Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Network Operations Centre (NOC) Analyst will be responsible for monitoring, configuring and troubleshooting the managed suite of products deployed to Equinix Canada customers. The individuals chosen for these roles are to be senior technical resources with a wide breadth of technical experience and expertise. As such, they are empowered to make on the spot design and operational decisions.

Responsibilities

• Monitor managed infrastructure and investigate related alerts
• Promote and enforce best practices on solutions delivery to produce maximum uptime
• Provide consultative and professional services to our customers
• Work with vendors for product information and technical support
• Engage other Equinix departments for solutions design and delivery
• Provide timely response to all incidents, outages and requests to customers and service providers
• Record all work and incident details using ticketing system

Qualifications

• Experience with multi-vendor hosted environments
• Strong understanding of IP and TCP/IP protocols
• Strong understanding of networking fundamentals and OSI model
• Excellent verbal and written communication skills
• Excellent teamwork and customer service skills
• Good knowledge of hosting marketplace
• Solid understanding and production experience with virtualization technologies (VMware, Citrix, Nutanix etc.)
• Nice have Cisco CCNA, Microsoft MCSA/MCSE, Red Hat RHCT or other, Network+ or other network and OS related certifications or experience
• Nice to have knowledge of SQL, Exchange
• 3+ years of network experience in a data center and managed IT services environment
• College, University Degree, or an equivalent combination of education and experience
• Strong analytical and interpersonal skills
• Ability to work in a fast-paced, ever-changing environment

Other Skills/Abilities

• Knowledge of Equinix Canada processes and systems an advantage
• Capable of building an informal knowledge network to assist in their knowledge and development within Equinix Canada
• Ability to work shifts in a 24/7/365 environment

The targeted pay range for this position in the following location is / locations are:

Canada - TR7 Toronto : 73,000 - 109,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.