About Haisla Nation On behalf of Haisla Nation, we are seeking a Director, Community Operations to join their leadership team. The Haisla Nation is the band government of the Haisla people, located in Kitamaat Village, British Columbia. With approximately 2,023 members, 700 of whom live in Kitamaat Village, the Nation is deeply rooted in its traditional territory and cultural heritage. For thousands of years, the Haisla people have lived off the land and waters of their region, and this connection continues to guide their vision and priorities.

The Haisla Nation is committed to building a powerful, prosperous, and proud community: healthy in mind, body, and spirit. Their mission is to foster a thriving environment where members enjoy well-being and opportunity, supported by sustainable development and strong governance.

About The Role Reporting to the Executive Director, Infrastructure and Facilities, the Director, Community Operations will provide strategic and operational leadership for the Community Operations department, which includes Public Works and Infrastructure and Safety and Security. This role is pivotal in ensuring the delivery of essential public services, maintaining critical infrastructure, and safeguarding the health and safety of all community members.

The Director will be responsible for planning, developing, and managing projects that meet the diverse needs of the community while respecting cultural values, promoting social inclusion, and empowering individuals and families to thrive. Working closely with internal teams and external partners, the Director will influence the strategic direction of the department and ensure alignment with the Nation’s vision and ideals.

The Position Oversees And Mentors Two Key Managers

• Manager, Public Works and Infrastructure
• Manager, Safety and Security

This is an exceptional opportunity for a seasoned leader to make a meaningful impact by shaping community operations and contributing to the long-term prosperity and well-being of the Haisla Nation.

Duties And Responsibilities Strategic Leadership

The Director, Community Operations collaborates with the Executive Director, Infrastructure and Facilities to develop the strategic and operational plans for the Community Operations department in alignment with organization-wide objectives.

• Participate in strategic planning initiatives with the Executive Directors and Directors.
• Develop and implement the Community Operations strategic and operational plan (showing key milestones, goals, and budgets).
• Monitor progress of the Community Operations strategy and plan and recommend strategies to mitigate risks and address issues so that work is completed within approved timelines with intended benefits.
• Ensure the development and delivery of high-quality services and outcomes that are consistent with the mission, principles, values, policies, and procedures.
• Recommend and lead new initiatives in alignment with current trends in the field and the Haisla Nation Council’s vision to ensure a high quality of life for all community members.
• Integrate principles of environmental sustainability and stewardship into all aspects of Community Operations practices to minimize ecological impact and promote resilience.
• Implement proactive maintenance programs to preserve the longevity and functionality of existing assets, minimizing downtime and operational disruptions.
• Participate as an organizational representative in collaborative partner networks and in related community, social, and economic development activities.
• Provide analyses, recommendations, and/or reporting to the executive leadership team as requested.

Departmental Leadership

The Director, Community Operations oversees and manages the strategic operations of the Community Operations department.

• Work with departmental staff to oversee and ensure adherence to department purpose, principles, policies, and procedures.
• Oversee the management and monitoring of the Haisla Nation Council’s public work and safety and security projects that align with the department’s mandate.
• Build the capacity of departmental staff to effectively deliver on department goals and ensure service delivery is cohesive, efficient, and aligned with strategic objectives.
• Work with internal and external service providers to ensure programs are relevant, coordinated, and integrated within larger systems of care (when relevant).
• Implement appropriate monitoring and evaluation frameworks for all departmental deliverables to drive continuous improvement and impact of the Haisla Nation Council’s services.
• Develop and maintain departmental policies and procedures.
• Ensure all required reporting is completed accurately and on time.
• Collaborate with external partners to inform service delivery and ensure the organization’s services are consistently presented positively.

Financial & Risk Management

The Director, Community Operations develops and oversees the department’s budgets, ensuring sound financial management, while also minimizing any risk to the Haisla Nation Council.

• Develop and monitor departmental budgets and reporting requirements.
• Direct departmental staff in maintaining appropriate fiscal controls to ensure operations are within the scope of the annual budget.
• Liaise with the Finance department to ensure financial metrics are identified and tracked for optimal fiscal reporting and performance.
• Ensure that effective risk management activities are developed, implemented, and evaluated.
• Ensure departmental activities are in compliance with policies, procedures, and legal standards.

People Leadership

The Director, Community Operations supports the capacity and capability of their direct reports, including their professional development. The Director, Community Operations is a resource and mentor to the team, providing guidance and direction on risks, issues, or problems to ensure services achieve intended benefits and meet expectations.

• Foster a respectful workplace and cooperative working relationships with all employees.
• Ensure employees are appropriately trained and aligned with the Haisla Nation Council’s mission, vision, values, policies, and procedures.
• Develop and lead a high-performing team, supporting both personal and professional development through effective coaching and mentoring.
• Work with the HR department to identify capacities needed (skillsets and competencies) to achieve departmental goals.
• Lead the hiring, evaluation, professional development, discipline, and dismissal of managers within the department.
• Build the capacity of managers and other departmental staff by implementing processes for orientation, training, and performance appraisal.
• Monitor the attendance of managers within the department and manage attendance issues including absenteeism, authorizing overtime, leave requests, vacations, etc.
• Work with the HR department to ensure human resource and labour relations processes are effective, efficient, and timely.
• Work with the HR department to ensure the workplace meets all health and safety guidelines.
• Lead and attend required departmental and other related meetings with staff and the community.
• Serve as a role model regarding the organization’s values and leadership principles.

Required Skills, Competencies And Qualifications

• Bachelor’s degree in a related field, or an equivalent combination of training and experience.
• 7 to 10 years of experience providing organizational and operational leadership, particularly as it relates to community infrastructure.
• Experience working for a band government or Indigenous organization is an asset.
• Ability to set goals and develop a strategic plan and shared vision for the department.
• Ability to provide strategic direction and leadership to direct reports and ongoing support for their performance and development.
• Strong proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results.
• Strong people leadership skills, including experience with building and leading high-performing teams.
• Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).

TOTAL REWARDS AND APPLICATION PROCESS The successful candidate will join Haisla Nation during an exciting period of growth, driven by LNG revenues and major long-term capital projects, including the development of a cultural centre. This is an office-based role located in Kitimat Village, so applicants should either reside locally or be willing to relocate. Relocation support will be provided by Haisla Nation.

Haisla Nation offers a competitive annual salary ranging from $109,000 to $134,000, based on education and experience. Employees enjoy a comprehensive benefits package that includes subsidized housing (furnished or unfurnished), generous paid time off—including a two-week paid holiday shutdown at Christmas—and a 5.5% employer-matched RRSP.

Committed to fair hiring practices and fostering a respectful, inclusive workplace, Haisla Nation welcomes applications from all qualified individuals and provides accommodations throughout the recruitment process. Interested candidates should apply through MNP’s official process by sending their resume to kam.ketler@mnp.ca and avoiding direct approaches to Haisla Nation.

This role offers the chance to be part of a community-focused organization during a period of significant development and positive change.

In accordance with Section 15 of the Canadian Charter of Rights and Freedoms, preference may be given to qualified candidates with Aboriginal ancestry.