Agent - Reservation Systems (CRS) - Maternity Leave Replacement
About the role
AIR INUIT CORPORATE PROFILE
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.
Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.
POSITION OVERVIEW
The CRS agents form the help center for all our stations concerning the reservation and check-in systems. They help instore new processes and guide the agents in their day to day use of the different systems.
DUTIES AND RESPONSABILITIES
- Coordinate Air Inuit’s reservation system with all related factors (schedules, ticketing, GDS, connectivity with stations, Interlining);
- Project implementation for newly contracted products;
- Elaborate and maintain training manuals (reservations, DCS, IROPS, schedule creation);
- Train Air Inuit and handling companies’ staff and trainers;
- Coordinate schedule distributions to airport authorities (SMA) and other agencies (OAG, Innovata, Nomadis) in accordance with established deadlines;
- Operational support to Air Inuit network stations;
- Coordinate communications with the different service providers;
- Scheduled flights reconciliation;
- Produce statistics for different governmental entities and Management;
- Other duties as assigned.
QUALIFICATIONS
- Be bilingual (French / English) - Inuktitut would be an asset;
- Extensive knowledge of the ameliaRES system (reservations, ticketing, DCS, IROPS);
- Classroom teaching experience would be an asset;
- Knowledge of OAG and the different GDSs (Sabre, Galileo, Travelport and Amadeus);
- Knowledge of Air Inuit’s operational and reservation policies would be an asset;
- Knowledge of airline ticketing standards;
- Good knowledge of Word, Excel and Office;
- Good communication skills;
- Team spirit;
- Be available to travel to the north for training sessions if required.
WORKING CONDITIONS
- Operational schedule, 37.5 hours per week;
- Hours between 7:00 and 18:00;
- Rotational on-call weekends and nights coverage (work phone, 1 weekend per month).
COMPENSATION
Compensation and benefits are determined according to corporate policy.
Level E ($49,295 - $60,249)
APPLICATION
We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity. We believe in the importance of adopting fair employment practices. Therefore, all qualified candidates are considered. However, only those selected for the recruitment process will be contacted.
The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
Air Inuit is committed to the principle of employment equity and invites applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. If you have any questions about Air Inuit's employment accessibility measures, please contact us at RH-HR@airinuit.com .
About Air Inuit
Air Inuit fournit des services essentiels de transport aérien régulier, nolisé, de cargo et d'urgence au Nunavik et au-delà, 24 heures par jour, 365 jours par année, et ce, depuis 1978. Détenue collectivement par les Inuits du Nunavik par l’intermédiaire de la société Makivik, la compagnie aérienne exploite une flotte de 30 aéronefs et emploie plus de 1000 employés dans l’un des environnements de vol les plus exigeants au monde.
La direction d’Air Inuit et son équipe d’employés dévoués sont engagés à poursuivre la mission essentielle de la compagnie en offrant un service aérien sécuritaire, ponctuel et courtois à la population vivante et faisant affaires dans la magnifique région du Nunavik, dans le nord du Québec.
Air Inuit has been providing vital passenger (both scheduled and charter), cargo and emergency air transport services to the region—24 hours a day, 365 days a year—since 1978. Owned collectively by the Inuit of Nunavik through the Makivik Corporation, the airline operates a fleet of 30 aircraft and employs over 1,000 people in one of the world's most demanding flying environments.
Air Inuit’s management and team of dedicated employees are committed to pursuing the company’s essential mission of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of northern Quebec.
Agent - Reservation Systems (CRS) - Maternity Leave Replacement
About the role
AIR INUIT CORPORATE PROFILE
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.
Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.
POSITION OVERVIEW
The CRS agents form the help center for all our stations concerning the reservation and check-in systems. They help instore new processes and guide the agents in their day to day use of the different systems.
DUTIES AND RESPONSABILITIES
- Coordinate Air Inuit’s reservation system with all related factors (schedules, ticketing, GDS, connectivity with stations, Interlining);
- Project implementation for newly contracted products;
- Elaborate and maintain training manuals (reservations, DCS, IROPS, schedule creation);
- Train Air Inuit and handling companies’ staff and trainers;
- Coordinate schedule distributions to airport authorities (SMA) and other agencies (OAG, Innovata, Nomadis) in accordance with established deadlines;
- Operational support to Air Inuit network stations;
- Coordinate communications with the different service providers;
- Scheduled flights reconciliation;
- Produce statistics for different governmental entities and Management;
- Other duties as assigned.
QUALIFICATIONS
- Be bilingual (French / English) - Inuktitut would be an asset;
- Extensive knowledge of the ameliaRES system (reservations, ticketing, DCS, IROPS);
- Classroom teaching experience would be an asset;
- Knowledge of OAG and the different GDSs (Sabre, Galileo, Travelport and Amadeus);
- Knowledge of Air Inuit’s operational and reservation policies would be an asset;
- Knowledge of airline ticketing standards;
- Good knowledge of Word, Excel and Office;
- Good communication skills;
- Team spirit;
- Be available to travel to the north for training sessions if required.
WORKING CONDITIONS
- Operational schedule, 37.5 hours per week;
- Hours between 7:00 and 18:00;
- Rotational on-call weekends and nights coverage (work phone, 1 weekend per month).
COMPENSATION
Compensation and benefits are determined according to corporate policy.
Level E ($49,295 - $60,249)
APPLICATION
We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity. We believe in the importance of adopting fair employment practices. Therefore, all qualified candidates are considered. However, only those selected for the recruitment process will be contacted.
The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
Air Inuit is committed to the principle of employment equity and invites applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. If you have any questions about Air Inuit's employment accessibility measures, please contact us at RH-HR@airinuit.com .
About Air Inuit
Air Inuit fournit des services essentiels de transport aérien régulier, nolisé, de cargo et d'urgence au Nunavik et au-delà, 24 heures par jour, 365 jours par année, et ce, depuis 1978. Détenue collectivement par les Inuits du Nunavik par l’intermédiaire de la société Makivik, la compagnie aérienne exploite une flotte de 30 aéronefs et emploie plus de 1000 employés dans l’un des environnements de vol les plus exigeants au monde.
La direction d’Air Inuit et son équipe d’employés dévoués sont engagés à poursuivre la mission essentielle de la compagnie en offrant un service aérien sécuritaire, ponctuel et courtois à la population vivante et faisant affaires dans la magnifique région du Nunavik, dans le nord du Québec.
Air Inuit has been providing vital passenger (both scheduled and charter), cargo and emergency air transport services to the region—24 hours a day, 365 days a year—since 1978. Owned collectively by the Inuit of Nunavik through the Makivik Corporation, the airline operates a fleet of 30 aircraft and employs over 1,000 people in one of the world's most demanding flying environments.
Air Inuit’s management and team of dedicated employees are committed to pursuing the company’s essential mission of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of northern Quebec.