Returns Support Representative
Top Benefits
About the role
At TTI, people come for the opportunity and stay for the culture!
Returns Support Representative
Techtronic Industries Inc. | Milwaukee®
Full-Time | Permanent | Georgina, ON (Canada)| E2
Job Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
What You Will Do
- Responsible for creating RMAs for customer satisfaction, 30 day returns, and all other return orders
- Request and issue goodwill credits
- Research returns without paperwork using Oracle and Connect+ to issue credits to the correct customer
- Resolve credit issues in a timely manner
- Process RMAs in Korber as needed
- Support and assist the Returns Auditor II
- Handle difficult emails in a professional matter
- Document returns during pre-sort process
- Able to react to change effectively and handle other tasks as assigned including working alternate shifts and weekends as needed
- Assist within the department as needed
- Use electronic filing for returns documentation
- Practice 5S workplace organization and workplace Safety
- Participate in Continuous Improvement program and initiatives
- Stand for long periods of time while inspecting tools
- Must be able to lift 40 pounds
- Frequent bending, stooping, pushing and pulling of parts and containers
- Repetitive motion
- Able to work in various temperature conditions
What You Will Bring
- High School or GED diploma required
- Excellent organizational skills and time management skills required
- Must have basic math and computer skills, including Microsoft Excel and cloud-based systems such as Sharepoint
- High attention to detail
- Ability to perform work per instructions and within reasonable time.
- Must have one to two years of previous experience in electrical or mechanical repair
- Mechanical and diagnostic skills
What You Will Benefit From
- Extensive health benefits, including vision and dental care
- Retirement Savings Plan with Employer Matching Contributions
- Competitive hourly rate of $25.38/hr
- Paid time off and employee discount programs
- Annual $500 Wellness Program allowance
Visit our:
Company Website
,
and
today
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
Not the right fit? Search for Returns Support Representative jobs in Georgina, ON
About Techtronic Industries Canada Inc.
Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology. As a pioneer in Power Tools, Outdoor Power Equipment, Floorcare and Cleaning Products, TTI serves professional, industrial, Do It Yourself (DIY), and consumer markets worldwide. With more than 50,000 employees globally, the company’s relentless focus on innovation and strategic growth has established its leading position in the industries it serves.
MILWAUKEE is at the forefront of TTI’s professional tool portfolio. With global research and development headquartered in Brookfield, Wisconsin, the historic MILWAUKEE brand is renowned for driving innovation, safety, and jobsite productivity worldwide. The RYOBI brand, headquartered in Greenville, South Carolina, remains the top choice for DIYers and continues to set the standard in DIY tool innovation. TTI’s diverse brand portfolio also includes trusted brands like AEG, EMPIRE, HOMELITE, and leading floorcare names HOOVER, ORECK, VAX, and DIRT DEVIL (based in Charlotte, North Carolina).
TTI’s international recognition and renowned brand portfolio are supported by a strong ownership structure that underscores the company’s global reach and stability. The Pudwill family remains the company’s largest shareholder, with the remaining ownership held largely by institutional investors at North American and European-owned firms. TTI is publicly traded on the Hong Kong Stock Exchange and is a constituent stock of the Hang Seng Index, operating globally with a strong commitment to environmental, social, and corporate governance standards.
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Returns Support Representative
Top Benefits
About the role
At TTI, people come for the opportunity and stay for the culture!
Returns Support Representative
Techtronic Industries Inc. | Milwaukee®
Full-Time | Permanent | Georgina, ON (Canada)| E2
Job Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
What You Will Do
- Responsible for creating RMAs for customer satisfaction, 30 day returns, and all other return orders
- Request and issue goodwill credits
- Research returns without paperwork using Oracle and Connect+ to issue credits to the correct customer
- Resolve credit issues in a timely manner
- Process RMAs in Korber as needed
- Support and assist the Returns Auditor II
- Handle difficult emails in a professional matter
- Document returns during pre-sort process
- Able to react to change effectively and handle other tasks as assigned including working alternate shifts and weekends as needed
- Assist within the department as needed
- Use electronic filing for returns documentation
- Practice 5S workplace organization and workplace Safety
- Participate in Continuous Improvement program and initiatives
- Stand for long periods of time while inspecting tools
- Must be able to lift 40 pounds
- Frequent bending, stooping, pushing and pulling of parts and containers
- Repetitive motion
- Able to work in various temperature conditions
What You Will Bring
- High School or GED diploma required
- Excellent organizational skills and time management skills required
- Must have basic math and computer skills, including Microsoft Excel and cloud-based systems such as Sharepoint
- High attention to detail
- Ability to perform work per instructions and within reasonable time.
- Must have one to two years of previous experience in electrical or mechanical repair
- Mechanical and diagnostic skills
What You Will Benefit From
- Extensive health benefits, including vision and dental care
- Retirement Savings Plan with Employer Matching Contributions
- Competitive hourly rate of $25.38/hr
- Paid time off and employee discount programs
- Annual $500 Wellness Program allowance
Visit our:
Company Website
,
and
today
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
Not the right fit? Search for Returns Support Representative jobs in Georgina, ON
About Techtronic Industries Canada Inc.
Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology. As a pioneer in Power Tools, Outdoor Power Equipment, Floorcare and Cleaning Products, TTI serves professional, industrial, Do It Yourself (DIY), and consumer markets worldwide. With more than 50,000 employees globally, the company’s relentless focus on innovation and strategic growth has established its leading position in the industries it serves.
MILWAUKEE is at the forefront of TTI’s professional tool portfolio. With global research and development headquartered in Brookfield, Wisconsin, the historic MILWAUKEE brand is renowned for driving innovation, safety, and jobsite productivity worldwide. The RYOBI brand, headquartered in Greenville, South Carolina, remains the top choice for DIYers and continues to set the standard in DIY tool innovation. TTI’s diverse brand portfolio also includes trusted brands like AEG, EMPIRE, HOMELITE, and leading floorcare names HOOVER, ORECK, VAX, and DIRT DEVIL (based in Charlotte, North Carolina).
TTI’s international recognition and renowned brand portfolio are supported by a strong ownership structure that underscores the company’s global reach and stability. The Pudwill family remains the company’s largest shareholder, with the remaining ownership held largely by institutional investors at North American and European-owned firms. TTI is publicly traded on the Hong Kong Stock Exchange and is a constituent stock of the Hang Seng Index, operating globally with a strong commitment to environmental, social, and corporate governance standards.