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Regional Service Line Leader, Project and Program Management Services

National Capital Region, ON
CA$133,933 - CA$174,113/annual
Senior Level

Top Benefits

Employer-paid health and dental premiums
Annual sick leave fully covered
$400 wellness allowance

About the role

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$133,933 - $174,113

Employment status:

Continuing

Term Length:

Security Level:

Secret

Language Requirement:

Bilingual Mandatory

Closing Date:

26/09/2025

Country:

Canada

We’re establishing a brand-new region (National Services Region) in the Nation's Capital and are seeking a dynamic Regional Service Line Leader, Project and Program Management Services.

Be at the forefront of shaping this newly created region and make a national impact!

The Regional Service Line Leader, Project and Program Management, leads and is accountable for the successful delivery of project and program management services in the region. The incumbent provides functional support for services delivered within the region, leads site and regional service line development, and supports training and development of employees at the site, regional and national level. Ensuring compliance with service line policies and procedures, the incumbent monitors overall performance on large and complex projects and is responsible for risk management and mitigation. Leading a team of professionals, the incumbent manages the human resources responsibilities for the team, as well as the Client-Partner relationship. The incumbent develops creative solutions, promotes collaboration within the service line, and ensures the quality and timeliness of deliverables.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

  • Lead and provide functional oversight and leadership on all regional project and program management services
  • Develop and implement regional initiatives and support national initiatives
  • Monitor regional service delivery, identify trends and report on risks that will affect the service line in the region
  • Complete complex project work (e.g. carry out technical reviews)
  • Provide technical support to regional business units in conjunction with local ClientPartners
  • Research, prepare and present documentation for long-term projects (e.g. project approval documentation, statements of work, statements of requirements - infrastructure, business cases, infrastructure options analysis reports)
  • Provide program management support services, including but not limited to: defining program governance, planning the program and monitoring progress and aligning deliverables to meet program outcomes
  • Monitor regional service line competencies, identify and develop training requirements and implement training to achieve delivery standards
  • Develop, recommend and ensure implementation of relevant policies and procedures, training programs and processes
  • Ensure implementation of PPM service delivery standards, in line with corporate and Client-Partner expectations
  • Provide service line input to service level arrangements
  • Conduct annual verification to ensure overall quality of service line management
  • Promote and facilitate service line integration across the region
  • Develop and maintain effective relationships within DCC, and with industry, the ClientPartners and/or stakeholders
  • Perform human resources functions (e.g. coach, supervise, mentor, plan and allocate resources, manage performance)

Other

  • Integrate industrial security considerations into PPM service line activities
  • Assist business units with needs assessment and resource planning
  • Develop annual PPM regional business plan and quarterly reports
  • Participate in national service line initiatives
  • Conduct site, regional and national training sessions
  • Other duties as assigned

SKILLS
General and Specific Knowledge

  • Best practices, methods, trends in project and program management
  • Best practices, methods, trends and legislation in real property, environmental and construction services
  • Best practices and trends in strategic planning, financial management and human resources management
  • Client-Partner project and program management policies and procedures
  • Treasury Board of Canada Secretariat policies and procedures

Formal Education and/or Certification(s) and Experience

  • Minimum: university degree in engineering, architecture or related field with eight years’ relevant experience, or the equivalent
  • Preferred: university degree in engineering, architecture or related field with eight years’ relevant experience, or the equivalent, and certification in project and program management

Abilities

  • Use applicable computer software and operating systems
  • Write proposals, technical texts and reports
  • Demonstrate business acumen, leadership and human resources management skills
  • Resolve complex problems with multiple stakeholders
  • Apply project and risk management techniques

DEVELOPMENT AND LEADERSHIP

  • Lead and manage direct and indirect reports
  • Lead project teams within the region and collaborate with others nationally
  • Provide functional direction and advice to employees and Client-Partners

WORKING CONDITIONS

  • Typical office environment with routine travel
  • Some work may be located on construction sites; incumbent may occasionally be required to wear basic safety equipment

Check out the benefits

Working with DCC offers excellent opportunities for growth – and entitles you to one of the job market’s best benefits packages. In your role as Regional Service Line Leader, Project and Program Management Services, your package is valued at 25% to 30% of your salary. Working with DCC offers excellent opportunities for growth – and entitles you to one of the job market’s best benefits packages.

Your package includes:

Health and Wellness
o 100% employer-paid annual sick leave, and health and dental premiums
o $400 wellness allowance to help cover expenses such as a gym membership
o $1,500 for mental health services on top of regular $1,500 paramedical coverage
o Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family
o Life, accidental-death, and short-term disability insurance
o Enhanced inConfidence employee and family assistance program
o Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
o Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement
o Public-service pension
o Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans

** This position has been designatedbilingual, whereEnglish and Frenchare essential. **
** While priority will be given to qualified candidates who meet this bilingual linguistic profile, we welcome applications from candidates who may not meet this bilingual requirement. **

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

  • criminal record checks

  • reference checks

  • previous employment

  • open source checks

  • credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community. We also welcome applications from those who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information.

DCC is an equal opportunity employer and will consider all requests for accommodation based on a medical contraindication, religion or another prohibited ground for discrimination under the Canadian Human Rights Act. Should you require accommodation, please email careers@dcc-cdc.gc.ca.

About Defence Construction Canada

Construction
1001-5000

Defence Construction Canada (DCC) is a Crown corporation that provides innovative and cost-effective contracting, construction contract management, infrastructure and environmental services, and lifecycle support for Canada’s defence requirements. It has two primary Client-Partners: the Infrastructure and Environment (IE) community at the Department of National Defence (DND), and the Communications Security Establishment. The Corporation also provides services to Shared Services Canada related to the expansion of the enterprise data centre at Canadian Forces Base Borden.

From project needs planning to facility decommissioning, DCC’s work covers a broad spectrum of activities. DCC’s resources are divided among five service lines: •Contract Management Services •Environmental Services •Project and Program Management Services •Real Property Management Services

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