About the role:

211 Alberta is a partnership between Canadian Mental Health Association, Distress Centre Calgary and United Way of the Alberta Capital Region. As part of our energetic and talented Social Impact team, you will be responsible for leading the coordination, co-design, and delivery of evaluation activities across all three 211 partner organizations. This role ensures high quality evaluation practices that meet funder requirements, support internal decision-making, and demonstrates the collective impact of 211 Alberta provincially. The position strengthens system performance by standardizing methodologies, synthesizing data, and translating insights into actionable recommendations. It plays a key role in positioning 211, a community led, impactful, data driven provincial service. This position reports to the Director, 211 Alberta with a current end date of March 31, 2028.

The Day to Day:

• Coordinate and steward a province wide evaluation system across all three 211 Alberta partners, ensuring alignment with evaluation standards, accountability frameworks, data governance requirements, and government or funder expectations.

• Co-design, implement, and maintain comprehensive evaluation frameworks, integrating rigorous participatory methodologies (quantitative, qualitative, mixed methods), logic models, theories of change, GBA+, and culturally safe evaluation practices.

• Develop, write, and present high quality evaluation reports, briefs, dashboards and knowledge mobilization products for diverse audiences including leadership, funders, government partners, and community stakeholders.

• Lead cross-partner coordination and capacity building, including supporting evaluation literacy, training partners on tools and frameworks, facilitating alignment on indicators, and strengthening evaluation culture across the network.

• Support system wide organizational efforts across all three 211 Alberta partners by applying evaluation insights to identify structural constraints and contribute to cross partnership planning that strengthens workflow consistency, integration, and overall service delivery.

• Analyze and synthesize complex multi-partner data, ensuring accuracy, ethical use, methodological rigor, and actionable insights to improve program delivery, policy alignment, and system performance.

• Support grant reporting, funding proposals, performance measurement requirements, and continuous improvement initiatives, ensuring evaluation activities reinforce system level accountability.

• Ensure compliance with ethical evaluation standards, data privacy legislation, and data sharing agreements, including secure handling of sensitive information across organizations.

• Represent 211 Alberta to funders, ministries, partners, and external evaluators, ensuring clarity of evaluation expectations and consistent messaging on provincial impact.

About you:

You are highly analytical and collaborative professional who brings advanced Excel expertise and strong data analysis skills to rigorously evaluate portfolio performance, assess risk management effectiveness, and ensure alignment with investment objectives. You are a confident relationship-builder, able to foster trust and teamwork while engaging effectively with both internal and external stakeholders. You have exceptional written and verbal communication skills, with the ability to craft clear, concise reports and presentations that drive informed decision-making. With sharp critical thinking skills, you analyze complex information, develop sound recommendations, and solve problems proactively.

You’re also someone who can lead and influence across teams and sectors, bringing people together to achieve shared goals. You thrive in a digital environment and are proficient with MS Office (Office 365, including MS Teams and SharePoint), and you enjoy learning and using new technologies. You have experience using CRM systems and data to inform decision-making, paired with a highly organized, proactive, and solutions-oriented mindset.

Your background includes a post-secondary undergraduate degree in Business, Social Sciences Humanities, Social Work or related field plus six or seven years of relevant experience. The following are great assets to have: a minimum of two to four years of supervisory experience, evaluation certification (Credited Evaluator), Data Analysis, visualization training (Power BI, Tableau etc.) and project management training.

A combination of education and lived experience will be considered. A valid driver’s license and access to a vehicle are required, as some travel within Edmonton and the surrounding area is part of the role.

The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioral integrity.

You see yourself in our Values.
We value and operate with a commitment to:

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers’ hearts and minds.

Being insights driven and utilizing real data.

Applying a lens of equity and inclusion to all that we do.

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.

United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiple facets of community well-being.

At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.

Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:

• 4 Day Work Week Program (January – August)

• Flexible hours (Hybrid work environment)

• Birthday off

• Professional Coaching

• LinkedIn Learning

• Extended Health & Dental

• Health Spending Account & Wellness Spending Account

• Employee & Family Assistance Program

• People Connect (virtual psychological support)

• RRSP matching

• 12 days of Personal Illness and Family Responsibility Leave

• 4 weeks’ vacation

• The salary range for this role is $77,026 - $90,000

• (Starting salary based on experience and budgetary considerations)

All Benefits are subject to applicable eligibility requirements.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca

United Way of the Alberta Capital Region has once again been recognized as one of the 2025 Best Workplaces™ in Government and Social Services.