exceeds GRR targets across assigned accounts Delivers strong Net Revenue Retention through successful renewals and expansion opportunities Demonstrates high product adoption across enterprise customers Maintains excellent CSAT scores while effectively managing customer escalations Serves as a trusted advisor to executive customer stakeholders Builds a healthy, predictable renewal pipeline with minimal at-risk accounts Creates strong partnerships across Sales, Product, Support, and Implementation Qualifications Minimum 3 years of Customer Success experience within SaaS Experience managing enterprise customer relationships Experience working with Dental Service Organizations (DSOs) or the dental technology industry Proven experience owning customer renewals Demonstrated success increasing customer retention and product adoption Experience conducting Executive Business Reviews Strong executive communication and presentation skills Experience managing multiple stakeholders across complex organizations Comfortable working cross-functionally in a fast-paced startup environment Preferred Experience Healthcare technology AI or SaaS platforms CRM systems Customer health scoring Multi-location enterprise organizations Technology You’ll Use Twenty CRM Zammad Slack Google Workspace Travel This is a fully remote position with limited travel for customer meetings, Executive Business Reviews, and industry conferences.
Compensation & Benefits
CAD $75,000 base salary CAD $100,000 On-Target Earnings Performance bonus based on KPI attainment Equity participation Remote-first work environment Opportunity to help shape one of the fastest-growing AI companies serving the dental industry
Not the right fit? Search for Customer Success Manager jobs in Canada
Similar Jobs
Top Benefits
About the role
Enterprise Customer Success Manager
Location: Remote (Canada)
Department: Customer Success Compensation: CAD $75,000 Base | CAD $100,000 OTE + Equity About Peerlogic Peerlogic is transforming how dental organizations communicate with patients through conversational AI. Our platform helps Dental Service Organizations (DSOs) improve patient experience, increase revenue, reduce administrative burden, and gain actionable insights from every patient interaction. We are looking for an Enterprise Customer Success Manager who is passionate about helping customers achieve measurable business outcomes while building long-term strategic partnerships.
About the Role
As an Enterprise Customer Success Manager, you will own a portfolio of approximately CAD $1.5M in Annual Recurring Revenue across enterprise Dental Service Organizations. You will serve as the trusted advisor for executive stakeholders, ensuring customers achieve rapid adoption, measurable ROI, high retention, and continued growth with Peerlogic. This is a strategic customer-facing role responsible for renewals, customer health, executive business reviews, product adoption, and identifying expansion opportunities. You will partner closely with Sales, Support, Product, and Implementation to deliver an exceptional customer experience.
What You’ll Do
Own a portfolio of enterprise DSO customers representing approximately $1.5M ARR Build trusted relationships with executives, regional leaders, and operational stakeholders Drive customer adoption and ensure customers realize measurable business value Lead Executive Business Reviews (QBRs) and success planning sessions Own customer renewal strategy and execution Identify expansion opportunities and partner with Sales to grow existing accounts Act as the customer’s advocate internally while driving accountability across departments Oversee customer onboarding to ensure a successful implementation and rapid time-to-value Coordinate complex customer issues and manage escalations through resolution Monitor customer health and proactively reduce churn risk Maintain accurate customer records, forecasts, and success plans within Twenty CRM Success Metrics Success in this role is measured by your ability to improve customer outcomes and grow your portfolio.
Primary KPIs include
Gross Revenue Retention (GRR) Net Revenue Retention (NRR) Customer Adoption Customer Satisfaction (CSAT) What Success Looks Like After 12 Months Consistently achieves or exceeds GRR targets across assigned accounts Delivers strong Net Revenue Retention through successful renewals and expansion opportunities Demonstrates high product adoption across enterprise customers Maintains excellent CSAT scores while effectively managing customer escalations Serves as a trusted advisor to executive customer stakeholders Builds a healthy, predictable renewal pipeline with minimal at-risk accounts Creates strong partnerships across Sales, Product, Support, and Implementation Qualifications Minimum 3 years of Customer Success experience within SaaS Experience managing enterprise customer relationships Experience working with Dental Service Organizations (DSOs) or the dental technology industry Proven experience owning customer renewals Demonstrated success increasing customer retention and product adoption Experience conducting Executive Business Reviews Strong executive communication and presentation skills Experience managing multiple stakeholders across complex organizations Comfortable working cross-functionally in a fast-paced startup environment Preferred Experience Healthcare technology AI or SaaS platforms CRM systems Customer health scoring Multi-location enterprise organizations Technology You’ll Use Twenty CRM Zammad Slack Google Workspace Travel This is a fully remote position with limited travel for customer meetings, Executive Business Reviews, and industry conferences.
Compensation & Benefits
CAD $75,000 base salary CAD $100,000 On-Target Earnings Performance bonus based on KPI attainment Equity participation Remote-first work environment Opportunity to help shape one of the fastest-growing AI companies serving the dental industry
Not the right fit? Search for Customer Success Manager jobs in Canada