Guest Service Representative
Top Benefits
About the role
Creating Great Experiences Start with You!
As a Guest Service Representative, you are the essential part of our Experience Maker Team that sets the tone of the guest’s entire stay. Besides check ins and check outs, you are empowered to go above and beyond to ensure guests are feeling valued, comfortable, cared for and exceeding all their needs with your passion for hospitality and dedication for providing amazing service.
What You'll Do
- Warmly greet guests as they arrive, making each feel personally welcomed
- Manage the entire check-in and check-out process efficiently and accurately
- Anticipate opportunities to surprise and delight guests, turning routine moments into memorable experiences
- Collaborate seamlessly with housekeeping, maintenance, and other teams to ensure every detail enhances guest satisfaction
- Handle inquiries and resolve concerns with empathy and professionalism, always aiming to leave guests feeling valued and cared for
- Assist with guest requests for local recommendations, events, or transportation, acting as a knowledgeable concierge resource
Who We're Looking For
- Friendly and approachable, with a genuine passion for hospitality
- Calm and composed under pressure, able to handle multiple tasks efficiently
- Detail-oriented with a strong focus on delivering personalized guest experiences
- Excellent communicator who builds genuine connections with guests and team members
- Proactive problem solver who goes the extra mile to exceed expectations
- Team player who thrives in a collaborative, fast-paced environment
- Committed to upholding high standards of service and professionalism
Why Join Us?
- Join a supportive team that values your skills, dedication, and growth.
- Advance your career through hands-on experience and clear development opportunities.
- Be part of a reputable hotel known for delivering exceptional guest service and quality.
- Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
- Create meaningful, memorable experiences for guests from all over the world.
At Holiday Inn Express & Suites, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special.
Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.
Working for our Holiday Inn Express & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!
We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.
We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.
We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
About Holiday Inn Express and Suites
As the world's first truly global hotel brand, InterContinental Hotels & Resorts are located in more than 65 countries with local insights that come from over 75 years of experience.
Experience luxury travel as it should be, whether you're travelling for work or pleasure, in over 200 global destinations.
Visit us on our website: http://ihg.co/ICWebsiteLI
Guest Service Representative
Top Benefits
About the role
Creating Great Experiences Start with You!
As a Guest Service Representative, you are the essential part of our Experience Maker Team that sets the tone of the guest’s entire stay. Besides check ins and check outs, you are empowered to go above and beyond to ensure guests are feeling valued, comfortable, cared for and exceeding all their needs with your passion for hospitality and dedication for providing amazing service.
What You'll Do
- Warmly greet guests as they arrive, making each feel personally welcomed
- Manage the entire check-in and check-out process efficiently and accurately
- Anticipate opportunities to surprise and delight guests, turning routine moments into memorable experiences
- Collaborate seamlessly with housekeeping, maintenance, and other teams to ensure every detail enhances guest satisfaction
- Handle inquiries and resolve concerns with empathy and professionalism, always aiming to leave guests feeling valued and cared for
- Assist with guest requests for local recommendations, events, or transportation, acting as a knowledgeable concierge resource
Who We're Looking For
- Friendly and approachable, with a genuine passion for hospitality
- Calm and composed under pressure, able to handle multiple tasks efficiently
- Detail-oriented with a strong focus on delivering personalized guest experiences
- Excellent communicator who builds genuine connections with guests and team members
- Proactive problem solver who goes the extra mile to exceed expectations
- Team player who thrives in a collaborative, fast-paced environment
- Committed to upholding high standards of service and professionalism
Why Join Us?
- Join a supportive team that values your skills, dedication, and growth.
- Advance your career through hands-on experience and clear development opportunities.
- Be part of a reputable hotel known for delivering exceptional guest service and quality.
- Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
- Create meaningful, memorable experiences for guests from all over the world.
At Holiday Inn Express & Suites, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special.
Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.
Working for our Holiday Inn Express & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!
We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.
We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.
We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
About Holiday Inn Express and Suites
As the world's first truly global hotel brand, InterContinental Hotels & Resorts are located in more than 65 countries with local insights that come from over 75 years of experience.
Experience luxury travel as it should be, whether you're travelling for work or pleasure, in over 200 global destinations.
Visit us on our website: http://ihg.co/ICWebsiteLI