Lead the Future of Government Telecommunications

Are you ready to empower Ontario Public Service employees by providing seamless access to vital telecommunications services, enabling them to serve the diverse needs of Ontarians with dedication and efficiency? The Ministry of Public and Business Service Delivery and Procurement is seeking a dynamic and experienced Manager, Telecommunications Operations to join the Telecommunications Branch.

As Manager, Telecommunications Operations, you'll lead the strategic delivery of large-scale telecommunications services that support the Ontario Public Service. This role offers a unique opportunity to drive modernization, guide high-performing teams, and contribute to a more connected, efficient public sector. You'll play a key role in fostering a collaborative, inclusive work environment while advancing critical infrastructure that enables government-wide communication.

About the job

The Telecommunications Services Branch provides network access for the OPS through data and internet services. The branch also provides services to the OPS to enable communications and collaboration, such as telephone service and voicemail, as well as audio and video conferencing. The branch is also responsible for ongoing modernization strategies and vendor management, leveraging the fundamentals of evidence-based decision-making and agile principles.

The Ontario Public Service: Strengthening Ontario, together.

A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario. If you share this ambition, we are fostering a diverse, equitable, and inclusive workplace where employees have the tools and opportunities they need to be fulfilled and inspired to move Ontario forward.

Why Your Leadership Belongs Here

• Purpose-driven culture : Be part of a dynamic leadership team dedicated to serving 15 million Ontarians. Your leadership will drive long-term impact and contribute to public service excellence.
• Empowering work environment : Thrive in an inclusive and diverse workplace that reflects the population we serve. Enjoy a culture of holistic well-being, flexibility, and safety, with tailored work arrangements to suit your life stage. Our modern, friendly, and accessible workplaces support you in bringing your authentic self to work and exploring your full potential.
• Expansive leadership opportunities : Benefit from endless growth opportunities, mentorship, and the chance to lead across various sectors. In the Ontario Public Service, your leadership journey can span multiple ministries and functions.
• Recognition and Rewards : Your efforts will be recognized both formally and informally, ensuring you feel valued and supported. We offer competitive salaries with performance-based pay, a defined-benefit pension plan, and comprehensive benefits that support your holistic wellness. Enjoy a range of vacation and leave options, along with access to employee and family assistance programs and inclusive counselling services.

About The Job

At the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability and courage in every action and decision. As a leader, you'll be at the forefront of creating a dynamic work environment that sparks innovation, fosters collaboration, and champions inclusivity. We value a diverse, anti-racist and accessible workplace where everyone feels safe and respected. By embracing these values, you'll help build a vibrant team culture where every individual can thrive. Your leadership will inspire and motivate your team to achieve their best, aligning their efforts with our strategic vision.

As the Manager of Telecommunications Operations, you will:

• Oversee the strategic planning and execution of service migrations, ensuring seamless transition from legacy services to modern telecommunications solutions while minimizing customer disruptions and maximizing efficiency.
• Provide leadership and guidance to ensure the timely resolution of issues and the delivery of exceptional day-to-day support to meet the needs of the organization and its users.
• Collaborate with other departments to identify and address emerging telecommunications needs and requirements.
• Lead initiatives to improve the reliability, security, and efficiency of telecommunications infrastructure and services.

Meet Your New Team

Our dedicated team of telecommunications professionals serves as the backbone of the information technology infrastructure for the Ontario government and it's 68,000 employees. Committed to service excellence, our team manages and delivers a comprehensive suite of services that enables seamless communication and collaboration across government. Our services include WAN & LAN networking, wireless network connectivity, virtual private network (VPN), video conferencing, and voice over IP (VoIP).

What you bring to the team

Leadership and People Management

• You have proven experience leading teams in complex telecommunications environments, with accountability for results and performance.
• You have demonstrated success in fostering a culture of trust, inclusion, and high performance through clear direction and coaching.
• You have championed equity, diversity, accessibility, and anti-racism in the workplace.
• You have built strong, respectful relationships and collaborated effectively across teams.
• You have resolved challenges constructively and adapted your approach to connect with diverse individuals and working styles.

Technical Skills and Knowledge

• You have strong telecommunications expertise in business-to-business and enterprise environments.
• You have deep technical knowledge of LAN/Wi-Fi networking, Voice over IP (VoIP), and VPN technologies.
• You have led complex telecommunications infrastructure projects and services.
• You have a solid understanding of enterprise network architecture and performance standards.
• You have applied agile principles and evidence-based decision-making to drive operational improvements.
• You have managed vendor relationships and service delivery across large organizations.
• You have the ability to assess and respond to emerging telecommunications needs in a dynamic environment.

Customer Service Focus

• You have a customer-centric approach that ensures telecommunications services meet diverse needs and expectations.
• You have understood client needs and tailored your approach to deliver accurate, timely, and courteous service.
• You have resolved issues professionally and efficiently, even in high-pressure environments.
• You have promoted accessibility and inclusion, ensuring services are barrier-free and welcoming to all users.
• You have contributed to a positive service culture built on respect, accountability, and continuous improvement.

Project Management and Communication

• You have strong project management skills, with experience leading transitions from legacy systems to modern telecommunications solutions.
• You have defined clear objectives, developed actionable plans, and managed resources to deliver results.
• You have monitored progress, solved problems proactively, and kept projects on track.
• You have communicated with clarity and impact, adapting your style to suit different audiences and contexts.
• You have fostered collaboration across teams and encouraged open, solution-focused dialogue.

Apply by Tuesday, October 14, 2025 11:59 p.m.