Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

As the Partner, Airport Regulatory and Immigration Experience, you will be responsible for airports regulatory and immigration compliance worldwide while reducing the friction points related to immigration compliance for customers during the travel experience. This role will work closely with airports worldwide, Corporate Safety & Security teams, Digital, and Customer Communications to streamline and enhance the passenger immigration journey while upholding the highest standards of regulatory adherence. Your focus will be on developing and implementing policies and processes that not only meet international immigration requirements but also drive innovation and efficiency through industry best practices and emerging technologies. This role will also be responsible for empowering and guiding frontline employees in navigating complex immigration regulations, ensuring compliance while minimizing disruption to customers’ travel experience.

Responsibilities:

• Lead the strategic design of process and internal working policies as it relates to customer regulatory obligations for immigration purposes.
• Collaborate with our technology providers to ensure immigration processes and systems reflect the regulatory obligations while being optimized for efficiency and ease of the customer experience.
• Develop creative solutions that will improve Air Canada compliance with regulatory and immigration obligations while reducing manual agent interactions such as through the use of the Air Canada app, AI integrations and Altea enhancements
• Act as an internal subject matter expert in Airports regulatory and immigration (including tools such as TIMATIC), engaging with discussion across multiple internal branches as well as representing Air Canada in various industry forums including IATA, A++ and Star Alliance
• Work closely with the Data team and QA to identify immigration trends requiring additional focus to ensure consistencies across all airports globally.
• Collaborate with relevant stakeholders to collect and use information for improved immigration compliance and related operational performance.
• Evaluate existing processes and develop and implement training programs and resources to ensure compliance and empower frontline colleagues to make the right decision.
• Monitor and analyze performance metrics, customer feedback, and industry best practices related to immigration and regulatory compliance to identify opportunities for continuous improvement.
• Stay informed about emerging trends, technologies, and best practices in regulatory compliance design and apply relevant insights to enhance the airport’s and immigration processes.
• Maintain reference information, publications, bulletins and other communication vehicles, in both official languages.
• Investigate and resolve performance shortfalls and procedural weaknesses related to customer immigration processing and service.
• Ensure Corporate Safety and Security standards are observed and practiced consistently.
• Comply with standards of IOSA, SMS and other applicable authorities. Assure good and safe processes and procedures in the airport operations. Ensure that risks related to Safety are addressed, root cause identified and corrective measures implemented.
• Develop ad hoc contingency support procedures for extraordinary events related to Airport regulatory compliance and immigration.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, or a related field.
• 5-10 years of experience in aviation operations management, with specific experience in In-Terminal Operations or similar operational environments.
• Knowledge of airport operations, regulatory requirements, and industry standards related to check-in processes is a plus.
• Experience in customer experience design, service strategy development, and process improvement, preferably within the aviation or hospitality industry.
• Strong leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization.
• Proven track record of successfully managing complex projects and implementing process improvements, including change management.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.
• Proficiency in project management tools, data analysis software, and Microsoft Office Suite.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.