Join Our Passionate Team at The Brenda Strafford Foundation!

##About Us:

The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families.

Locally, in Calgary, BSF also operates Alberta’s largest second-stage shelter providing safe shelter and comprehensive support services to women and children leaving abuse and violence.

Our team members not only have the right skills and knowledge for the job – they are also passionate about the mission, vision, and values of BSF!

Team members embody our values:

• We put people at the centre of everything we do
• We boldly pursue quality and innovation with pride and enthusiasm
• We believe in engagement with all stakeholders and respect every voice
• We act with compassion, empathy and understanding

The BSF Way:

Putting people first is a way of life at BSF. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.

Through the BSF Way, we uphold our 8 Commitments to:

• Get to know what makes a person unique
• Enable and respect choices
• Champion everyone's abilities, interests and aspirations
• Deliver "wow" service
• Do little things that can make a big difference
• Be the reason someone smiles
• Make people feel at home
• Be present in the moment

##The Role:

Provide day-to-day Tier-2 application support, monitoring, routine administration, reporting, and testing coordination across enterprise systems under established governance.

This role is intended for someone developing capability in enterprise application operations, with structured mentorship, runbooks, and change governance to ensure safe, repeatable service delivery. This role emphasizes learning, consistency, and operational discipline, with increasing responsibility as capability and confidence develop under structured mentorship.

What You’ll Do

• Investigate and resolve system incidents; escalate when needed
• Manage tickets, SLAs, and provide timely updates to stakeholders
• Monitor system performance, integrations, and scheduled jobs
• Perform routine administration and support access/permissions
• Coordinate testing, track defects, and support system releases
• Maintain clear documentation, reports, and audit-ready records
• Contribute to process improvements and operational efficiency

Required Capabilities

• Strong troubleshooting mindset and documentation discipline.
• Comfort working with tickets, SLAs, and escalation processes; strong follow-through and communication.
• Ability to produce clear operational reporting (status updates, trends, evidence packs) and communicate insights in a concise format.
• Basic understanding of HR/Finance workflows and data sensitivity.
• Analytical thinking and problem solving; able to follow checklists and governance requirements consistently.
• Demonstrated ability to learn new systems, tools, or processes quickly, with examples of self-directed learning, certification, training, or progression in previous roles or academic projects.
• Self-starter mindset with the ability to follow structured runbooks and checklists while progressively increasing independence as skills develop.
• Openness to feedback, coaching, and continuous improvement within a mentored environment.

##Why Join Us:

At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe infostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team thatvalues empathy, compassion, and innovation.

##Who We're Looking For:

Qualifications

Education Degree or diploma in Information Technology, Information Systems, or equivalent experience.

Experience

• 1–3 years in application support, IT operations, or systems administration
• New/recent graduates with relevant education, co-ops, internships, or projects are encouraged to apply

What You Bring

• Experience working in structured environments (tickets, queues, documentation)
• Strong problem-solving skills with the ability to follow defined processes
• Clear, professional communication with both technical and non-technical stakeholders

Nice to Have

• Exposure to SAP (SuccessFactors, S/4HANA) or similar enterprise systems
• Experience with job monitoring, integrations, or interfaces
• Working knowledge of Excel (pivot tables, lookups) or Power Platform

Growth & Development We provide structured onboarding, mentorship, and ongoing learning to support your development in enterprise application support.

Working Conditions Office-based role with extended computer use; occasional light lifting may be required.

##Additional Information:

In accordance with Alberta's Protection for Persons in Care Act
, a criminal record check is required forsuccessful candidates.
As a condition of employment with “BSF”, all new Health Care Worker hires must provide written proof ofimmunizations for communicable diseases.

##Diversity and Inclusion:

The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creatingand celebrating an environment of inclusion, diversity, equity, and accessibility for all employees.

##Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become avital part of our compassionate team!

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted.

Site: Bow View Manor

-**Position Title:**Application Support Analyst (SAP) -**Requisition Number:**1644 -FTE: 1.0 -**Position Status:**Permanent Full Time -Union/Agreement: Management Professional -Hours per Shift: 8 hours -Wage rate/Salary:

**Posting End Date:**03/30/2026