Rooms - Guest Experience Agent - Summer 2026
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
A Guest Experience Agent is responsible for handling room reservations, responding to guest inquiries, and ensuring accurate booking information. This role is essential in maximizing room revenue while delivering excellent customer service before the guest arrives.
Job Requirements
- High School Diploma, G.E.D. or equivalent
- Must be eligible to work in Canada - can provide SIN documentation
- Previous experience in hotel reservations or front office preferred
- Strong communication and telephone etiquette
- Good computer skills and knowledge of hotel booking systems (PMS, CRS, OTA platforms)
- Sales-oriented mindset
- Attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Will have the expectation to cover Front Desk shift when required.
- Must be able to work different shift Morning and Evening including working on weekends and public holidays
Job duties
- Process room reservations via phone, email, website, or travel agents
- Enter accurate guest information into the Property Management System (PMS)
- Modify, cancel, or update bookings as requested
- Verify payment methods and billing information
- Monitor room availability and booking status
- Provide detailed information about room types, rates, packages, and promotions
- Answer inquiries about hotel facilities, policies, and local attractions
- Handle special requests (extra bed, airport pickup, special occasions)
- Respond to guest emails and online messages promptly
- Promote upselling opportunities (room upgrades, packages, add-ons)
- Achieve individual and team sales targets
- Ensure compliance with rate strategies and revenue management policies
- Coordinate with Sales and Front Office teams
- Prepare daily reservation reports
- Maintain reservation files and documentation
- Ensure data accuracy and confidentiality
- Handle group reservations when assigned
Job Benefits
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
About Sutton Place Hotels
We're redefining luxury accommodation in Canada and our hotels in Vancouver, Halifax, and Revelstoke Mountain Resort are just the beginning. The Sutton Place Hotels take great pride in providing unparalleled service and exceedingly elegant accommodations along with state-of-the-art amenities and refined dining.
As part of the Northland Properties family, we're hospitality leaders and are pleased to be able to give back to our communities via Northland Cares. We also recognize the important role we play in caring for the environment, and sustainability is at the forefront of what we do.
Our people make all of this possible, of course, and we're always looking for dedicated individuals to join our team.
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Rooms - Guest Experience Agent - Summer 2026
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
A Guest Experience Agent is responsible for handling room reservations, responding to guest inquiries, and ensuring accurate booking information. This role is essential in maximizing room revenue while delivering excellent customer service before the guest arrives.
Job Requirements
- High School Diploma, G.E.D. or equivalent
- Must be eligible to work in Canada - can provide SIN documentation
- Previous experience in hotel reservations or front office preferred
- Strong communication and telephone etiquette
- Good computer skills and knowledge of hotel booking systems (PMS, CRS, OTA platforms)
- Sales-oriented mindset
- Attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Will have the expectation to cover Front Desk shift when required.
- Must be able to work different shift Morning and Evening including working on weekends and public holidays
Job duties
- Process room reservations via phone, email, website, or travel agents
- Enter accurate guest information into the Property Management System (PMS)
- Modify, cancel, or update bookings as requested
- Verify payment methods and billing information
- Monitor room availability and booking status
- Provide detailed information about room types, rates, packages, and promotions
- Answer inquiries about hotel facilities, policies, and local attractions
- Handle special requests (extra bed, airport pickup, special occasions)
- Respond to guest emails and online messages promptly
- Promote upselling opportunities (room upgrades, packages, add-ons)
- Achieve individual and team sales targets
- Ensure compliance with rate strategies and revenue management policies
- Coordinate with Sales and Front Office teams
- Prepare daily reservation reports
- Maintain reservation files and documentation
- Ensure data accuracy and confidentiality
- Handle group reservations when assigned
Job Benefits
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
About Sutton Place Hotels
We're redefining luxury accommodation in Canada and our hotels in Vancouver, Halifax, and Revelstoke Mountain Resort are just the beginning. The Sutton Place Hotels take great pride in providing unparalleled service and exceedingly elegant accommodations along with state-of-the-art amenities and refined dining.
As part of the Northland Properties family, we're hospitality leaders and are pleased to be able to give back to our communities via Northland Cares. We also recognize the important role we play in caring for the environment, and sustainability is at the forefront of what we do.
Our people make all of this possible, of course, and we're always looking for dedicated individuals to join our team.