Job Description

The Supervisor, Transportation is responsible for assisting with the direction of transportation department’s activities. They will supervise, monitor, train, and assist drivers to ensure effective and safe delivery of transportation to clients. The Supervisor will support the functioning of the transportation department by coordinating all aspects of the vehicles and support the Customer Service Representatives.

We are looking for: A Full-Time Permanent Supervisor, Transportation

Hours of Work: 34-hour work week. Monday to Thursday: 8:30am to 4:30pm and Friday: 8:30am to 3:30pm. This is a hybrid role. On-Call is required.

Reports to: Manager, Community Programs

Compensation

Hiring Salary Range: The salary for this role ranges from $65,000 to $76,500 per year, depending on your skills and experience.

On top of a competitive base salary, we support rest and overall wellness through generous paid time off for vacation, personal and sick days.

Circle of Care Benefits:
Hybrid Environment: This is a hybrid position, with a mix of 3 in-office work and 2 work-from-home days, offering a balanced hybrid schedule. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.

Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.

Responsibilities

Transportation Supervisor

• Lead day-to-day activity of all staff and vehicles (i.e. safety, productivity, environmental issues, financial cost & control).
• Engage all personnel with key goals and strategic business framework.
• Provide continuous guidance and support to all staff.
• Develop and nurture self-managed teams to achieve seamless, integrated delivery of client services through performance management, including addressing client concerns when it involves drivers.
• Scheduling vacation and organizing drivers to ensure scheduling coverage.
• Ensuring full utilization and maximizing performance to meet demand while meeting budget requirements.
• Assist in interviewing new drivers and coordinate training and 3-month review.
• Hold Bi-Monthly meetings with drivers.
• Hold coaching sessions with staff on a monthly basis.
• Ensure drivers hours are logged into Dayforce; Complete timesheet reconciliation against drivers schedule in keeping with weekly deadline.
• Ensure corporate vehicles are properly maintained according to vehicle specifications, government regulations and iRIDE’s requirements.
• Maintain knowledge of agency services.
• Maintain knowledge of Novus and ensure effective and efficient features are utilized.
• Assist with the evaluation and monitoring of service targets monthly.
• Review scheduling processes to maximize resources and ensure client satisfaction.

Performance Management & Customer Service

• Effectively meet all client services requirements in a courteous and professional manner.
• Proactively troubleshoot, deal with difficult situations, and escalate when required.
• Participate in client satisfaction initiatives that continuously improve quality levels.
• Develop and maintain relationships with external suppliers and ensure needs are met and that any contractual obligations are maintained.
• Successfully manage customer complaints and escalate.
• Provide the Manager with feedback and input into client-related issues/problems.
• Prepare and process purchase orders, invoices and cheque requests.

Vehicle Maintenance

• Champion the maintenance processes that support operations and that maximize vehicle performance while reducing operating costs.
• Regularly perform routine inspection to ensure all equipment has the required safety equipment.
• Periodically review parts/suppliers to ensure that the best price and services are being received.

Team Building and Leadership

• Actively participate in team initiatives and meetings.
• Build support for agency vision and departmental goals/objectives by communicating, collaborating and leading by example.
• Build rapport with team members to ensure a high performing team.
• Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
• Act as a change agent to positively encourage others and manage change.

Risk, Health, Safety & Governance Stewardship

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures.
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
• Participating in all health and safety training initiatives on a regular basis.
• Taking proactive action against client incidents within your scope of practice.
• Being actively involved in the improvement of the reporting system to prevent future reoccurrences.
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
• Facilitating the planning discussion in the preparation stage prior to disclosure, with the goal of enabling a supportive and effective conversation.
• Promoting a culture of safety by being responsible for encouraging blame-free reporting.
• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Qualifications

• Degree or diploma in business administration, logistics, transportation, or equivalent, combined with 3 years of experience in program or service coordination.
• 2+ years of experience supervising in a transportation field.
• Knowledge of management tools and techniques.
• Excellent interpersonal and communication skills, oral and written.
• Ability to use sound judgment, manage time and workload effectively.
• Planning, organizing, and prioritizing with strong attention to details.
• Experience working in team-oriented collaborative environment.
• Basic financial management skills and the ability to research and evaluate to obtain the best service and purchase rates for iRIDE/Circle of Care.
• Excellent computer skills with proficiency in MS Word, Excel, Outlook and database applications (NOVUS/Easycare).
• Knowledge of scheduling process.
• A valid Ontario driver’s license and access to a reliable vehicle.
• Experience in logistics or transportation is an asset.
• A second language is an asset.

Additional information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process. Only applicants who are selected for an interview will be contacted.

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