Customer Service Representative (Front Desk Support)
About the role
About Us
Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets research reagents to the life science community and biotech industry. As we continue to grow our business locally and globally, we are seeking a professional, energetic Customer Service Representative who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters.
Role Overview
The majority of this role involves customer communication and order processing — ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light front desk responsibilities to help maintain a polished company image.
Key Responsibilities
-
Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
-
Process customer orders end-to-end in a timely manner: confirm details, enter into system, coordinate with logistics, and ensure delivery
-
Track and follow up on production timelines, shipping statuses, and outstanding payments
-
Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
-
Maintain accurate customer records and contribute to improving customer service processes
-
Support front desk operations as needed: greet visitors, answer calls, and handle mail/deliveries
Qualifications
-
Bachelor’s degree in Business, Communications, or a related field preferred (open to recent graduates with strong customer-facing/order processing experience)
-
Previous experience in customer service or other client-facing roles strongly valued
-
Background and interest in Life Sciences (e.g., Microbiology, Biochemistry, Biology) is an asset
-
Outstanding command of spoken and written English with clear, confident, and professional communication skills
-
Professional appearance and demeanor, with a pleasant, approachable personality
-
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
-
Positive attitude, proactive mindset, and eagerness to learn and grow
Additional Details
- This is an onsite position at our Richmond, BC headquarters
- Candidate must be able to work onsite from the start date (no relocation allowance provided)
About Applied Biological Materials Inc.
Applied Biological Materials (abm) provides quality research reagents and custom services at incredible prices. We have an extensive product range to make abm your one-stop supplier for all your research needs: PCR, RT-PCR, qPCR, antibodies, siRNA, miRNA, CRISPR, stable cell lines, immortalized cell lines, growth factors, and various viral expression systems (adenovirus, lentivirus, AAV). If you can’t find what you need, please let us know; our R&D team will tailor to your needs. We also provide custom services for the more challenging or time-consuming parts of your research projects. Custom recombinant adenovirus, custom lentivirus, custom cloning, gene synthesis, protein production and sequencing services are a few examples of abm’s assortment of services available to you. Conducting research and making scientific discoveries shouldn’t cost you a fortune! abm is here to help!
Customer Service Representative (Front Desk Support)
About the role
About Us
Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets research reagents to the life science community and biotech industry. As we continue to grow our business locally and globally, we are seeking a professional, energetic Customer Service Representative who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters.
Role Overview
The majority of this role involves customer communication and order processing — ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light front desk responsibilities to help maintain a polished company image.
Key Responsibilities
-
Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
-
Process customer orders end-to-end in a timely manner: confirm details, enter into system, coordinate with logistics, and ensure delivery
-
Track and follow up on production timelines, shipping statuses, and outstanding payments
-
Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
-
Maintain accurate customer records and contribute to improving customer service processes
-
Support front desk operations as needed: greet visitors, answer calls, and handle mail/deliveries
Qualifications
-
Bachelor’s degree in Business, Communications, or a related field preferred (open to recent graduates with strong customer-facing/order processing experience)
-
Previous experience in customer service or other client-facing roles strongly valued
-
Background and interest in Life Sciences (e.g., Microbiology, Biochemistry, Biology) is an asset
-
Outstanding command of spoken and written English with clear, confident, and professional communication skills
-
Professional appearance and demeanor, with a pleasant, approachable personality
-
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
-
Positive attitude, proactive mindset, and eagerness to learn and grow
Additional Details
- This is an onsite position at our Richmond, BC headquarters
- Candidate must be able to work onsite from the start date (no relocation allowance provided)
About Applied Biological Materials Inc.
Applied Biological Materials (abm) provides quality research reagents and custom services at incredible prices. We have an extensive product range to make abm your one-stop supplier for all your research needs: PCR, RT-PCR, qPCR, antibodies, siRNA, miRNA, CRISPR, stable cell lines, immortalized cell lines, growth factors, and various viral expression systems (adenovirus, lentivirus, AAV). If you can’t find what you need, please let us know; our R&D team will tailor to your needs. We also provide custom services for the more challenging or time-consuming parts of your research projects. Custom recombinant adenovirus, custom lentivirus, custom cloning, gene synthesis, protein production and sequencing services are a few examples of abm’s assortment of services available to you. Conducting research and making scientific discoveries shouldn’t cost you a fortune! abm is here to help!