Date Posted: 03/03/2026

Req ID: 47132

Faculty/Division: Faculty of Arts & Science

Department: Information and Instructional Technology

Campus: St. George (Downtown Toronto)

Position Number: 00045016

Existing Vacancy: Yes

Description About us: The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your Opportunity Reporting to the Manager, Product and Delivery Services, the Product Delivery Lead is responsible for assessing the Faculty of Arts and Science’s needs and using prevailing methodologies to define, design, implement, test, support and analyze technology systems and ensure functional teams stay unified in planning, project execution and support sustainability, with a quality, compliance and risk reduction mindset. The incumbent is a critical link within IIT and between the business, vendors (where applicable), the University and technical SME’s.

The Product Delivery Lead is a seasoned Business Systems Analyst and/or Product Owner who has been solely responsible for completing Business System Analyst and\or Product Owner duties on over 5 large IT initiatives. They take a consultative approach in working with technical staff to build anddevelop highly complex IT technology solutions and cross functional applications based on business requirements. They will identify opportunities to incorporate AI powered capabilities—such as automation, predictive analytics, or intelligent search—into technology solutions that modernize business processes and enhance user experience. The incumbent leads and facilitates workshops to establish and maintain business requirements, ensuring the elicitation of clear, concise, non-conflicting functional and non-functional requirements from SMEs who may or may not understand how technology can be used to positively transform the business process and improve the user experience. The incumbent will become familiar with the configurability and administration of vendor platforms, providing guidance on how best to leverage the capabilities of these types of platforms and provide hands-on technical expertise when required. The incumbent will ensure the use of AI tools aligns with University policies, data governance standards, and responsible AI practices.

The Product Delivery Lead has hands-on project co-ordination experience leading initiatives in collaboration with technical focals. The incumbent also leads the development of project requirements, develops project artifacts, unifies technology resources, drives system design, testing, training and implementation. The role forms and provides solid support continuity and leads continuous process improvement initiatives to improve results, manage releases, measures success, maps and executes the product lifecycle with a service/product owner mindset. They are responsible for providing status updates to project sponsors and stakeholders as well as fostering collaborative relationships with clients.

Your Responsibilities Will Include Analyzing and documenting business requirements; determining project team members and workflow

Analyzing the security and integrity of highly complex system problems and/or implications of any new or changed procedure or technology

Developing and implementing application and/or system testing plans and scenarios

Reconciling business requirements with information architecture needs for highly complex system integration

Analyzing the effectiveness and efficiency of existing systems and developing technical solutions for systems improvements

Planning the implementation of new business system processes

Checking that user documentation and training plans are in place for new applications

Developing project schedules including milestones, critical path, timelines, deliverables and reporting; preparing standard project progress/status reports

Essential Qualifications Bachelor’s degree in Business, Information Science, Computer Science, or an acceptable combination of education and experience.

Minimum of five (5) years of recent, relevant experience as a Business Systems Analyst or Product Owner, with sole responsibility for eliciting and documenting product requirements and successfully delivering products within a diverse, multi‑client, and complex operational environment. Of these five years, at least two should include experience in a leadership capacity.

Demonstratable experience leading and coordinating project initiatives and producing the required project artifacts.

Demonstratable experience consulting and implementing new or updated systems within a large, highly complex and highly technical organization.

Demonstratable experience eliciting, analyzing, and documenting business and technical requirements for emerging technologies, including AI enabled use cases and automation driven workflows.

Demonstrated technical proficiency in implementing, administering, and configuring vendor platforms.

Proven experience with software development methodologies, covering web application development, data and business process modeling with an AI mindset, and UI design and usability testing.

Experience with usability testing, interactive prototypes, and general design principles.

Demonstrated understanding of AI principles (such as model inputs and outputs, data quality requirements, and risk management controls) that supports effective collaboration with data teams.

Excellent requirements‑gathering and documentation skills, including techniques such as contextual inquiries, surveys, use cases, scenarios, and user stories

Excellent project management skills and consulting skills.

Excellent written and verbal communications skills with the ability to communicate effectively with non-technical users.

Excellent presentation skills with the ability to facilitate meeting, workshop and training.

Excellent analytical, organizational, problem-solving, time management and multi-tasking skills.

Good understanding of standard development environments (builds, releases, databases, etc.).

Ability to clearly communicate complex ideas using diagrams, models and prototypes.

Assets (Nonessential) Technical certification related to business analysis, project management, and process improvement (e.g., PMI, CBAP, CCBA, ITIL) is considered an asset.

Experience working on projects involving AI copilots, chatbots, LLM powered tools, predictive analytics, or intelligent automation is considered a strong asset.

Knowledge of responsible AI frameworks and governance practices is considered a strong asset.

Experience with a forms and workflow vendor platform is considered a strong asset.

Experience with MS Office 365 and SharePoint deploymentis considered a strong asset.

Experience working in an Agile development project 9Scrum) and SOA methodology is considered an asset.

Experience with web application languages (e.g. .Net, PHP, AJAX, XML, HTML, CSS & XHTML, Java, Python and Visual Basic, PERL, VBScript, JavaScript, Unix Shell Scripts, and Windows PowerShell), web server technologies (e.g. Apache, WebLogic) and database applications (e.g. Oracle, MSSQL, DB2, PostgreSQL, MySQL, Cognos, and Essbase) would be an asset.

To Be Successful In This Role You Will Be Diplomatic

Efficient

Motivated self-learner

Multi-tasker

Self-directed

Team player

Notes This is a 22‑month term position.

If you are a current USW staff member, please apply using the " Current Staff Apply Here " button on the University of Toronto Careers page.

This role may be eligible for an Alternative Work Arrangement in accordance with the University of Toronto’s Alternative Work Arrangements Guideline.

Closing Date: 03/11/2026, 11:59PM ET

Employee Group: USW

Appointment Type : Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone USW Pay Band 16 -- $103,367. with an annual step progression to a maximum of $132,188. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Job Segment: Systems Analyst, Testing, User Experience, Project Manager, Business Process, Technology, Management